I have almost the same problem. I am running Windows Small Business
Server 2003 with two printers: one Samsung ML-1710 on a USB port, and
an HP OfficeJet R40xi on the parallel port. I can print without any
problem from the console, even from IE. The problem is with the other
computers in the network, which run XP or Win2000. Printing on to the
ML-1710 from IE always crashes the Print Spooler service, and pops up
the error dialog box "Can't load SMARTUI-Utilities library (code 5).
Access is denied". The print job is queued before the crash, because if
you restart the service right away, the document which causes the
service to crash prints. Once the print spooler service has crashed, no
other print jobs would be queued. Printing from other applications
works fine. Printing to the other printer, even from IE, works fine. I
removed the printer driver and reinstalled the latest version, but the
problem is still there. Do you have any clue of what is going on here?
GT