Print Spooler Will Not Keep Running

[Guest]

This is getting more complicated. I believe that I have now removed all
printers, printer drivers, everything to do with printers from my system but
I still have problems. To remove I have deleted the printers, deleted the
drivers via Server Properties and I have also run cleanspl. I have run
regedit and checked that nothing is there that should not be. Basically I've
followed everything I can in
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm.

Now when I start up XP the Print Spooler will not start even though it is
set to Automatic. If this is correct as I have no printers installed, please
advise. I then start the print spooler ok but it stops again within 1 - 2
minutes. Again, if this is correct as I now have no printers installed please
advise.

If the printer spooler should stay running can someone please help as this
is driving me crazy.

Thanks

Mick

 

[roman modic]

!!! This message is in HTML format (rich text) !!!

Hello!

This is getting more complicated. I believe that I have now removed all
printers, printer drivers, everything to do with printers from my system but
I still have problems. To remove I have deleted the printers, deleted the
drivers via Server Properties and I have also run cleanspl. I have run
regedit and checked that nothing is there that should not be. Basically I've
followed everything I can in
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm.

Now when I start up XP the Print Spooler will not start even though it is
set to Automatic. If this is correct as I have no printers installed, please
advise. I then start the print spooler ok but it stops again within 1 - 2
minutes. Again, if this is correct as I now have no printers installed please
advise.

If the printer spooler should stay running can someone please help as this
is driving me crazy.

Download HijackThis and post log file here, please.
http://www.spywareinfo.com/~merijn/downloads.html
(currently version 1.99.1)
BTW, is your printer directly connected to your PC?
What antivirus/firewall protection?
This is XP+SP2+all updates, right?
Also, please, download and install TaskInfo from
Igor Arsenin: http://iarsn.com/download.html
that will help you list all modules loaded
by spoolsv.exe. Here is my list of modules, for example:

