PPTP timeout

  • Thread starter Thread starter paulc
  • Start date Start date
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paulc

In the last month or so, our doctors have started to complain that their
PPTP sessions are disconnecting even when their is definite activity over
the pipe. Our clinical analyst was at one office and she noticed that it
disconnected after 3 minutes. I can't anywhere in the RRAS setup where a
connection timeout is configured. Has anybody had this occur to them and,
if so, what did you do to fix it?
It's really got me confused as I've never had this problem. I even set up a
different server and the issue occurred on that one, too.
 
In
paulc said:
In the last month or so, our doctors have started to complain that
their PPTP sessions are disconnecting even when their is definite
activity over the pipe. Our clinical analyst was at one office and
she noticed that it disconnected after 3 minutes. I can't anywhere
in the RRAS setup where a connection timeout is configured. Has
anybody had this occur to them and, if so, what did you do to fix it?
It's really got me confused as I've never had this problem. I even
set up a different server and the issue occurred on that one, too.
Click to expand...

out of interest it's not being disconnected by the disconnect option in
Internet Explorer is it?

IE
Tools
Internet Options
Connections Tab
Settings
Advanced button

may not be but work a quick check
 
Thanks, we checked but there is no setting for that.
We ran some more tests today and the doctor's machine was disconnecting
around 8 - 10 minutes. Sometimes the RAS event log said it was a "user
disconnect" and other times it was "administrator disconnect."
This is very puzzling as we have been using PPTP since 1998 and it has only
been the last 60 days that it has been erratic.
 
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