problem downloading powerpoint viewer

  • Thread starter Thread starter tubbfan
  • Start date Start date
I set my browser to accept all popups from Microsoft (*.microsoft.com),
but there is no difference.
 
tubbfan said:
I set my browser to accept all popups from Microsoft (*.microsoft.com), but
there is no difference.
Click to expand...

Go to Tools | Internet Options | Privacy | Sites. Enter microsoft.com and
click Always Allow.
 
I've changed my popup settings to allow *.microsoft.com to have popups,
I've changed my cookie settings to allow microsoft.com to set cookies -
still no luck. I even shut off my McAfee security suite and tried it again.

Any other suggestions?
 
The only other thing I can think of is to put microsoft.com in the Trusted
Sites.
 
tubbfan said:
I am having a problem trying to download the PowerPoint 2003 viewer.
Whenever I get to this website:

http://www.microsoft.com/downloads/...27-43AB-4F24-90B7-A94784AF71A4&displaylang=en

and click "download" I get a popup message that says that IE cannot
display the webpage. There is also an alternate method on the main page
where I can click if that doesn't work, but that alternate method
doesn't work either.


What am I doing wrong? Thanks in advance.
Click to expand...


Possibly nothing but possibly an environmental issue.

Try simulating the connection using telnet 80
or try tracing IE's use of it with Fiddler or netcap

E.g. to use telnet open a cmd window and enter:

telnet -f telnet.txt www.microsoft.com 80

when the screen clears type GET
(That's GET with a space after it. You won't be able to see your typing.)
Then paste the URL you want to see and press Enter.
E.g. assuming you have already put the URL in the ClipBoard
(via right-click Copy Shortcut), press Alt-Space,E,P and Enter.

The HTTP response will be captured in telnet.txt.
Open that with Notepad and see if it looks as if IE should be able to render it.
E.g. check that it starts with <html> and ends with </html>.

Hmm... it doesn't? FWIW mine was truncated.
That could explain your symptom... ; }

Well, see if you can at least get that far. If you can't
you will have a symptom description which is independent
of IE. If you can but you see the same truncation that I just saw
it will be inconclusive and you will have to try tracing IE's real use
of the server. E.g. IE sends a lot more headers which may alter
the response in various ways which could make the truncation
symptom irrelevant. The telnet test is mostly for checking
connectivity (better than ping.)


Good luck

Robert Aldwinckle
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