powerpoint hangs when opening a pps file or by opening the slideshow

  • Thread starter Thread starter bakito
  • Start date Start date
B

bakito

hello everyone,

can u help me?
when i want to open a pps file my powerpoint hangs and can only be
closed by killing the tsk in task-manager.
the same thing happens when i want to start the slideshow(by pressing
f5) of any presentation. the applycation hangs and can not be closed
any more.

i already tried repairing the office installalation, but with no
success.

has someone an idea how i can solve this problem?

thx in advance.
 
[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello,

Did you know that you can automatically send an error report to Microsoft
any time an Office 2003 application is hung or not responding (not just
when a crash occurs)?

To use the Microsoft Office Application Recovery tool feature in Office
2003 to send in an error report whenever PowerPoint is hung or not
responding:

1) Start -> All Programs -> Microsoft Office -> Microsoft Office Tools ->
Microsoft Office Application Recovery
2) Select "Microsoft Office PowerPoint" from list of applications in dialog
3) Click "End Application..." button.
4) Click on "What data does this report contain?
5) Note down the following information:

* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:

6) Click "Close"
7) Click "Send Error Report

If you post the information noted in step 5 above to this newsgroup I might
be able to verify whether or not this is already a known issue.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
 
The same tool should be available in Office XP as well (you may have to run
setup again to make sure that the tool was installed).

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
 
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