|Name| |Version| |Description| |Company| |Full Path|

AcGenral.DLL 5.1.2600.2558 (x Windows Compatibility DLL Microsoft Corp AppPatch\AcGenral.DLL
ADVAPI32.dll 5.1.2600.2180 (x Advanced Windows 32 Base API Microsoft Corp system32\ADVAPI32.dll
BiEMonNT.dll 1.3 Black Ice Port Monitor for Windows 95 Black Ice Soft system32\BiEMonNT.dll
BiEProNT.dll 2.00 Windows Print Processor DLL for Black Black Ice Soft System32\spool\PRTPROCS\W32X86\BiEProNT.dll
BIIMG.dll system32\BIIMG.dll
Cabinet.dll 5.1.2600.2180 (x Microsoft® Cabinet File API Microsoft Corp system32\Cabinet.dll
CALWIN32.DLL 6.0.5 NetWare® Calls Library Novell, Inc. system32\CALWIN32.DLL
CLBCATQ.DLL 2001.12.4414.308 Microsoft Corp system32\CLBCATQ.DLL
CLNWIN32.DLL 6.0.4 NetWare® Client Library Novell, Inc. system32\CLNWIN32.DLL
CLXWIN32.DLL 6.0.4 NetWare® Connection Library Novell, Inc. system32\CLXWIN32.DLL
cnbjmon.dll 5.1.2600.2082 (x Langage Monitor for Canon Bubble-Jet Microsoft Corp system32\cnbjmon.dll
comctl32.dll 6.0 (xpsp.050406 User Experience Controls Library Microsoft Corp WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2649_x-ww_aac16c8b\comctl32.dll
comctl32.dll 5.82 (xpsp.05040 Common Controls Library Microsoft Corp system32\comctl32.dll
comdlg32.dll 6.00.2900.2180 ( Common Dialogs DLL Microsoft Corp system32\comdlg32.dll
COMPSTUI.dll 5.1.2600.2180 (x Common Property Sheet User Interface Microsoft Corp system32\COMPSTUI.dll
COMRes.dll 2001.12.4414.258 Microsoft Corp system32\COMRes.dll
CRYPT32.dll 5.131.2600.2180 Crypto API32 Microsoft Corp system32\CRYPT32.dll
ddmon.dll system32\ddmon.dll
DNSAPI.dll 5.1.2600.2180 (x DNS Client API DLL Microsoft Corp system32\DNSAPI.dll
fpgraph5.dll 5.51 FinePrint FinePrint Soft System32\spool\DRIVERS\W32X86\3\fpgraph5.dll
fpinter5.dll 5.51 FinePrint FinePrint Soft System32\spool\DRIVERS\W32X86\3\fpinter5.dll
fpmon5.dll 5.51 FinePrint FinePrint Soft system32\fpmon5.dll
fppgraf2.dll 2.51 pdfFactory FinePrint Soft System32\spool\DRIVERS\W32X86\3\fppgraf2.dll
fppint2.dll 2.51 pdfFactory FinePrint Soft System32\spool\DRIVERS\W32X86\3\fppint2.dll
fppmon2.dll 2.51 pdfFactory FinePrint Soft system32\fppmon2.dll
fppr232.dll 2.51 pdfFactory FinePrint Soft system32\fppr232.dll
fppr232.dll 2.51 pdfFactory FinePrint Soft System32\spool\DRIVERS\W32X86\3\fppr232.dll
fpres532.dll 5.51 FinePrint FinePrint Soft system32\fpres532.dll
fpres532.dll 5.51 FinePrint FinePrint Soft System32\spool\DRIVERS\W32X86\3\fpres532.dll
GDI32.dll 5.1.2600.2818 (x GDI Client DLL Microsoft Corp system32\GDI32.dll
hnetcfg.dll 5.1.2600.2180 (x Home Networking Configuration Manager Microsoft Corp system32\hnetcfg.dll
hpbf212e.dll 4.27.2100.410 HP LaserJet 2100 Series PCL 6 Driver Hewlett-Packar System32\spool\DRIVERS\W32X86\3\hpbf212e.dll
HPBHealr.dll system32\HPBHealr.dll
HPBMMON.DLL 10.00.16 Win32 Master Monitor Hewlett-Packar system32\HPBMMON.DLL
hpdomon.dll 03.42.00 Win32 Language Monitor for direct con Hewlett-Packar system32\hpdomon.dll
HPMCPMW.DLL 2.5.1.1 HPMPMW Hewlett-Packar system32\HPMCPMW.DLL
HPMSTCPM.DLL 2.5.1.2 HPMSTCPM.DLL Hewlett-Packar system32\HPMSTCPM.DLL
HPPRN05.DLL 60.05.17.02 Hewlett-Packar System32\spool\PRTPROCS\W32X86\HPPRN05.DLL
hpzpp3xr.dll 60.051.342.00 Hewlett-Packar System32\spool\PRTPROCS\W32X86\hpzpp3xr.dll
IMAGEHLP.dll 5.1.2600.2180 (x Windows NT Image Helper Microsoft Corp system32\IMAGEHLP.dll
inetpp.dll 5.1.2600.2180 (x Internet Print Provider DLL Microsoft Corp system32\inetpp.dll
kernel32.dll 5.1.2600.2180 (x Windows NT BASE API Client DLL Microsoft Corp system32\kernel32.dll
localspl.dll 5.1.2600.2180 (x Local Spooler DLL Microsoft Corp system32\localspl.dll
LOCWIN32.DLL 6.0.4 NetWare® Localization Library Novell, Inc. system32\LOCWIN32.DLL
MPR.dll 5.1.2600.2180 (x Multiple Provider Router DLL Microsoft Corp system32\MPR.dll
MSACM32.dll 5.1.2600.2180 (x Microsoft ACM Audio Filter Microsoft Corp system32\MSACM32.dll
MSASN1.dll 5.1.2600.2180 (x ASN.1 Runtime APIs Microsoft Corp system32\MSASN1.dll
MSIMG32.dll 5.1.2600.2180 (x GDIEXT Client DLL Microsoft Corp system32\MSIMG32.dll
MSVCP60.dll 6.02.3104.0 Microsoft (R) C++ Runtime Library Microsoft Corp system32\MSVCP60.dll
