Printing Problem

[Emilio Sturino]

Please help-
When I try to print from IE6 I obtain a message box: "Microsoft Internet
Explores has encountered a problem and must shut down ......"
Under more info: Application name: Internet Explorer Application version:
6.0.2600.00 ModName: shlapi.dll

The window freezes and cannot do much unless I click ok and application
closes. The problem is that unless I reboot, when I try to print from any
other application I
get a Invalid page fault, or fatal excetion error and the application has to
be
shut down - I cannot print from any application. (Again, this problem does
not occur until after it occurred in IE)

Any help is welcomed!

 

[Matt S.M. Perry [MSFT]]

I think you meant shlwapi.dll and not shlapi.dll? Please see
http://support.microsoft.com/default.aspx?scid=kb;en-us;276393 which
explains unrecoverable errors.
Based on the information you have supplied, I suggest trying a re-install or
repair of IE6; see
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378 (for XP) or
http://support.microsoft.com/default.aspx?scid=kb;en-us;293907 (for non-XP
Windows versions).