PowerPoint XP shuts down at print command

  • Thread starter Thread starter Nick
  • Start date Start date
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Nick

I can print on ppt xp as long as I created the file on
xp. If I take a ppt file from Office 97 ppt,
particularly one with Word 97 text, when I go to print on
PowerPoint Xp, PPT shuts down and says, "Do you want to
send an error messge to Microsoft?" I have followed that
error message trail as far as it lets me and have
downloaded all available updates. If I take that same
file to an older PC that has Office 97 on it, it prints.

This problem exists on 2 Dell machines that were
pruchased within the past year. Each has its own version
of XP Professional and Office XP professional that were
ordered pre-installed on the machines.I have searched Microsoft.com and downloaded office Xp
upgrades without solving the problem. Any suggestions?
 
A few suggestions to try:

Make sure you have fast saves turned off, then save the file to a new name
(but with no special save options ... just as a normal PPT file).

Close the original, open the new copy and see if that will print w/o doing
it's little "XP Phone Home?" turn.

If that's no help, try publishing to web page, then close the original, open
the saved web page (yup, back into PowerPoint, strange as it may seem) and
then save that as a new PPT file, then try printing.

--

Steve Rindsberg PPT MVP
PPTLive ( http://www.pptlive.com ) Featured Speaker
PPTools: http://www.pptools.com
PPT FAQ: http://www.pptfaq.com
 
Thanks for the suggestion but neither idea worked. Saving
it as a new file name created the same "send error message
to Microsoft." Trying to publish it to a web page I got
a "corrupt file" message." So, since I had to print it
today, I took it to an older PC in the office that has
Office 97 on it and it printed fine. No corrupt file for
that PC. Ran Norton AV on it - no viruses.

Any other suggestions would be appreciated.

Nick
 
Other than trying a File, Save As (with fast saves off) from 97 or if
available, 2000, I can't think of much else. Ah. Except trying to divide
and conquer ... delete the first half of the slides from a copy of the file
and the second half from another copy. See if they both fail or just one.
If one, then divide that one and so on until you find the slide that's
causing the problem.

Delete and re-create it.
 
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