printter not responding to port

  • Thread starter Thread starter Nancy
  • Start date Start date
N

Nancy

please excuse my ignorance, am trying to get the printer
to respond to commands, it printed a report that said it
was hooked up, when I follow directed advise by the
wizard I have 2 printers listed ( only have 1) the
Lexmark z23 is the one in use -but there is somehow an
additional. I have a USB001 port, nothing fancy. no
recognition from the printer when I request printing. ANY
HELP AVAILABLE?
 
I have a similar problem. My printer is Lexmark z13.
It prints blank pages. I delete the printer icon and plug
the printer in, the system found the printer and installed
it. I tried to print a test page. It gives an error
message.

Runtime Error!
Program: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3
\lxajJSWX.EXE

This application has requested the Runtime to terminate it
in an unusual way. Please contact the application's
support team for more information.

I clicked OK. Another error message comes out as it is
terminated abnormally. The printer prints a very bad
test page. All letters are printed three times and it
is not readable.

Lexmark tech support suggests to use msconfig for
"selective startup" and then Then below that uncheck
the option that says "Load Startup Group Items".
I did it but it does not fix the problem.

Any help greatly appreciate.
 
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