Print Spooler - Vista Ultimate + HP Color LaserJet 5550dtn

  • Thread starter Thread starter Justin G. Mitchell
  • Start date Start date
J

Justin G. Mitchell

Everytime I try to add this network printer to my printers, Print
Spooler crashes. I am running Vista Business Ultimate on a brand new
computer and the printer is installed on a Windows 2003 Server
Enterprise Edition.

I did a Google search and checked HP's website, but am unable to find
a solution which actual works.

Any help or guidance is greatly appreciated,
Justin G. Mitchell, MCP
 
The first error message is:

Windows cannot connect to the printer. Operation could not be
completed (error 0x000006be).


The other error message is:

Spooler SubSystem App stopped working and was closed
A problem caused the application to stop working correctly. Windows
will notify you if a solution is available.
 
Any idea where to get this DLL? I have tried installing the latest
universal drivers for the printer and searched everywhere but still
have not been able to find it or managed to get it installed.

HP uses the file hpbmini.dll. This file needs to be version 16 or greater
or it will crash and take down the spooler at the same time.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.




The exact text of the error message would help us to diagnose further.
Click to expand...

- Show quoted text -
Click to expand...
 
I found the DLL. You have to download and install the driver for 4345
MFP (Version 60.053.762.32) from HP's website and then extract the DLL
from one of the CAB files and replace the DLL on your server. At least
this is what I had to do.

Justin G. Mitchell, MCP
 
Glad you figured it out. HP needs to update all their drivers not just the
new ones.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Justin G. Mitchell said:
I found the DLL. You have to download and install the driver for 4345
MFP (Version 60.053.762.32) from HP's website and then extract the DLL
from one of the CAB files and replace the DLL on your server. At least
this is what I had to do.

Justin G. Mitchell, MCP

Any idea where to get this DLL? I have tried installing the latest
universal drivers for the printer and searched everywhere but still
have not been able to find it or managed to get it installed.

HP uses the file hpbmini.dll. This file needs to be version 16 or
greater
or it will crash and take down the spooler at the same time.
Click to expand...
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
Click to expand...
This posting is provided "AS IS" with no warranties, and confers no
rights.
Click to expand...
The exact text of the error message would help us to diagnose
further.
Click to expand...
Everytime I try to add this network printer to my printers, Print
Spooler crashes. I am running Vista Business Ultimate on a brand new
computer and the printer is installed on a Windows 2003 Server
Enterprise Edition.
Click to expand...
I did a Google search and checked HP's website, but am unable to
find
a solution which actual works.
Click to expand...
Any help or guidance is greatly appreciated,
Justin G. Mitchell, MCP- Hide quoted text -
Click to expand...
- Show quoted text -- Hide quoted text -
Click to expand...

- Show quoted text -
Click to expand...
Click to expand...
 
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