msvcrt.dll 7.0.2600.2180 (x Windows NT CRT DLL Microsoft Corp system32\msvcrt.dll
mswsock.dll 5.1.2600.2180 (x Microsoft Windows Sockets 2.0 Service Microsoft Corp System32\mswsock.dll
NCPWIN32.dll 6.0.4 NetWare® Core Protocol Library Novell, Inc. system32\NCPWIN32.dll
netapi32.dll 5.1.2600.2756 (x Net Win32 API DLL Microsoft Corp system32\netapi32.dll
NETRAP.dll 5.1.2600.2180 (x Net Remote Admin Protocol DLL Microsoft Corp system32\NETRAP.dll
NETWIN32.DLL 6.0.4 NetWare® Net Library Novell, Inc. system32\NETWIN32.DLL
ntdll.dll 5.1.2600.2180 (x NT Layer DLL Microsoft Corp system32\ntdll.dll
NTDSAPI.dll 5.1.2600.2180 (x NT5DS Microsoft Corp system32\NTDSAPI.dll
nwspool.dll 4.91 Novell Client Print Provider for Wind Novell, Inc. system32\nwspool.dll
NWSPOOLR.DLL 4.70 Novell Print Provider For Windows NT/ Novell, Inc. system32\NLS\ENGLISH\NWSPOOLR.DLL
ole32.dll 5.1.2600.2726 (x Microsoft OLE for Windows Microsoft Corp system32\ole32.dll
OLEAUT32.dll 5.1.2600.2180 Microsoft Corp system32\OLEAUT32.dll
pjlmon.dll 5.1.2600.2180 (x PJL Language monitor Microsoft Corp system32\pjlmon.dll
rasadhlp.dll 5.1.2600.2180 (x Remote Access AutoDial Helper Microsoft Corp system32\rasadhlp.dll
RPCRT4.dll 5.1.2600.2794 (x Remote Procedure Call Runtime Microsoft Corp system32\RPCRT4.dll
Secur32.dll 5.1.2600.2180 (x Security Support Provider Interface Microsoft Corp system32\Secur32.dll
SETUPAPI.dll 5.1.2600.2180 (x Windows Setup API Microsoft Corp system32\SETUPAPI.dll
sfc_os.dll 5.1.2600.2180 (x Windows File Protection Microsoft Corp system32\sfc_os.dll
SHELL32.dll 6.00.2900.2763 ( Windows Shell Common Dll Microsoft Corp system32\SHELL32.dll
ShimEng.dll 5.1.2600.2180 (x Shim Engine DLL Microsoft Corp system32\ShimEng.dll
SHLWAPI.dll 6.00.2900.2781 ( Shell Light-weight Utility Library Microsoft Corp system32\SHLWAPI.dll
SOFTCOPY.DLL 2.2.0.15 SoftCopy Graphics DLL DobySoft System32\spool\DRIVERS\W32X86\3\SOFTCOPY.DLL
SOFTCOPYUI.DLL 2.2.0.15 SoftCopy Interface DLL DobySoft System32\spool\DRIVERS\W32X86\3\SOFTCOPYUI.DLL
SolidUI2.dll 1.0.107.0 Solid Print PDF User Interface Driver VoyagerSoft, L System32\spool\DRIVERS\W32X86\3\SolidUI2.dll
SPOOLSS.DLL 5.1.2600.2180 (x Spooler SubSystem DLL Microsoft Corp system32\SPOOLSS.DLL
spoolsv.exe 5.1.2600.2696 (x Spooler SubSystem App Microsoft Corp system32\spoolsv.exe
tcpmon.dll 5.1.2600.2180 (x Standard TCP/IP Port Monitor DLL Microsoft Corp system32\tcpmon.dll
UNIDRV.DLL 5.2.3790.184 (sr Unidrv Printer Driver Microsoft Corp System32\spool\DRIVERS\W32X86\3\UNIDRV.DLL
UNIDRVUI.DLL 5.2.3790.120 (sr UniDriver User Interface Microsoft Corp System32\spool\DRIVERS\W32X86\3\UNIDRVUI.DLL
usbmon.dll 5.1.2600.2180 (x Standard Dynamic Printing Port Monito Microsoft Corp system32\usbmon.dll
USER32.dll 5.1.2600.2622 (x Windows XP USER API Client DLL Microsoft Corp system32\USER32.dll
USERENV.dll 5.1.2600.2180 (x Userenv Microsoft Corp system32\USERENV.dll
UxTheme.dll 6.00.2900.2180 ( Microsoft UxTheme Library Microsoft Corp system32\UxTheme.dll
VERSION.dll 5.1.2600.2180 (x Version Checking and File Installatio Microsoft Corp system32\VERSION.dll
win32spl.dll 5.1.2600.2180 (x 32-bit Spooler API DLL Microsoft Corp system32\win32spl.dll
WINMM.dll 5.1.2600.2180 (x MCI API DLL Microsoft Corp system32\WINMM.dll
winrnr.dll 5.1.2600.2180 (x LDAP RnR Provider DLL Microsoft Corp System32\winrnr.dll
winspool.drv 5.1.2600.2180 (x Windows Spooler Driver Microsoft Corp system32\winspool.drv
winsta.dll 5.1.2600.2180 (x Winstation Library Microsoft Corp system32\winsta.dll
WINTRUST.dll 5.131.2600.2180 Microsoft Trust Verification APIs Microsoft Corp system32\WINTRUST.dll
WLDAP32.dll 5.1.2600.2180 (x Win32 LDAP API DLL Microsoft Corp system32\WLDAP32.dll
wmfhotfix.dll system32\wmfhotfix.dll
WS2_32.dll 5.1.2600.2180 (x Windows Socket 2.0 32-Bit DLL Microsoft Corp system32\WS2_32.dll
WS2HELP.dll 5.1.2600.2180 (x Windows Socket 2.0 Helper for Windows Microsoft Corp system32\WS2HELP.dll
WSOCK32.dll 5.1.2600.2180 (x Windows Socket 32-Bit DLL Microsoft Corp system32\WSOCK32.dll
xpsp2res.dll 5.1.2600.2180 (x Service Pack 2 Messages Microsoft Corp system32\xpsp2res.dll

