print engine not responding

  • Thread starter Thread starter Guest
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G

Guest

Hi,
We have this Dell Latitude 505, PM 1.5, 512MB, 40G. Sometime, now it is even
more often, the print engine stops responding and does not print, also when
you look at the printer folder there is nothing in there. This is not a
program specific thing, it does it from Word, internet, adobe. after
restarting it works fine for a little while, since this morning user had to
restart 4 times, in about 4 hours. I have tried to find the fix in Microsoft
website but seems to be this is not something common. Does anybody have any
idea how to fix this?
any help is appreciated
Thanks in advance
Regards
K.C.
 
It sounds like the same problem I am having. I can get a couple of pages to
print then "Document failed to print" is displayed and the computer must be
restarted in order to print again. I have been unable to find a solution so
far. Did this begin after you updated to service pack 2?
 
Natasha, are you using a USB printer? It sounds as if you either have an
insufficient PSU or that your USB ports are set to hibernate when not being
used.
 
Thank you for your response
I did uninstall and reinstall printers all the network printers many times,
and the same thing is still happening. User does not have any attached
printers they are all network, one is color laser printer that is on XP Pro,
the other is laserjet that is also on XP Pro.
However, this user has adobe pdf writer and also one of the programs she has
comes with an internal writer. I also upgraded her adobe reader from 6 to 7
that helped in the beginning. I am clueless on what to do.
Thanks in advance
K.C.
 
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