Prob when new users Log off NOW FIX

[Maxime Gascon]

Hello,

Finnally, Microsoft found!!! It's a new bug on
Windows !!!!!

So they send me a new Hot Fix, and now everythig working
fine.

the number of the hot fix it's 827825 but they don't have
an article on web site.

If you have this prob, this hot fix number can help you !

Thanks

-----Original Message-----
Hi,

We have the same problem.

I logged a call with Microsoft yesterday so hopefully
I'll have an answer soon. I'll post it when I do.

Regards

Daniel.

-----Original Message-----
I have seen these:

http://cert.uni-
stuttgart.de/archive/ntbugtraq/2003/03/msg00054.html

http://support.microsoft.com/?kbid=327984

http://support.microsoft.com/?kbid=814770

Hope they work for you - they did not do it in my case,
although the issue seemed to start right about the time of
the install of the Blaster patch. I have no intention of
uninstalling the patch though... I will keep looking for
other solutions and if I find another one, I'll post it
here too.


N

e

..a

r

ms Failed
to DumpOpenRegistryHandle:

1-

5-

21-
533794699-359337917-398547282-3844_Classes

I found on each new profile, the new user have one more
registry key. This one:
[HKEY_USERS\S-1-5-21-533794699-359337917-398547282-
3844_Classes\Software\Microsoft\MediaPlayer\Preferen

c

es

]
"AcceptedPrivacyStatement"=dword:00000001

I use Windows 2000 Terminal Server, SP3 with Citrix
Metaframe XPa SP2 FR2, Internet Explorer 6, Media
Player
9, (The server is Up to date but I can not Install SP4
now !!!!)

Thanks

.

.

.

.

.

.

..

 

[Daniel Hawthorne]

Hi,

That's quite interesting, as you know I had a call logged
with Microsoft for the same thing but they didn't come to
the same conclusion.

We found that if I disabled the Sophos Anti-Virus
software it would also fix the problem.

I'm now trying to speak to Sophos to see if they can do
anything about it.

I'll speak to my contact though and ask them about the
patch.

Thanks

-----Original Message-----
Hello,

Finnally, Microsoft found!!! It's a new bug on
Windows !!!!!

So they send me a new Hot Fix, and now everythig working
fine.

the number of the hot fix it's 827825 but they don't have
an article on web site.

If you have this prob, this hot fix number can help you !

Thanks

-----Original Message-----
Hi,

We have the same problem.

I logged a call with Microsoft yesterday so hopefully
I'll have an answer soon. I'll post it when I do.

Regards

Daniel. time
of

m

e

e

r

ms
e
rv.clients&sMessageID=%253C076701c36835%2524fccb4080%
(e-mail address removed)%253E

-M

-----Original Message-----
No, I don't have an antivirus on this server.

This server is on until 5 months but it's recently I
have
This problem. I think it's on of the Windows Update
Security Fix but I don't kown witch one.


-----Original Message-----
Do you have antivius software running on this server?
If
you do, then disable it and see if this problem goes
away.

-M

-----Original Message-----
With a brand new user, I can log on a terminal server
but, when I log off, It's take 60 sec before the log
off
was complete, I receive an error on the Event Viewer

"Windows cannot unload your registry class file. If
you
have a roaming profile, your settings are not
replicated.
Contact your administrator.

DETAIL Access is denied. , Build number ((2195)). "

After that, I can not delete the local profile of this
user because two files are still in use: UsrClass.dat
and
UsrClass.dat.LOG.

On the usrenv.log, I have always this error:
USERENV(89c.8cc) 16:27:54:726 MyRegUnLoadKey: Hive
unload
for S-1-5-21-533794699-359337917-398547282-
3844_Classes
failed due to open registry key. Windows will try
unloading the registry hive once a second for the next
60
seconds (max).
USERENV(89c.8cc) 16:28:54:835 MyRegUnLoadKey: Windows
was
not able to unload the registry hive.
USERENV(89c.8cc) 16:28:54:835 MyRegUnLoadKey: Failed
to
unmount hive 5
USERENV(89c.8cc) 16:28:54:835 UnLoadClassHive: failed
to
unload classes key with 5
USERENV(89c.8cc) 16:28:54:835 DumpOpenRegistryHandle:
2
user registry Handles leaked from \Registry\User\S-

1-

5-
21-
533794699-359337917-398547282-3844_Classes

I found on each new profile, the new user have one
more
registry key. This one:
[HKEY_USERS\S-1-5-21-533794699-359337917-398547282-
3844_Classes\Software\Microsoft\MediaPlayer\Prefere

n

c

es
]
"AcceptedPrivacyStatement"=dword:00000001

I use Windows 2000 Terminal Server, SP3 with Citrix
Metaframe XPa SP2 FR2, Internet Explorer 6, Media
Player
9, (The server is Up to date but I can not Install SP4
now !!!!)

Thanks

.

.

.

.

.

.

..


