Pretty well off topic...

  • Thread starter Thread starter GT
  • Start date Start date
G

GT

Nothing to do with computer hardware, I just appreciate the knowledge and
good nature in this group and I'm sure there is someone here prepared to
help me out...

Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and
the system files are corrupt.

Talking the the technical support people is like talking to a 3 year old. I
know what I need, they know what I need, but their 'new' Home2 software
won't connect from either of my PCs, so I can't update the TomTom myself.
They won't email
me the system files and without non-corrupt files, the device just freezes
on startup! After a week of trying, they are now not responding to my posts
on the support forum.

The hardware works OK - USB link is all OK, SD card checks OK etc, its just
a software problem.

Can anyone out there email me the system files for the root folder of the
device (TomTom Go 300, UK version if there is a difference?). I think the 2
files that are corrupt are "System" and "TTSystem",
which are 0.5MB and 3.5MB respectively. I have googled for these files until
I am blue in the face, but can't find them anywhere, except on bitTorrent
services, which I don't trust and don't use.

Ta in advance,
GT
 
GT said:
Nothing to do with computer hardware, I just appreciate the knowledge and
good nature in this group and I'm sure there is someone here prepared to
help me out...

Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and
the system files are corrupt.

Talking the the technical support people is like talking to a 3 year old. I
know what I need, they know what I need, but their 'new' Home2 software
won't connect from either of my PCs, so I can't update the TomTom myself.
They won't email
me the system files and without non-corrupt files, the device just freezes
on startup! After a week of trying, they are now not responding to my posts
on the support forum.

The hardware works OK - USB link is all OK, SD card checks OK etc, its just
a software problem.

Can anyone out there email me the system files for the root folder of the
device (TomTom Go 300, UK version if there is a difference?). I think the 2
files that are corrupt are "System" and "TTSystem",
which are 0.5MB and 3.5MB respectively. I have googled for these files until
I am blue in the face, but can't find them anywhere, except on bitTorrent
services, which I don't trust and don't use.

Ta in advance,
GT
Click to expand...


Help you? You have a _new_ device that does not work as advertised and have
mucked about for more than a week already. Simple procedure: Request an
RMA. Send it back. Receive a replacement. Seems pretty simple.
 
John McGaw said:
Help you? You have a _new_ device that does not work as advertised and
have mucked about for more than a week already. Simple procedure: Request
an RMA. Send it back. Receive a replacement. Seems pretty simple.
Click to expand...

You would think that, but they haven't responded to my last contact
suggesting just that! This should have been sorted out within 5 minutes of
me phoning up, but no - they can't just email me the files, I have to
download and install their latest software on my PC, USB the TomTom to my
PC, then have their software update the device for me. BUT their bloody
software doesn't work either - it can't connect to their server. I really
hope they never try to organise and sort of brewery party (keeping it
clean), because they won't be able to!
 
I am blue in the face, but can't find them anywhere, except on bitTorrent
You would think that, but they haven't responded to my last contact
suggesting just that! This should have been sorted out within 5 minutes of me
phoning up, but no - they can't just email me the files, I have to download
and install their latest software on my PC, USB the TomTom to my PC, then
have their software update the device for me. BUT their bloody software
doesn't work either - it can't connect to their server. I really hope they
never try to organise and sort of brewery party (keeping it clean), because
they won't be able to!
Click to expand...

Just tell your credit card company to reverse the charges... That
should get their attention.

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GT said:
Nothing to do with computer hardware, I just appreciate the knowledge and
good nature in this group and I'm sure there is someone here prepared to
help me out...

Can anyone here help me with my new Tom Tom Go 300? Mine just arrived and
the system files are corrupt.

Talking the the technical support people is like talking to a 3 year old.
Click to expand...
The product is called "Tom Tom Go".
 
GT said:
We know that. What's your point?
Click to expand...

What's your point? Actually that would be the question I may ask you
because from my understanding "Tom Tom Go 300" is a GPS (I may be wrong but
I have heard the world TOM TOM for years and they all mean GPS) and I have
never heard of Tom Tom GPS with corrupted system file.

Me? and if Tom Tom Go 300 is a GPS, and you believe it's damaged then I
would suggest to exchange to a working one. If you cause the problem and
want to solve the problem yourself then you can always call their tech with
the 800 # asking for help.

