Printer loses connection to computer

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Guest

I have an Epson RX500 all in one printer. It had been fine for about two
years. Then I decided to switch my anti-spyware program to Webroot's
SpySweeper. At that point a problem began. For no apparent reason, if I
left the computer on for any length of time, the computer no longer
recognized the printer. I the printer and faxes icon of the control panel,
the printer would be grayed out. I could not even switch the printer off; I
had to unplug it. Once plugged back in and switched on, the computer would
recognize it again until the above problem would reoccur.

The following facts may be pertinent:

Firewall: ZoneAlarm Pro version 6.0667
Anti-Virus: Norton Anti-Virus 2005

I used to use Computer Associates E-Pest Patrol, and this problem never
happened.

From the System Information application under USB:

EPSON Stylus Photo RX500 USB\VID_04B8&PID_0807&MI_00\6&67FEB19&0&0000
EPSON Stylus Photo RX500 USBPRINT\EPSONSTYLUS_PHOTO_RX500\7&18C34C&0&USB001
EPSON Stylus Storage USB
Device USBSTOR\DISK&VEN_EPSON&PROD_STYLUS_STORAGE&REV_1.00\7&131758F2&0&L97010310301113160&0
Generic volume STORAGE\REMOVABLEMEDIA\8&168610D4&0&RM
HID Keyboard Device HID\VID_045E&PID_008A&MI_00\7&2AB126E3&0&0000
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL02\7&12ED9A9E&0&0001
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL03\7&12ED9A9E&0&0002
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL04\7&12ED9A9E&0&0003
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL06\7&12ED9A9E&0&0005
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL07\7&12ED9A9E&0&0006
HID-compliant device HID\VID_045E&PID_008A&MI_01&COL05\7&12ED9A9E&0&0004
HID-compliant mouse HID\VID_045E&PID_008A&MI_01&COL01\7&12ED9A9E&0&0000
Intel(R) 82801EB USB Universal Host Controller -
24D2 PCI\VEN_8086&DEV_24D2&SUBSYS_2019107B&REV_02\3&267A616A&0&E8
Intel(R) 82801EB USB Universal Host Controller -
24D4 PCI\VEN_8086&DEV_24D4&SUBSYS_2019107B&REV_02\3&267A616A&0&E9
Intel(R) 82801EB USB Universal Host Controller -
24D7 PCI\VEN_8086&DEV_24D7&SUBSYS_2019107B&REV_02\3&267A616A&0&EA
Intel(R) 82801EB USB Universal Host Controller -
24DE PCI\VEN_8086&DEV_24DE&SUBSYS_2019107B&REV_02\3&267A616A&0&EB
Linksys Wireless-G USB Network Adapter USB\VID_13B1&PID_000A\5&338DAB2D&0&5
Standard Enhanced PCI to USB Host
Controller PCI\VEN_8086&DEV_24DD&SUBSYS_2019107B&REV_02\3&267A616A&0&EF
TDK DVDRW0404N USB
Device USBSTOR\CDROM&VEN_TDK&PROD_DVDRW0404N&REV_1.0A\2B030104065D3CCF&0
USB Composite Device USB\VID_045E&PID_008A\5&6E7AD6F&0&1
USB Composite Device USB\VID_04B8&PID_0807\L97010310301113160
USB Human Interface Device USB\VID_045E&PID_008A&MI_00\6&2E00CF70&0&0000
USB Human Interface Device USB\VID_045E&PID_008A&MI_01\6&2E00CF70&0&0001
USB Mass Storage Device USB\VID_0DBF&PID_0300\2B030104065D3CCF
USB Mass Storage Device USB\VID_04B8&PID_0807&MI_02\6&67FEB19&0&0002
USB Printing Support USB\VID_04B8&PID_0807&MI_01\6&67FEB19&0&0001
USB Root Hub USB\ROOT_HUB\4&15B8E44E&0
USB Root Hub USB\ROOT_HUB\4&255044AE&0
USB Root Hub USB\ROOT_HUB\4&3492B580&0
USB Root Hub USB\ROOT_HUB\4&2DD7856C&0
USB Root Hub USB\ROOT_HUB20\4&181CD526&0



Actions so far:

Updated printer drivers. I have removed them and reinstalled them 6 times.
I have not done any registry edits, and I think that the problem may lie here.

Uninstalled Webroot SpySweeper. The problem still continues.

What I don't understand is why the computer would loose a USB connection
without any type of error message.

Any suggestions would be appreciated. Thank you.
 
Are your USB devices set to turn themselves off to save power? Device
Manager, USB Controllers... Power Management tab.
 
They were set to turn themselves off. I have unchecked the turn off to save
power box, and I will see what happens. Thank you.
 
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