Hi,
I would advise a manaul removal of the printers from the registry. Please
see steps below:
Steps:
1. Click Start, click Run, type regedit and click OK.
2. Delete all the contents of the following registry keys:
•
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\WindowsNT x86\Drivers\Version-2
•
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\WindowsNT x86\Drivers\Version-3
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers
3. Check the following registry key for third-party monitors. Remove any
non-default monitors:
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
ï¶ The default port monitors are:
AppleTalk Printing Devices (When Services for Macintosh is installed)
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT Fax Monitor
4. Check the following registry key for third-party print providers. Remove
any non-default print providers:
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers
ï¶ The default print providers are:
Internet Print Provider
LanMan Print Provider
5. Delete the printer driver files:
• Delete all drivers from the
%SystemRoot%\System32\Spool\Drivers\W32x86 folder.
6. Restart Windows.
7. Re-install the printer drivers.
8. Test to see if you are able to print.
Regards,