Or if you want on topic and more help from Tom Tom users (I don't see lot
of them) then you can post the question on the "GPS" newsgroup
"alt.satellite.gps" and you may want to give a little more detail of the
problem rather than just corrupted system which I don't think it will get
very far without asking you for more detail.
 
GT said:
We know that. What's your point?
Click to expand...
I see, I had thought this was all blaringly obvious. When you say
the product name aloud, you don't get the feeling you are talking
about like a three year old would talk?
 
Bill Bonde { ''Direct And On Point'') said:
I see, I had thought this was all blaringly obvious. When you say
the product name aloud, you don't get the feeling you are talking
about like a three year old would talk?
Click to expand...

Gotcha - sorry that one went over my head, but now I'm smiling!
 
Joel said:
What's your point? Actually that would be the question I may ask you
because from my understanding "Tom Tom Go 300" is a GPS (I may be wrong
but
I have heard the world TOM TOM for years and they all mean GPS) and I have
never heard of Tom Tom GPS with corrupted system file.
Click to expand...

Google for it - you'll see its a common problem! The system files live on an
SD card which can become corrupted (apparently easily)
Me? and if Tom Tom Go 300 is a GPS, and you believe it's damaged then I
would suggest to exchange to a working one. If you cause the problem and
want to solve the problem yourself then you can always call their tech
with
the 800 # asking for help.
Click to expand...

If you had read the rest of the post, you would see that is exactly what I
did!
Or if you want on topic and more help from Tom Tom users (I don't see lot
of them) then you can post the question on the "GPS" newsgroup
"alt.satellite.gps" and you may want to give a little more detail of the
problem rather than just corrupted system which I don't think it will get
very far without asking you for more detail.
Click to expand...

You mean more details, like listing the system files that are corrupt? See
the original post and if you read it ALL, you will see that is exactly what
I did (only in this group),
 
Google for it - you'll see its a common problem! The system files live on an
SD card which can become corrupted (apparently easily)
Click to expand...

You mean the MAP DATA right? I am not Tom Tom user but I have been using
GPS for over a decade (I am on my 4th GPS at the moment) and later on they
do have Map On SD card, and I don't think it has System File (but I may be
wrong).
If you had read the rest of the post, you would see that is exactly what I
did!
Click to expand...

Well, because the messages were too long so I skipped most of the long
messages, and only read one with response and didn't see it can go far.
You mean more details, like listing the system files that are corrupt? See
the original post and if you read it ALL, you will see that is exactly what
I did (only in this group),
Click to expand...

I still don't see how the MAP has System File and that is the one confuse
me. No, you don't need to list thing you can't list, but if any of the DATA
is corrupted then I would say forget it but to get the replacement from
manufacture.

But the word "System File" is one fonfusing me as I don't believe any Map
program (especially Map Data) is an OS to have System File.
 
Joel said:
You mean the MAP DATA right? I am not Tom Tom user but I have been using
GPS for over a decade (I am on my 4th GPS at the moment) and later on they
do have Map On SD card, and I don't think it has System File (but I may be
wrong).
Click to expand...

Tom Tom works much like a PC - it has some internal memory (ROM), but only a
core BIOS (type) system. The operating system and all data files are on a
fat partition on the SD card. Some of the more expensive Tom Tom Go models
do have 2GB of internal memory (mine has 32MB, currently blank), but
internal memory is still just flash memory, only non-removable.

The operating system lives in the root folder of the flash memory (SD card
for me) and the maps have a folder, voices have a folder POIs have a folder
etc etc. The reason that all this is software-based is (I presume) for
upgradability. My map data was not corrupted, but 2 of my systems files in
the root folder were.

[snip]
 
GT said:
Tom Tom works much like a PC - it has some internal memory (ROM), but only a
core BIOS (type) system. The operating system and all data files are on a
fat partition on the SD card. Some of the more expensive Tom Tom Go models
do have 2GB of internal memory (mine has 32MB, currently blank), but
internal memory is still just flash memory, only non-removable.
Click to expand...

I do have 4 Garmin GPSes (I hope Tom Tom is GPS) and I do agree they all
work much like computer, or they (the GPSes) are computers themselves, but I
thought you were talking about the Map Data on SD memory which I am pretty
sure it doesn't have System File but Map Data.
The operating system lives in the root folder of the flash memory (SD card
for me) and the maps have a folder, voices have a folder POIs have a folder
etc etc. The reason that all this is software-based is (I presume) for
upgradability. My map data was not corrupted, but 2 of my systems files in
the root folder were.

