Problem caused by HP printer driver HPZd412/HPZius12

  • Thread starter Thread starter Guest
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G

Guest

I have an HP c6180 that constantly causes blue screen crashes whenever i try
to print photos. I get the message that the shutdowns where caused by the
above listed printer drivers, that HP knows about the problem and is trying
to fix it etc.
Of course, HP knows nothing and repeated bcalls to them are getting me
nowhere.This has been going on for months! and I am at my wits end .I have
windows vista home premium and an HP C 6180. Can anybody help?
Thanks in advance.
 
You HAVE to get the Printer's Drivers from HP.

They are the people that write the drivers for THEIR products, NOT microsoft.

Check at their website for Vista compatible drivers for your printer model
number.
 
Mick Murphy said:
You HAVE to get the Printer's Drivers from HP.

They are the people that write the drivers for THEIR products, NOT microsoft.

Check at their website for Vista compatible drivers for your printer model
number.
Click to expand...
 
Got the drivers from the website, got a disk from HP installed and
uninstalled umteen times at HP's direction, all for naught. This printer was
introduced with windows XP but seems incompatible with Vista despite HP's
updates. Any more ideas?
 
OK, start again! You have the Vista Drivers disk from HP.

Uninstall ALL the Printer software from your computer, and disconnect the
printer from your computer.

Find the original install instructions(as to whether you plug the printer in
before or after you install the software).
Reinstall.
 
Follow Carl's advice. Beginning with the C4100 printer series, using
Control panel uninstall or printer uninstall option does not list drivers as
being uninstalled.

For example - if you selecte the custom installation all the "Choices" will
be grayed but checked with a notation that they are installed - "fooling"
the new install.
It is neccessary to use the HP uninstall utility mentioned by Carl.
 
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