Regards, Roman

 

[Guest]

Roman,

Printer connected via LPT1 directly.
Running Norton Antivirus and Norton Firewall.
Yes it's XP+SP2+all updates.

I think here is the info you have asked for. Firstly HijackThis log file: -

--------------------------------------------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 10:54:32, on 25/04/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
C:\PROGRA~1\NETSUP~1\client32.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLSched.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
C:\WINDOWS\system32\gearsec.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\CyberLink\PowerCinema\PCMService.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\CyberLink\Power2Go\Power2GoExpress.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\office.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
F:\Mick\Tmp Downloads\HijackThis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.demon.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Tiscali
Internet Access
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat
7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround
Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [CTDVDDET] C:\Program
Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [SBDrvDet] C:\Program Files\Creative\SB Drive
Det\SBDrvDet.exe /r
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [PCMService] "C:\Program
Files\CyberLink\PowerCinema\PCMService.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program
Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [{1290A33C-85F5-4164-A1BE-7DD299D4986A}] "C:\Program
Files\CyberLink\PowerBackup\PBKScheduler.exe"
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec
Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec
Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [MediaFace Integration] C:\Program
Files\Fellowes\MediaFACE 4.0\SetHook.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton
SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE
C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Power2GoExpress] "C:\Program
Files\CyberLink\Power2Go\Power2GoExpress.exe" /Startup
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}]
"C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common
Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office\OSA9.EXE
O4 - Global Startup: office.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://autoreg.virgin.net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) -
https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1145530952312
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1143882218453
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload)
- https://www.trueshare.com/XUpload.ocx
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common
Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. -
C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation -
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) -
Unknown owner - C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
O23 - Service: Client32 - NetSupport Ltd - C:\PROGRA~1\NETSUP~1\client32.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner -
C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLSched.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd -
C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program
Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
O23 - Service: gearsec - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: GhostStartService - Symantec Corporation -
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec
Corporation - C:\Program Files\Norton SystemWorks\Norton
AntiVirus\navapsvc.exe
O23 - Service: Norton Personal Firewall Accounts Manager (NISUM) - Symantec
Corporation - C:\Program Files\Norton Personal Firewall\NISUM.EXE
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec
Corporation - C:\Program Files\Norton SystemWorks\Norton
Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - Unknown owner -
C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPZipm12.exe (file missing)
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -
C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation -
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems,
Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