[snip]
Click to expand...

May be Tom Tom has System File which I have never heard of, and I know
Garmin and others don't have System File. And my understanding that System
File is the file to Boot and Operate the computer, and I can't image that
the Tom Tom map on SD is Bootable (which requires some System File).
 
Joel said:
GT said:
Tom Tom works much like a PC - it has some internal memory (ROM), but
only a
core BIOS (type) system. The operating system and all data files are on a
fat partition on the SD card. Some of the more expensive Tom Tom Go
models
do have 2GB of internal memory (mine has 32MB, currently blank), but
internal memory is still just flash memory, only non-removable.
Click to expand...

I do have 4 Garmin GPSes (I hope Tom Tom is GPS) and I do agree they all
work much like computer, or they (the GPSes) are computers themselves, but
I
thought you were talking about the Map Data on SD memory which I am pretty
sure it doesn't have System File but Map Data.
The operating system lives in the root folder of the flash memory (SD
card
for me) and the maps have a folder, voices have a folder POIs have a
folder
etc etc. The reason that all this is software-based is (I presume) for
upgradability. My map data was not corrupted, but 2 of my systems files
in
the root folder were.

[snip]
Click to expand...

May be Tom Tom has System File which I have never heard of, and I know
Garmin and others don't have System File. And my understanding that
System
File is the file to Boot and Operate the computer, and I can't image that
the Tom Tom map on SD is Bootable (which requires some System File).
Click to expand...

Trust me, the operating system is on the SD card. Its BIOS is inside the
device. If the operating system were built in to the device, then it would
not be upgradable!

Yes TomTom is GPS.
 
[snip]
Click to expand...

May be Tom Tom has System File which I have never heard of, and I know
Garmin and others don't have System File. And my understanding that
System
File is the file to Boot and Operate the computer, and I can't image that
the Tom Tom map on SD is Bootable (which requires some System File).
Click to expand...

Trust me, the operating system is on the SD card. Its BIOS is inside the
device. If the operating system were built in to the device, then it would
not be upgradable!

Yes TomTom is GPS.
Click to expand...

I am 101% sure that's possible as I too can copy the System File(s) to
just about any drive/memory card etc. I want (or I can copy the System File
to my Flash Drive, CF card for my digital cameras, SD card for my Garmin GPS
etc.) but I am pretty sure they won't do anything *unless* it's bootable
like CD (yes, even CD/DVD you can copy System File to CD/DVD).

And even if your Tom Tom SD card has System File and it's corrupted I am
pretty sure it won't effect the MAP DATA, and you should be able to use or
install the Map Data to computer etc.. *unless* the Map Data is corrupted
then it's another story.
 
Joel said:
[snip]

May be Tom Tom has System File which I have never heard of, and I know
Garmin and others don't have System File. And my understanding that
System
File is the file to Boot and Operate the computer, and I can't image
that
the Tom Tom map on SD is Bootable (which requires some System File).
Click to expand...

Trust me, the operating system is on the SD card. Its BIOS is inside the
device. If the operating system were built in to the device, then it
would
not be upgradable!

Yes TomTom is GPS.
Click to expand...

I am 101% sure that's possible as I too can copy the System File(s) to
just about any drive/memory card etc. I want (or I can copy the System
File
to my Flash Drive, CF card for my digital cameras, SD card for my Garmin
GPS
etc.) but I am pretty sure they won't do anything *unless* it's bootable
like CD (yes, even CD/DVD you can copy System File to CD/DVD).

And even if your Tom Tom SD card has System File and it's corrupted I am
pretty sure it won't effect the MAP DATA, and you should be able to use or
install the Map Data to computer etc.. *unless* the Map Data is corrupted
then it's another story.
Click to expand...

The problem is all sorted now - the system files were indeed corrupted.
After a week the TomTom support people suggested using an older version of
their Home software, which worked instantly. They still insist that there is
something wrong in my setup here, but as I pointed out to them, I am not a
novice with computer equipment and software configuration and every other
damn thing on my network works perfectly when connecting to the outside
world - even their own software works, but they are having none of it!

Map data (in Maps) folder was safe, just 2 system files were corrupted. I
have since bought a new SD card (2GB to replace 128MB). There is no need to
make the SD card bootable, just format it FAT and install the appropriate
files in the correct folders. Perhaps the device has a basic BIOS and OS.
The system files are perhaps just all the applications.
 
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