Printer/Fax/Scanner - Scanner wont work! HELP

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Guest

We have two PCs connected to a wired Router to use DSL. We now have this new
HP 3-in-1 printer going from an ethernet to this router. We can both print
but cannot scan. It doesnt recognize our pcs to scan. First thing it asks
before scanning is what computer but it has no choices because it doesnt see
them.
(We are both using XP and the printer is HP Officejet Pro L7580.) PLEASE,
any advice??? Also-we both have run the network wizard and selected the
printer sharing/file sharing.
 
Sandy said:
We have two PCs connected to a wired Router to use DSL. We now have this new
HP 3-in-1 printer going from an ethernet to this router. We can both print
but cannot scan. It doesnt recognize our pcs to scan. First thing it asks
before scanning is what computer but it has no choices because it doesnt see
them.
(We are both using XP and the printer is HP Officejet Pro L7580.) PLEASE,
any advice??? Also-we both have run the network wizard and selected the
printer sharing/file sharing.
Click to expand...

There was no need to run the Network Setup Wizard for the printer
because the printer is not connected locally to either of your
computers. From your description, the printer connects directly to the
network (through the router).

The normal way to install an HP network printer is to put the CD in the
computer and start the installation routine. The HP installer will ask
if this computer is connected locally with USB or on the network.
Obviously you choose network. Then the installer will search for the
printer on the network and install it. This of course assumes that you
followed the Setup Instruction Sheet that HP includes with all its
printers and the printer is physically set up before you start
installing software. You must follow the installer wizard exactly and
install *all* the HP software. It sounds as though you didn't install
the scanning software. There is normally a restart of your system, you
leave the CD in the drive, and then the rest of the software (including
the scanning programs) will install. I have several clients who had your
situation and in all cases they had failed to completely install all the
necessary software.

You must do this on every computer that wants to use the scanner.

I suggest that you uninstall/reinstall the printer on both computers and
try again. If you are still having difficulties, contact HP tech support.


Malke
 
For some reason the portion of the HP installation for the scanner/printer
will not work since it is looking for the printer to choose from and it isnt
there. Even putting the IP address of the printer wont allow the pcs to find
it.

I have done the uninstall/install many times with HP techs. Still no go.
Do you think that I can remove the network from both pcs and should I go
about this any differently inorder to find this printer in the choice so I
can finally complete the installation?
 
Sandy said:
For some reason the portion of the HP installation for the scanner/printer
will not work since it is looking for the printer to choose from and it isnt
there. Even putting the IP address of the printer wont allow the pcs to find
it.

I have done the uninstall/install many times with HP techs. Still no go.
Do you think that I can remove the network from both pcs and should I go
about this any differently inorder to find this printer in the choice so I
can finally complete the installation?
Click to expand...

I wouldn't mess around with any of your computers' network settings.
What I would check is to make sure that the computers and the printer
are all on the same subnet.

On both computers, Start>Run>cmd [enter]
ipconfig /all [enter]

Write down the IP addresses for the computer, the gateway, and the
subnet (something like 255.255.255.0).

Go to the printer and use the menu button to print out the printer's
network settings. Refer to the printer manual as to how to do this.
Write down the printer's IP address and subnet.

Post the information for the computers and printers back here.


Malke
 
Ok. the gateway and subnet are the same on the two pcs and the printer.
Gateway- 192.168.1.1 Subnet= 255.255.255.0
IP address is the same except the endings change.
PC1= 192.168.1.102
PC2=192.168.1.101
printer=192.168.1.100

Malke said:
Sandy said:
For some reason the portion of the HP installation for the scanner/printer
will not work since it is looking for the printer to choose from and it isnt
there. Even putting the IP address of the printer wont allow the pcs to find
it.

I have done the uninstall/install many times with HP techs. Still no go.
Do you think that I can remove the network from both pcs and should I go
about this any differently inorder to find this printer in the choice so I
can finally complete the installation?
Click to expand...

I wouldn't mess around with any of your computers' network settings.
What I would check is to make sure that the computers and the printer
are all on the same subnet.