-----------------------------------------------------------------------------------------

Now the modules loaded by spoolsv.exe: -

_________________________________________________________________

|Name| |Base| |Size| |InMem| |MM||Version|
|Description|
|Company| |Full Path|



AcGenral.DLL 6F880000 1,875,968 118,784 5.1.2600.2180
(xpsp_sp2_rtm.040803-2158) Windows Compatibility DLL
Microsoft Corporation C:\WINDOWS\AppPatch\AcGenral.DLL
ADVAPI32.dll 77DD0000 634,880 102,400 5.1.2600.2180
(xpsp_sp2_rtm.040803-2158) Advanced Windows 32 Base API
Microsoft Corporation C:\WINDOWS\system32\ADVAPI32.dll
comctl32.dll 5D090000 618,496 57,344 5.82
(xpsp_sp2_rtm.040803-2158) Common Controls Library
Microsoft Corporation C:\WINDOWS\system32\comctl32.dll
comctl32.dll 773D0000 1,056,768 159,744 6.0
(xpsp_sp2_rtm.040803-2158) User Experience Controls Library
Microsoft Corporation
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
GDI32.dll 77F10000 290,816 57,344 5.1.2600.2818
(xpsp_sp2_gdr.051228-1427) GDI Client DLL
Microsoft Corporation C:\WINDOWS\system32\GDI32.dll
kernel32.dll 7C800000 999,424 167,936 5.1.2600.2180
(xpsp_sp2_rtm.040803-2158) Windows NT BASE API Client DLL
Microsoft Corporation C:\WINDOWS\system32\kernel32.dll
MSACM32.dll 77BE0000 86,016 36,864 5.1.2600.2180
(xpsp_sp2_rtm.040803-2158) Microsoft ACM Audio Filter
Microsoft Corporation C:\WINDOWS\system32\MSACM32.dll
msvcrt.dll 77C10000 360,448 155,648 7.0.2600.2180
(xpsp_sp2_rtm.040803-2158) Windows NT CRT DLL
Microsoft Corporation C:\WINDOWS\system32\msvcrt.dll
ntdll.dll 7C900000 720,896 212,992 5.1.2600.2180
(xpsp_sp2_rtm.040803-2158) NT Layer DLL
Microsoft Corporation C:\WINDOWS\system32\ntdll.dll
ole32.dll 774E0000 1,298,432 69,632 5.1.2600.2726
(xpsp_sp2_gdr.050725-1528) Microsoft OLE for Windows
Microsoft Corporation C:\WINDOWS\system32\ole32.dll
OLEAUT32.dll 77120000 573,440 40,960 5.1.2600.2180

