Hello,today my dads computer would not start up.The first time it took
us to a black page with a blinking white cursor/dash line?Is there a
way to fix this?Next we went into the bios and it said primary disk
(hard drive)not installed?What do they mean by this?Please help.Email
(e-mail address removed)
This is an indication the system cannot find a viable boot media,
including the present hard drive.
If there is a chance anyone had been messing around in the bios, check
it to confirm the HDD is set as the first boot device, and if there
are multiple HDDs installed, that the correct one is selected.
If that does not resolve the problem, odds are good your drive has
failed. Check the cables as others have suggested, but if nobody has
been messing around inside the PC since the last time it worked, the
cables are unlikely to have spontaneously failed. It happens, but not
as frequently as the drive itself failing.
Next boot to a floppy or CD made from the hard drive manufacturer's
diagnostic utility, available via their webste, and have it check the
drive for errors. Do not do a write test at this time, it is
important not to write to the drive if there is any data on it that
*might* be salvageable if the drive has not completely failed yet. If
you have a spare computer it could be handy to hook the drive up to it
as a secondary (non-boot) drive and see if any data can be read,
whether it be hooked up as an internal or as a removable drive in an
external enclosure.
In rare cases a virus might try to wipe out the MBR, if the hard drive
diagnostics finds no problems you could try data recovery software if
anything valuable is on the drive, or restore a backup of the OS
partition (because we all make backups, right?), or try reinstalling
windows to it after partitioning and formatting if it will get that
far AND you're certain any data you might want to try salvaging has
been read off or considered lost and given up on recovering.
If your time is worth more than the money, go ahead and order a
replacement drive so if complete failure is the problem you'll have
the spare there when it comes time to try and revive the system.