On both computers, Start>Run>cmd [enter]
ipconfig /all [enter]

Write down the IP addresses for the computer, the gateway, and the
subnet (something like 255.255.255.0).

Go to the printer and use the menu button to print out the printer's
network settings. Refer to the printer manual as to how to do this.
Write down the printer's IP address and subnet.

Post the information for the computers and printers back here.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
Click to expand...
 
Sandy said:
Ok. the gateway and subnet are the same on the two pcs and the printer.
Gateway- 192.168.1.1 Subnet= 255.255.255.0
IP address is the same except the endings change.
PC1= 192.168.1.102
PC2=192.168.1.101
printer=192.168.1.100
Click to expand...

Can you ping the printer from one of the computers?

Start>Run>cmd [enter]
ping 192.168.1.100 [enter]

If not, what error message do you get? If you can ping the printer
successfully, can you access it from one of the computers by opening a
browser and entering http://192.168.1.100 into the addressbar? You
should get the printer's configuration utility.

What firewalls/security software do you have installed?

You might also try changing the printer's IP address to 192.168.1.200
instead. You always want network devices like printers to have a static
IP address outside of the IP range assigned by the router. I'm honestly
not sure that this would be useful but it can't hurt.


Malke
 
It pings fine. I can see the printer's config in the http:// as well.

I have windows firewall off and Norton Internet Security 2008's firewall is
on. When I tried the installation for everything, I even started with a
clean boot so Norton was totally off at that time. Still couldnt install
everything cuz cant find the printer.

I do think though that Norton could be giving me some of this trouble. I am
not sure how to config the Firewall in Norton (i did research but am unclear)
so it wouldnt block anything from the printer and vise versa.

Malke said:
Sandy said:
Ok. the gateway and subnet are the same on the two pcs and the printer.
Gateway- 192.168.1.1 Subnet= 255.255.255.0
IP address is the same except the endings change.
PC1= 192.168.1.102
PC2=192.168.1.101
printer=192.168.1.100
Click to expand...

Can you ping the printer from one of the computers?

Start>Run>cmd [enter]
ping 192.168.1.100 [enter]

If not, what error message do you get? If you can ping the printer
successfully, can you access it from one of the computers by opening a
browser and entering http://192.168.1.100 into the addressbar? You
should get the printer's configuration utility.

What firewalls/security software do you have installed?

You might also try changing the printer's IP address to 192.168.1.200
instead. You always want network devices like printers to have a static
IP address outside of the IP range assigned by the router. I'm honestly
not sure that this would be useful but it can't hurt.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
Click to expand...
 
Sandy said:
It pings fine. I can see the printer's config in the http:// as well.

I have windows firewall off and Norton Internet Security 2008's firewall is
on. When I tried the installation for everything, I even started with a
clean boot so Norton was totally off at that time. Still couldnt install
everything cuz cant find the printer.

I do think though that Norton could be giving me some of this trouble. I am
not sure how to config the Firewall in Norton (i did research but am unclear)
so it wouldnt block anything from the printer and vise versa.
Click to expand...

Actually, I would expect Norton to be giving you some of this trouble.
Both Norton and McAfee are terrible programs and their firewalls cause a
great deal of trouble in Windows networking. Naturally you would not
have the Windows firewall on at the same time as the NIS firewall. You
need to configure the firewall in NIS to allow the lan as trusted. I
would not be surprised if that is what is blocking the printer from
being visible and accessed. Look at Norton's Help files or talk to their
tech support people.

http://www.symantec.com/techsupp/index.html - Symantec tech support
http://live-symantec.custhelp.com/cgi-bin/live_symantec.cfg/php/enduser/live.php
- Symantec Live Chat
symantec.customerservice.general - Symantec newsgroup

If that doesn't help, then I'm out of ideas. Without being able to see
the computers and the printers, I can't help any further. Since you have
spent so much time on this, it might be a good idea to have a computer
professional come on-site and get things sorted for you. This will not
be someone from BigComputerStore/GeekSquad.

I'm sorry that I was unable to help you.

Malke
 
I appreciate all the suggestions and your quick response! I will investigate
the NIS through the link you sent me.

Thanks again for all your effort.
 
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