PPT and Word automatically close with error message

  • Thread starter Thread starter Sandy
  • Start date Start date
S

Sandy

Can you please tell me how to fix this? Every time I use Powerpoint and
almost every time I use Word, they show this error message upon closing:
PPT/Word has experienced an error and needs to close. Thanksfully, I don't
always lose info but what gives? I'm in Windows XP on a PC.
 
Which version of PowerPoint? Have you done a Detect and Repair? Have all the
Service Patches been applied?

--
Michael Koerner
MS MVP - PowerPoint


Can you please tell me how to fix this? Every time I use Powerpoint and
almost every time I use Word, they show this error message upon closing:
PPT/Word has experienced an error and needs to close. Thanksfully, I don't
always lose info but what gives? I'm in Windows XP on a PC.
 
Much obliged. I have Ofice 2007 and regularly check for updates. I'm
downloading the Office patch now, thanks to you. I hope that will help. I
think that's the same as Detect and Repair?
 
If after you have installed the patch, hopefully it will repair whatever is
broken. If not, then click on the Office Button, PowerPoint Options,
Resources, and click on the Diagnose button. That should fix the problem.
You may have to insert your original CD

--
Michael Koerner
MS MVP - PowerPoint


Much obliged. I have Ofice 2007 and regularly check for updates. I'm
downloading the Office patch now, thanks to you. I hope that will help. I
think that's the same as Detect and Repair?
 
Well, Diagnostics ran and found nothing. All my updates are current, too.
Do you have any other ideas? It also happens in Word, although not every
time as it does in PowerPoint. Thanks for your help, Sandy
 
Make sure you have a default printer installed for that particular machine

--
Michael Koerner
MS MVP - PowerPoint


Well, Diagnostics ran and found nothing. All my updates are current, too.
Do you have any other ideas? It also happens in Word, although not every
time as it does in PowerPoint. Thanks for your help, Sandy
 
In addition to a printer driver issue (which Michael mentioned), it could
also be an add-in conflict. If you go to Office Button | PPT Options |
Add-ins, what is listed there?
 
Wow, you're patient! I have several printers installed for different
locations. If the default is not the printer where I am at the moment, I
change it so it is. However, I will check to see if the problem resolves by
changing the default before I open PowerPoint. More to come, Sandy
 
If what Echo prescribed does not work, then I'm all out of suggestions.

--
Michael Koerner
MS MVP - PowerPoint


Wow, you're patient! I have several printers installed for different
locations. If the default is not the printer where I am at the moment, I
change it so it is. However, I will check to see if the problem resolves by
changing the default before I open PowerPoint. More to come, Sandy
 
Man oh man oh Michael! I think the default change worked! I'll try the
Add-in thing, too, and get back to you. THANKS!

Echo S said:
In addition to a printer driver issue (which Michael mentioned), it could
also be an add-in conflict. If you go to Office Button | PPT Options |
Add-ins, what is listed there?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Sandy said:
Well, Diagnostics ran and found nothing. All my updates are current, too.
Do you have any other ideas? It also happens in Word, although not every
time as it does in PowerPoint. Thanks for your help, Sandy
Click to expand...
Click to expand...
 
Contact Manager is active. There are four inactive add-ins....looks like
they are all related to Document Inspectors. No document or disabled
application add-ins. By the way, I do not use Contact Manager so I could
easily disable it.
-Sandy

Echo S said:
In addition to a printer driver issue (which Michael mentioned), it could
also be an add-in conflict. If you go to Office Button | PPT Options |
Add-ins, what is listed there?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Sandy said:
Well, Diagnostics ran and found nothing. All my updates are current, too.
Do you have any other ideas? It also happens in Word, although not every
time as it does in PowerPoint. Thanks for your help, Sandy
Click to expand...
Click to expand...
 
Well, you might try it. I'm not aware of issues with that one, but you never
know.