Microsoft Corporation C:\WINDOWS\system32\OLEAUT32.dll
RPCRT4.dll 77E70000 593,920 159,744 5.1.2600.2180
(xpsp_sp2_rtm.040803-2158) Remote Procedure Call Runtime
Microsoft Corporation C:\WINDOWS\system32\RPCRT4.dll
serwvdrv.dll 5CD70000 28,672 24,576 5.1.2600.0
(xpclient.010817-1148) Unimodem Serial Wave driver
Microsoft Corporation C:\WINDOWS\system32\serwvdrv.dll
SHELL32.dll 7C9C0000 8,474,624 118,784 6.00.2900.2869
(xpsp_sp2_gdr.060316-1512) Windows Shell Common Dll
Microsoft Corporation C:\WINDOWS\system32\SHELL32.dll
ShimEng.dll 5CB70000 155,648 77,824 5.1.2600.2180
(xpsp_sp2_rtm.040803-2158) Shim Engine DLL
Microsoft Corporation C:\WINDOWS\system32\ShimEng.dll
SHLWAPI.dll 77F60000 483,328 57,344 6.00.2900.2861
(xpsp_sp2_gdr.060303-1517) Shell Light-weight Utility Library
Microsoft Corporation C:\WINDOWS\system32\SHLWAPI.dll
spoolsv.exe 01000000 65,536 36,864 5.1.2600.2696
(xpsp_sp2_gdr.050610-1519) Spooler SubSystem App
Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
umdmxfrm.dll 5B0A0000 28,672 16,384 5.1.2600.0
(xpclient.010817-1148) Unimodem Tranform Module
Microsoft Corporation C:\WINDOWS\system32\umdmxfrm.dll
USER32.dll 77D40000 589,824 77,824 5.1.2600.2622
(xpsp_sp2_gdr.050301-1519) Windows XP USER API Client DLL
Microsoft Corporation C:\WINDOWS\system32\USER32.dll
USERENV.dll 769C0000 733,184 53,248 5.1.2600.2180
(xpsp_sp2_rtm.040803-2158) Userenv
Microsoft Corporation C:\WINDOWS\system32\USERENV.dll
UxTheme.dll 5AD70000 229,376 36,864 6.00.2900.2180
(xpsp_sp2_rtm.040803-2158) Microsoft UxTheme Library
Microsoft Corporation C:\WINDOWS\system32\UxTheme.dll
VERSION.dll 77C00000 32,768 24,576 5.1.2600.2180
(xpsp_sp2_rtm.040803-2158) Version Checking and File Installation
Libraries Microsoft Corporation C:\WINDOWS\system32\VERSION.dll
WINMM.dll 76B40000 184,320 61,440 5.1.2600.2180
(xpsp_sp2_rtm.040803-2158) MCI API DLL
Microsoft Corporation C:\WINDOWS\system32\WINMM.dll

__________________________________________________________________


Hope this helps and many thanks.

Mick

 

[roman modic]

Hello!

Roman,

Printer connected via LPT1 directly.
Running Norton Antivirus and Norton Firewall.

Is it possible that Norton Firewall rules are somehow blocking printer spooler (spoolsv.exe)?

Yes it's XP+SP2+all updates.

Probably not related, but please install also this update
http://support.microsoft.com/kb/908521
(it updates file RPCRT4.DLL)

In Windows XP with SP2 or in Windows Server 2003 with Service Pack 1 (SP1), you may also experience remote procedure call (RPC)
engine reliability issues in applications that use asynchronous RPC and RPC over HTTP functionality. The symptoms of RPC engine
reliability issues may include the following:
.. Client applications receive error messages that report unhandled access violation exceptions.
.. Client applications that use RPC stop responding.

Roman

 

[Guest]

Hi Roman,

I could not run http://support.microsoft.com/kb/908521 as it says I have the
wrong version of Windows installed.

I've turned off Norton Firewall and still the spooler stops. I had the
Firewall installed and everything was working fine until recently when XP got
updated, or something else got updated and now the spooler will not keep
running.

Any other thoughts?

Thanks

Mick

Hello!

Roman,

Printer connected via LPT1 directly.
Running Norton Antivirus and Norton Firewall.

Is it possible that Norton Firewall rules are somehow blocking printer spooler (spoolsv.exe)?

Yes it's XP+SP2+all updates.

Probably not related, but please install also this update
http://support.microsoft.com/kb/908521
(it updates file RPCRT4.DLL)

In Windows XP with SP2 or in Windows Server 2003 with Service Pack 1 (SP1), you may also experience remote procedure call (RPC)
engine reliability issues in applications that use asynchronous RPC and RPC over HTTP functionality. The symptoms of RPC engine
reliability issues may include the following:
.. Client applications receive error messages that report unhandled access violation exceptions.
.. Client applications that use RPC stop responding.

Roman

 

[Lem]

Hi Roman,

I could not run http://support.microsoft.com/kb/908521 as it says I have the
wrong version of Windows installed.

I've turned off Norton Firewall and still the spooler stops. I had the
Firewall installed and everything was working fine until recently when XP got
updated, or something else got updated and now the spooler will not keep
running.

Any other thoughts?

Thanks

Mick

Hello!

Roman,

Printer connected via LPT1 directly.
Running Norton Antivirus and Norton Firewall.

