Printer Hell

  • Thread starter Thread starter Julie Meikle
  • Start date Start date
J

Julie Meikle

Hi,

I hope someone can help me out, please?
I have a new PC running XP Pro, replacing a older XP Home machine. The
printers are the same.

I have a USB Epson 895 and a HP laserjet 1320 attached via the parallel port
(but now using something called Dot4).
This has always worked fine before, but now with the new PC the Epson
reports Communication error and will only print if I restart, and then the
laser prints some rubbish immediately after.
Also the laser prints on startup....see message below!!
Driving me up the wall!!!
Help, please!!!!
Julie
 
Julie Meikle said:
Hi,

I hope someone can help me out, please?
I have a new PC running XP Pro, replacing a older XP Home machine. The
printers are the same.

I have a USB Epson 895 and a HP laserjet 1320 attached via the parallel port
(but now using something called Dot4).
This has always worked fine before, but now with the new PC the Epson
reports Communication error and will only print if I restart, and then the
laser prints some rubbish immediately after.
Also the laser prints on startup....see message below!!
Driving me up the wall!!!
Help, please!!!!
Julie
Click to expand...

Julie
Sounds like there is at least one corrupted printer driver on the PC.
You may already have done this but I suggest you remove (uninstall) one of the
printer drivers, reboot, uninstall the other, reboot and then install one
printer...make sure that works, if so reboot again and install the other
printer. If the failure appears after the first printer is installed then
uninstall it, reboot and install the second printer. Lots of work but best way
to narrow down the problem.
Tony
 
Julie
Sounds like there is at least one corrupted printer driver on the PC.
You may already have done this but I suggest you remove (uninstall) one of
the
printer drivers, reboot, uninstall the other, reboot and then install one
printer...make sure that works, if so reboot again and install the other
printer. If the failure appears after the first printer is installed then
uninstall it, reboot and install the second printer. Lots of work but best
way
to narrow down the problem.
Tony
Click to expand...

Yes just tried that and when 2 printers are attached I get this
issue.....was OK on old PC though!

Very annoying!
 
Julie said:
Yes just tried that and when 2 printers are attached I get this
issue.....was OK on old PC though!

Very annoying!
Click to expand...

Look at the USB root hub, device manager, for the epson and make sure
that it is not set to turn off to save power. That appears to be what
is going on with that printer.

For the parallel printer, look in the printer properties, ports tab,
select the parallel port (this will be checked), select configure port
and see if the port properties are what the printer expects to see.
There are some differences in newer XP computers in how the parallel
port addresses are configured and it might need to be configured
identically as the older installation. BTW, you should be using the
native XP driver if there is one rather than installing old drivers from
CD that might not be XP compatible.

Q
 
Quaoar said:
Look at the USB root hub, device manager, for the epson and make sure that
it is not set to turn off to save power. That appears to be what is going
on with that printer.

For the parallel printer, look in the printer properties, ports tab,
select the parallel port (this will be checked), select configure port and
see if the port properties are what the printer expects to see. There are
some differences in newer XP computers in how the parallel port addresses
are configured and it might need to be configured identically as the older
installation. BTW, you should be using the native XP driver if there is
one rather than installing old drivers from CD that might not be XP
compatible.

Q
Click to expand...
Thanks Tried these ideas, but still the same issues.
Anything else to try?
J
 
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