Did the default printer driver change fix it?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Sandy said:
Contact Manager is active. There are four inactive add-ins....looks like
they are all related to Document Inspectors. No document or disabled
application add-ins. By the way, I do not use Contact Manager so I could
easily disable it.
-Sandy

Echo S said:
In addition to a printer driver issue (which Michael mentioned), it could
also be an add-in conflict. If you go to Office Button | PPT Options |
Add-ins, what is listed there?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Sandy said:
Well, Diagnostics ran and found nothing. All my updates are current,
too.
Do you have any other ideas? It also happens in Word, although not
every
time as it does in PowerPoint. Thanks for your help, Sandy

:

If after you have installed the patch, hopefully it will repair
whatever
is
broken. If not, then click on the Office Button, PowerPoint Options,
Resources, and click on the Diagnose button. That should fix the
problem.
You may have to insert your original CD

--
Michael Koerner
MS MVP - PowerPoint


Much obliged. I have Ofice 2007 and regularly check for updates. I'm
downloading the Office patch now, thanks to you. I hope that will
help.
I
think that's the same as Detect and Repair?

:

Which version of PowerPoint? Have you done a Detect and Repair? Have
all
the
Service Patches been applied?

--
Michael Koerner
MS MVP - PowerPoint


Can you please tell me how to fix this? Every time I use Powerpoint
and
almost every time I use Word, they show this error message upon
closing:
PPT/Word has experienced an error and needs to close. Thanksfully,
I
don't
always lose info but what gives? I'm in Windows XP on a PC.

Thanks, Sandy
Click to expand...
Click to expand...
Click to expand...
 
Thanks for getting back to us with your success. greatly appreciated.

--
Michael Koerner
MS MVP - PowerPoint


Man oh man oh Michael! I think the default change worked! I'll try the
Add-in thing, too, and get back to you. THANKS!

Echo S said:
In addition to a printer driver issue (which Michael mentioned), it could
also be an add-in conflict. If you go to Office Button | PPT Options |
Add-ins, what is listed there?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Sandy said:
Well, Diagnostics ran and found nothing. All my updates are current,
too.
Do you have any other ideas? It also happens in Word, although not
every
time as it does in PowerPoint. Thanks for your help, Sandy
Click to expand...
Click to expand...
 
Yes, it seems to have worked! Thanks for your help and attention!

Echo S said:
Well, you might try it. I'm not aware of issues with that one, but you never
know.

Did the default printer driver change fix it?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Sandy said:
Contact Manager is active. There are four inactive add-ins....looks like
they are all related to Document Inspectors. No document or disabled
application add-ins. By the way, I do not use Contact Manager so I could
easily disable it.
-Sandy

Echo S said:
In addition to a printer driver issue (which Michael mentioned), it could
also be an add-in conflict. If you go to Office Button | PPT Options |
Add-ins, what is listed there?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Well, Diagnostics ran and found nothing. All my updates are current,
too.
Do you have any other ideas? It also happens in Word, although not
every
time as it does in PowerPoint. Thanks for your help, Sandy

:

If after you have installed the patch, hopefully it will repair
whatever
is
broken. If not, then click on the Office Button, PowerPoint Options,
Resources, and click on the Diagnose button. That should fix the
problem.
You may have to insert your original CD

--
Michael Koerner
MS MVP - PowerPoint


Much obliged. I have Ofice 2007 and regularly check for updates. I'm
downloading the Office patch now, thanks to you. I hope that will
help.
I
think that's the same as Detect and Repair?

:

Which version of PowerPoint? Have you done a Detect and Repair? Have
all
the
Service Patches been applied?

--
Michael Koerner
MS MVP - PowerPoint


Can you please tell me how to fix this? Every time I use Powerpoint
and
almost every time I use Word, they show this error message upon
closing:
PPT/Word has experienced an error and needs to close. Thanksfully,
I
don't
always lose info but what gives? I'm in Windows XP on a PC.

