printer won't print black

  • Thread starter Thread starter Eddie G
  • Start date Start date
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Eddie G

I have an HP photosmart 7550 and I just changed the black ink cartridge and
printed a calibration page and it looked fine. I went to print a Word
document and the print head was moving like it is printing but the page came
out blank. I changed cartridges and it happened again, so I don't think
it's the cartridge (unless I happened to have 2 bad carts, but what is the
chance of that?). The HP toolbox says the ink level is full.

Any ideas?

Thanks!!

Eddie G
 
Eddie G said:
I have an HP photosmart 7550 and I just changed the black ink cartridge and
printed a calibration page and it looked fine. I went to print a Word
document and the print head was moving like it is printing but the page came
out blank. I changed cartridges and it happened again, so I don't think
it's the cartridge (unless I happened to have 2 bad carts, but what is the
chance of that?). The HP toolbox says the ink level is full.

Any ideas?

Thanks!!

Eddie G
Click to expand...

Eddie
If the calibration page is consistently good then the problem is unlikely to be
printhead or printer related.
How does the Windows Test page look (assuming you are using Windows)?
Tony
 
Eddie G said:
I have an HP photosmart 7550 and I just changed the black ink cartridge and
printed a calibration page and it looked fine. I went to print a Word
document and the print head was moving like it is printing but the page
came out blank.
Click to expand...

Have you tried printing anything else? Could be the Word document got
screwed up and it is printing white text or some strange occurrence. Try
printing from another program, such as this post from your newsreader.
 
Tony said:
Eddie
If the calibration page is consistently good then the problem is unlikely
to be
printhead or printer related.
How does the Windows Test page look (assuming you are using Windows)?
Click to expand...

The words "windows xp printer test page" came out light and there is nothing
else on the page, although as I said the printer "thinks" it is printing as
I can hear the print head moving.

I guess I can have 2 bad cartridges in a row, right?

Eddie
 
Eddie G said:
The words "windows xp printer test page" came out light and there is nothing
else on the page, although as I said the printer "thinks" it is printing as
I can hear the print head moving.

I guess I can have 2 bad cartridges in a row, right?

Eddie
Click to expand...

Sounds like it....
The light text at the top of the page is probably being printed in colour (not
too sure, but a composite black made from the colour cartrdige), the rest of
the page should be black ink only so it looks like the cartrdige is bad. Try
pressing the printhead onto a folded damp paper towel, you should get a good
solid black rectangle of ink on the towel, if not the cartridge is bad.
Tony
 
Tony said:
Sounds like it....
The light text at the top of the page is probably being printed in colour
(not
too sure, but a composite black made from the colour cartrdige), the rest
of
the page should be black ink only so it looks like the cartrdige is bad.
Try
pressing the printhead onto a folded damp paper towel, you should get a
good
solid black rectangle of ink on the towel, if not the cartridge is bad.
Click to expand...

I did pressed the printhead on a paper towel and got the ink rectangle, put
it back and printed this post and the black is being printed by the colors.
I figure I should call HP support...

Thanks,

Eddie
 
Eddie G said:
I did pressed the printhead on a paper towel and got the ink rectangle, put
it back and printed this post and the black is being printed by the colors.
I figure I should call HP support...

Thanks,

Eddie
Click to expand...

Yes Eddie, I agree especially if the printer is in warranty.
Tony
 
Eddie G said:
I did pressed the printhead on a paper towel and got the ink rectangle, put
it back and printed this post and the black is being printed by the colors.
I figure I should call HP support...

Thanks,

Eddie
Click to expand...

Yes Eddie, I agree especially if the printer is in warranty.
Tony
 
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