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Braincramp1
I have an HP Deskjet6940, only six months old--worked perfectly on my Dell
desktop (XP) until a couple weeks ago. Now even though it looks like
everything's okay, every time you hit File/Print you get, "An unknown error
occurred while printing", or "Windows can't print due to a problem with the
current printer setup", and no printing, nothing even in queue. The printer
is recognized and WORKS PERFECTLY with my Vista laptop, so I know it's not
the printer but something to do with a change in the desktop.
I've tried:
--restoring (it won't go back),
--reinstalling countless times,
--reinstalling with driver from HP site,
--reinstalling with the installation disc,
--reinstalling with Vista installation disc,
--running HP printer diagnostic; it says all is okay.
I read somewhere that Service Pack 3 could cause problems so I deleted it
and tried again. I disabled all firewalls and antivirus and tried again. i
went through two elaborate attempts with HP support and tried again. Even
though it looks like a completely normal installation every time, NOTHING
ever makes it into the print job queue.
Does ANYONE have suggestions for something else to try?
Thanks,
Braincramp
I read somewhere that maybe XP service Pack 3 was keeping printers from
installing so I uninstalled it and tried the printer again. Nothing.
Can anyone suggest something else I can try?
Thanks,
Braincramp
desktop (XP) until a couple weeks ago. Now even though it looks like
everything's okay, every time you hit File/Print you get, "An unknown error
occurred while printing", or "Windows can't print due to a problem with the
current printer setup", and no printing, nothing even in queue. The printer
is recognized and WORKS PERFECTLY with my Vista laptop, so I know it's not
the printer but something to do with a change in the desktop.
I've tried:
--restoring (it won't go back),
--reinstalling countless times,
--reinstalling with driver from HP site,
--reinstalling with the installation disc,
--reinstalling with Vista installation disc,
--running HP printer diagnostic; it says all is okay.
I read somewhere that Service Pack 3 could cause problems so I deleted it
and tried again. I disabled all firewalls and antivirus and tried again. i
went through two elaborate attempts with HP support and tried again. Even
though it looks like a completely normal installation every time, NOTHING
ever makes it into the print job queue.
Does ANYONE have suggestions for something else to try?
Thanks,
Braincramp
I read somewhere that maybe XP service Pack 3 was keeping printers from
installing so I uninstalled it and tried the printer again. Nothing.
Can anyone suggest something else I can try?
Thanks,
Braincramp