Thanks, Sandy
Click to expand...
Click to expand...
Click to expand...
 
Ahhhh. Big thumbs up to Michael for calling that one!

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Sandy said:
Yes, it seems to have worked! Thanks for your help and attention!

Echo S said:
Well, you might try it. I'm not aware of issues with that one, but you
never
know.

Did the default printer driver change fix it?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Sandy said:
Contact Manager is active. There are four inactive add-ins....looks
like
they are all related to Document Inspectors. No document or disabled
application add-ins. By the way, I do not use Contact Manager so I
could
easily disable it.
-Sandy

:

In addition to a printer driver issue (which Michael mentioned), it
could
also be an add-in conflict. If you go to Office Button | PPT Options
|
Add-ins, what is listed there?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Well, Diagnostics ran and found nothing. All my updates are
current,
too.
Do you have any other ideas? It also happens in Word, although not
every
time as it does in PowerPoint. Thanks for your help, Sandy

:

If after you have installed the patch, hopefully it will repair
whatever
is
broken. If not, then click on the Office Button, PowerPoint
Options,
Resources, and click on the Diagnose button. That should fix the
problem.
You may have to insert your original CD

--
Michael Koerner
MS MVP - PowerPoint


Much obliged. I have Ofice 2007 and regularly check for updates.
I'm
downloading the Office patch now, thanks to you. I hope that will
help.
I
think that's the same as Detect and Repair?

:

Which version of PowerPoint? Have you done a Detect and Repair?
Have
all
the
Service Patches been applied?

--
Michael Koerner
MS MVP - PowerPoint


Can you please tell me how to fix this? Every time I use
Powerpoint
and
almost every time I use Word, they show this error message upon
closing:
PPT/Word has experienced an error and needs to close.
Thanksfully,
I
don't
always lose info but what gives? I'm in Windows XP on a PC.

Thanks, Sandy
Click to expand...
Click to expand...
Click to expand...
 
Thanks Echo, It always makes one feel good when you get it right and help
someone.

--
Michael Koerner
MS MVP - PowerPoint


Ahhhh. Big thumbs up to Michael for calling that one!

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Sandy said:
Yes, it seems to have worked! Thanks for your help and attention!

Echo S said:
Well, you might try it. I'm not aware of issues with that one, but you
never
know.

Did the default printer driver change fix it?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Sandy said:
Contact Manager is active. There are four inactive add-ins....looks
like
they are all related to Document Inspectors. No document or disabled
application add-ins. By the way, I do not use Contact Manager so I
could
easily disable it.
-Sandy

:

In addition to a printer driver issue (which Michael mentioned), it
could
also be an add-in conflict. If you go to Office Button | PPT Options
|
Add-ins, what is listed there?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


Well, Diagnostics ran and found nothing. All my updates are
current,
too.
Do you have any other ideas? It also happens in Word, although not
every
time as it does in PowerPoint. Thanks for your help, Sandy

:

If after you have installed the patch, hopefully it will repair
whatever
is
broken. If not, then click on the Office Button, PowerPoint
Options,
Resources, and click on the Diagnose button. That should fix the
problem.
You may have to insert your original CD

--
Michael Koerner
MS MVP - PowerPoint


Much obliged. I have Ofice 2007 and regularly check for updates.
I'm
downloading the Office patch now, thanks to you. I hope that will
help.
I
think that's the same as Detect and Repair?

:

Which version of PowerPoint? Have you done a Detect and Repair?
Have
all
the
Service Patches been applied?

--
Michael Koerner
MS MVP - PowerPoint


Can you please tell me how to fix this? Every time I use
Powerpoint
and
almost every time I use Word, they show this error message upon
closing:
PPT/Word has experienced an error and needs to close.
Thanksfully,
I
don't
always lose info but what gives? I'm in Windows XP on a PC.

Thanks, Sandy
Click to expand...
Click to expand...
Click to expand...
 
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