Hi
Maybe this will help:
Spooler Service Crashes When You Submit a Print Job and an Event ID 7031
Message Is Logged in the System Log
SYMPTOMS
=============
When you send a print job to a network printer, the Print Spooler service
on the server that hosts the printer may shut down unexpectedly. This
behavior may occur if you select multiple copies in the print job and when
you print using the RAW data type.
CAUSE
==========
This problem may occur if an access violation occurs in the Print Spooler
service. If the size of the print buffer is not sufficient, it must be
reallocated. However, in the call to reallocate the buffer, the
GetPrinterInfo function allocates a 0 byte buffer and an access violation
occurs.
RESOLUTION
==============
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may
receive additional testing. Therefore, if you are not severely affected by
this problem, Microsoft recommends that you wait for the next Microsoft
Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for
the specific update in question.
Prerequisites
Windows 2000 Service Pack 3 (SP3) is required to install this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that
are listed in the following table. The dates and times for these files are
listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between
UTC and local time, use the Time Zone tab in the Date and Time tool in
Control Panel.
Date Time Version Size File name
--------------------------------------------------------
11-Jun-2003 15:50 5.0.2195.6749 252,176 Localspl.dll
11-Jun-2003 15:50 5.0.2195.6741 80,656 Spoolss.dll
11-Jun-2003 15:50 5.0.2195.6681 97,040 Win32spl.dll
Currently, there are two versions of the hotfix available for download. One
is labeled "Free I386", and the other is labeled "Free x86". The free x86
hotfix includes the latest versions of the files as listed in the fix. Do
not download the free I386 version, or the hotfix may not install
correctly, and you may receive the error messages that are mentioned in the
Microsoft Knowledge Base article 822384. If you encounter this problem, you
have the incorrect version, and you must obtain the free x86 version.
STATUS
=========
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed in the "Applies to" section of this article.
MORE INFORMATION
===========================
For additional information about how hotfix packages are named, click the
following article number to view the article in the Microsoft Knowledge
Base:
816915 - New Naming Schema for Microsoft Windows Hotfix Packages
http://support.microsoft.com/default.aspx?scid=kb;EN-US;816915
The information in this article applies to:
o Microsoft Windows 2000 Advanced Server SP3
o Microsoft Windows 2000 Professional SP3
o Microsoft Windows 2000 Server SP3
Reference Link:
==============
http://support.microsoft.com/default.aspx?scid=kb;en-us;820550&Product=win20
00
Shilpa Sinha
This posting is provided "AS IS" with no warranties, and confers no rights.
