Printer Properties not available

[Nev Carter]

For the last week, I have not been able to view printer properties for any
of the printers I have installed on my XP machine. Clicking printer
properties just does nothing - no dialog or error messages. The printers
work OK, and one printer which is shared over the network can have it's
properties viewed and changed by other PCs on the network.

Could a system file have been corrupted, and if so which ones are involved?

A backdoor trojan (backdoor.breplibot.X) was detected about a week ago and
was removed by Spy Doctor - could that be related to the problem?

Thanks,
Nev.

 

[Guest]

The answer to your last question is probably - Yes....

Uninstall & reinstall Printer
http://www.coribright.com/windows/Article One.htm

 

[Hal Hostetler [MVP P/I]]

URL change:

http://www.coribright.com/windows/Article_One.htm

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Nev Carter]

Hi,

I have already tried uninstalling and reinstalling the printer drivers
(forcing new files to be installed from disk), without any changes seen. I
print to 1 local printer and 2 network printers in a small network (5 PCs)
and all the printers are affected (no properties available).

Thanks,

Nev.

 

[cloud_head]

Nev,

Did you ever get any info on solving this problem? I’m having the
same problem with a Windows XP notebook, and have been since suffering
an overwhelming attack of spyware a few weeks back.

Hugh

 

[Cari \(MS-MVP\)]

It's possible that the spyware removal also removed some essential registry
entries. If possible, clean install. If not, try a Repair Install.

 

[Guest]

Hi Nev -

Did you manage to resolve this ? I'm having the same problem

 

[Guest]

Hi Nev -

I had the same problem - I went through printui.dll and checked each DLL it
referenced.

See my post "Subject: Cannot access printer properties for all printers
XP-SP2", this might help you