Powerpoint freezes - error on mso.dll

  • Thread starter Thread starter Phil
  • Start date Start date
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Phil

Hello all,

I'm working at the helpdesk in Siemens.
I dunno how to solve the problem of an user.

His powerpoint 2002 freezes. On the event viewer I can
check that en error occured on the file called mso.dll.

Here is the error :
Faulting application powerpnt.exe, version 10.0.4205.0,
faulting module mso.dll, version 10.0.4219.0, fault
address 0x00029f88.

Can someone help me please ?

Thx
 
What is the user doing at the time of the error? Have all service packs
been applied? Have you tried running Detect and Repair?
 
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