Print job deletes from queue before spooling or printing

  • Thread starter Thread starter Intelwizrd
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I

Intelwizrd

I have a few computers that when logged in as a user, the print jobs
delete before they finish spooling or printing.

OS: Win2k Pro
Printer: HPG85xi networked on a JetDirect 170x OfficeConnect (J4102B)
Users are logged in to computers via Active Directory
Latest Drivers are installed on client computers

When the user tries to print, the print job deletes when before it
finishes spooling. If I log in as the local admin account it prints
fine. Not all computers have this problem only a few. There are no
errors or other notices in the event log. Computers are running with
SP3 or SP4, problem does not seem to be SP related issue. I have
tried uninstalling and reinstalling drivers but no luck.

The problem seems to just appear. No changes, that i know of, were
made to the system prior to the problem starting.

Any ideas?
 
I had this problem for a few months with a rpinter that was plugged into the
LPT port of the server, it was working fine then one day it had the same
symptoms as you described.

It turns out there was a ntfs permission issue on c:\winnt\temp. You can
confirm it being a file permission issue by making a user that is affected a
backup operater (which has the rights to bypass NTFS permissions so the user
can backup files). If after making a backup operater the user can print,
remove backup operator privleges, then find the offending directory (might
be the temp dir) if your having trouble finding the dir you could use
sysinternals filemonitor program it should tell you which folder is trying
to be accessed but failing due to permissions issues, it might be a local pc
permissions issue or a directory on the print server that has the issue.


Hope that helps,

Tim Hall
 
I forgot to mention with the filemon program, i think it has to be run as an
admin (so you can use the runas command on the workstation to see if it is
local).

Tim Hall
 
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