Is it possible that Norton Firewall rules are somehow blocking printer spooler (spoolsv.exe)?

Yes it's XP+SP2+all updates.

Probably not related, but please install also this update
http://support.microsoft.com/kb/908521
(it updates file RPCRT4.DLL)

In Windows XP with SP2 or in Windows Server 2003 with Service Pack 1 (SP1), you may also experience remote procedure call (RPC)
engine reliability issues in applications that use asynchronous RPC and RPC over HTTP functionality. The symptoms of RPC engine
reliability issues may include the following:
.. Client applications receive error messages that report unhandled access violation exceptions.
.. Client applications that use RPC stop responding.

Roman

With respect to "wrong version of Windows installed" -- Did you notice that there are 5 separate downloads from the article at
http://support.microsoft.com/kb/908521 ? Perhaps you didn't download the one for "Windows XP with SP2"
http://www.microsoft.com/downloads/...40FA-99AA-E394BCEABAD9&displaylang=en

 

[Guest]

Lem,

Thanks, me being stupid again, I missed that. Now installed the right
version and about to reboot and try again.

Thanks

Mick

Hi Roman,

I could not run http://support.microsoft.com/kb/908521 as it says I have the
wrong version of Windows installed.

I've turned off Norton Firewall and still the spooler stops. I had the
Firewall installed and everything was working fine until recently when XP got
updated, or something else got updated and now the spooler will not keep
running.

Any other thoughts?

Thanks

Mick

Hello!

Roman,

Printer connected via LPT1 directly.
Running Norton Antivirus and Norton Firewall.

Is it possible that Norton Firewall rules are somehow blocking printer spooler (spoolsv.exe)?


Yes it's XP+SP2+all updates.

Probably not related, but please install also this update
http://support.microsoft.com/kb/908521
(it updates file RPCRT4.DLL)

In Windows XP with SP2 or in Windows Server 2003 with Service Pack 1 (SP1), you may also experience remote procedure call (RPC)
engine reliability issues in applications that use asynchronous RPC and RPC over HTTP functionality. The symptoms of RPC engine
reliability issues may include the following:
.. Client applications receive error messages that report unhandled access violation exceptions.
.. Client applications that use RPC stop responding.

Roman

With respect to "wrong version of Windows installed" -- Did you notice that there are 5 separate downloads from the article at
http://support.microsoft.com/kb/908521 ? Perhaps you didn't download the one for "Windows XP with SP2"
http://www.microsoft.com/downloads/...24-72A3-40FA-99AA-E394BCEABAD9&displaylang=en

 

[Guest]

Lem and Roman,

Just tried again and it still stops with 1 - 2 mins. Any other thoughts?

Thanks

Mick

Hi Roman,

I could not run http://support.microsoft.com/kb/908521 as it says I have the
wrong version of Windows installed.

I've turned off Norton Firewall and still the spooler stops. I had the
Firewall installed and everything was working fine until recently when XP got
updated, or something else got updated and now the spooler will not keep
running.

Any other thoughts?

Thanks

Mick

Hello!

Roman,

Printer connected via LPT1 directly.
Running Norton Antivirus and Norton Firewall.

Is it possible that Norton Firewall rules are somehow blocking printer spooler (spoolsv.exe)?


Yes it's XP+SP2+all updates.

Probably not related, but please install also this update
http://support.microsoft.com/kb/908521
(it updates file RPCRT4.DLL)

In Windows XP with SP2 or in Windows Server 2003 with Service Pack 1 (SP1), you may also experience remote procedure call (RPC)
engine reliability issues in applications that use asynchronous RPC and RPC over HTTP functionality. The symptoms of RPC engine
reliability issues may include the following:
.. Client applications receive error messages that report unhandled access violation exceptions.
.. Client applications that use RPC stop responding.

Roman

With respect to "wrong version of Windows installed" -- Did you notice that there are 5 separate downloads from the article at
http://support.microsoft.com/kb/908521 ? Perhaps you didn't download the one for "Windows XP with SP2"
http://www.microsoft.com/downloads/...24-72A3-40FA-99AA-E394BCEABAD9&displaylang=en