Preview pane blank

  • Thread starter Thread starter Alice
  • Start date Start date
A

Alice

Suddenly my preview pane is blank, nothing. After several seconds the bar
with To, From, etc. appears, and it shows the attachment paper clip.
Sometimes I can hit that paper clip to see the message and sometimes it says
it can't find the attachment.

What is going on here and how do I make it start acting right again????
 
That symptom can be caused by interference from an antivirus program.
Which antivirus are you running? Some of them cause problems with
Windows Mail over time. As a minimum, email scanning in the antivirus
should be turned off, although that may not be sufficient to eliminate
all bad effects. In a worst case scenario, your antivirus may need to be
uninstalled/reinstalled or replaced.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

As an alternative to replacing your antivirus, consider upgrading to
Windows Live Mail, because it is less prone to suffering bad effects from
overly intrusive antivirus programs:
http://download.live.com/wlmail

Gary VanderMolen, Microsoft MVP (Mail)
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"Alice" wrote in message
Suddenly my preview pane is blank, nothing. After several seconds the bar
with To, From, etc. appears, and it shows the attachment paper clip.
Sometimes I can hit that paper clip to see the message and sometimes it says
it can't find the attachment.

What is going on here and how do I make it start acting right again????
 
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