.

 

[Daniel Hawthorne]

As an update, I called Microsoft back and asked about
this hotfix. Was told that it was very unlikely you had
this yet as it is still in development.

The MS tech went away and looked into it and then sent me
through this hotfix and another one.

I only tried installing 827825 and this seems to have
fixed the problem.

It's a bit disappointing that your problem was identified
as needing this hotfix but I had to go and ask for it but
I'm just happy it's working.

Thanks

-----Original Message-----
Hi,

That's quite interesting, as you know I had a call logged
with Microsoft for the same thing but they didn't come to
the same conclusion.

We found that if I disabled the Sophos Anti-Virus
software it would also fix the problem.

I'm now trying to speak to Sophos to see if they can do
anything about it.

I'll speak to my contact though and ask them about the
patch.

Thanks

-----Original Message-----
Hello,

Finnally, Microsoft found!!! It's a new bug on
Windows !!!!!

So they send me a new Hot Fix, and now everythig working
fine.

the number of the hot fix it's 827825 but they don't have
an article on web site.

If you have this prob, this hot fix number can help you !

Thanks

a

m

t

e

r
ms
e
rv.clients&sMessageID=%253C076701c36835%2524fccb4080%
(e-mail address removed)%253E

-M

-----Original Message-----
No, I don't have an antivirus on this server.

This server is on until 5 months but it's recently I
have
This problem. I think it's on of the Windows Update
Security Fix but I don't kown witch one.


-----Original Message-----
Do you have antivius software running on this
server?
If
you do, then disable it and see if this problem goes
away.

-M

-----Original Message-----
With a brand new user, I can log on a terminal
server
but, when I log off, It's take 60 sec before the log
off
was complete, I receive an error on the Event Viewer

"Windows cannot unload your registry class file. If
you
have a roaming profile, your settings are not
replicated.
Contact your administrator.

DETAIL Access is denied. , Build number ((2195)). "

After that, I can not delete the local profile of
this
user because two files are still in use:
UsrClass.dat
and
UsrClass.dat.LOG.

On the usrenv.log, I have always this error:
USERENV(89c.8cc) 16:27:54:726 MyRegUnLoadKey: Hive
unload
for S-1-5-21-533794699-359337917-398547282-
3844_Classes
failed due to open registry key. Windows will try
unloading the registry hive once a second for the
next
60
seconds (max).
USERENV(89c.8cc) 16:28:54:835 MyRegUnLoadKey:
Windows
was
not able to unload the registry hive.
USERENV(89c.8cc) 16:28:54:835 MyRegUnLoadKey: Failed
to
unmount hive 5
USERENV(89c.8cc) 16:28:54:835 UnLoadClassHive:
failed
to
unload classes key with 5
USERENV(89c.8cc) 16:28:54:835
DumpOpenRegistryHandle:
2
user registry Handles leaked from

\Registry\User\S-
1-

5-
21-
533794699-359337917-398547282-3844_Classes

I found on each new profile, the new user have one
more
registry key. This one:
[HKEY_USERS\S-1-5-21-533794699-359337917- 398547282-
3844_Classes\Software\Microsoft\MediaPlayer\Prefer

e

n

c
es
]
"AcceptedPrivacyStatement"=dword:00000001

I use Windows 2000 Terminal Server, SP3 with Citrix
Metaframe XPa SP2 FR2, Internet Explorer 6, Media
Player
9, (The server is Up to date but I can not Install
SP4
now !!!!)

Thanks

.

.

.

.

.

.

..


.

.

 

[MrPhil]

As an update, I called Microsoft back and asked about
this hotfix. Was told that it was very unlikely you had
this yet as it is still in development.

The MS tech went away and looked into it and then sent me
through this hotfix and another one.

I only tried installing 827825 and this seems to have
fixed the problem.

It's a bit disappointing that your problem was identified
as needing this hotfix but I had to go and ask for it but
I'm just happy it's working.

<snip size="massive"/>

Where is 827825? It's not a Q article; I get an error if I try to
look at it on support.M$.com.

tks,
PH

 

[Daniel Hawthorne]

Hi,

It hasn't made it as a KB yet. This is a really early
hotfix. You will have to call MS (free of charge) and ask
for the hotfix. They will ask why you think you need it,
but if you do have this problem then you should be able
to do that.

Daniel.

 

[EvilPeppard]

Interesting. I just called M$ and they have nothing referencing the
number "827825". I opened a new incident and will make them fix this.

 

[Guest]

This is a bug in the blaster patch ... see this link on Citrix site for more info. http://support.citrix.com/forums/thread.jspa?forumID=1&threadID=41552&start=0&tstart=0 .... Apparently locks registry so profile saves fail (after 60 seconds of retries). MS have released two updates Q827825 which is an updated Installer and Q828153 which is an updated Spooler. The installer one worked for me ... you may need either or both. Nothing in Technet yet so you'll have to phone MS to get the patches.