Problem connecting to the internet.

  • Thread starter Thread starter Mathias.Akerlund
  • Start date Start date
M

Mathias.Akerlund

I just got my internet connection yesterday and I started updating some
of my software (I had a connection a couple of years ago, so nothing is
up to date). I installed msn messenger, updated Download Accelerator
Pro (DAP) and Zone Alarm (firewall).

When I updated Zone Alarm I got a message saying that another
installation, update or something was in progress and click ok if you
want to wait for it to finish. I clicked ok, installed ZA, restarted
the computer and the connection died. There was somekind of error in
ZA, "Help" said that I needed to restart my computer to fix it and I
did, with no effect.

Then I decided to uninstall ZA. I had some problems with that,
something avout not being able to shut down TrueVector, but I eventualy
succeded. Still no connection. I uninstalled all programs I'd updated
and still no connection. All the lights on the modem thingy are as they
should be, as they were when I was able to access the internet. I have
no qlue what to do. Any suggestions?

When answering, bear in mind that I am pretty ignorant about computers.
Thanks!
 
Hi,

This sounds like a messy uninstall is causing the problem. Baring you get
some software that will clean up your registry and remove any unnecessary
files you could try the following.

Reinstall zone alarm from scratch. You may need to reboot the system for
this to finish so reboot normal after installation.
When this is finished Restart the machine but load it into safe mode (press
F8 before the windows spash screen loads and select start in safe mode). When
the system is loaded in safe mode completely remove Zone Alarm again (i.e.
Add/Remove Programs)When this is finished - reboot.

When have booted again into normal mode try your connection again (i.e.
before you load any firewall onto you system.)

If this is successful you could try at this point to reinstall ZoneAlarm.

hth

Paul
 
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