powerpoint error

  • Thread starter Thread starter travdaddy
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travdaddy

When I try to open a file in Microsoft Powerpoint SP2 on a XP professional
machine I get the following error. "There was an error accessing the disk
containing (thefile.ppt). I found a third party tool that fixed the issue,
but I want to know if there is a microsoft fix for this issue.
 
Travdaddy said:
When I try to open a file in Microsoft Powerpoint SP2 on a XP professional
machine I get the following error. "There was an error accessing the disk
containing (thefile.ppt). I found a third party tool that fixed the issue,
but I want to know if there is a microsoft fix for this issue.
Click to expand...

It sounds like more of a disk hardware/software problem than a PPT issue.

Windows includes a tool for checking disks. You could try this, but if you've
already found a tool that solved the problem, there'd be no more problem for
the MS tool to find. ,-)

In any case, open My Computer, rightclick the disk, choose Properties and on
the Tools tab there's a disk check and a defragmenting tool.
 
Steve Rindsberg said:
It sounds like more of a disk hardware/software problem than a PPT issue.

Windows includes a tool for checking disks. You could try this, but if you've
already found a tool that solved the problem, there'd be no more problem for
the MS tool to find. ,-)

In any case, open My Computer, rightclick the disk, choose Properties and on
the Tools tab there's a disk check and a defragmenting tool.

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================
Click to expand...

When fixing the previous error with a third party tool I got the question:
How come some colleagues can open those files without a problem, but other
can't?

So I responded with: Many things can come into account when a file becomes
corrupt. The user could be on different service pack level when the project
was created. Different security patches can affect how a system behaves. How
the user made the project could affect who can open it. Did he make the
project through a VPN or on the network? What pictures has he added to the
project, or they foreign or are the PowerPoint pictures. For what it’s worth
we used three different systems here, and the one same file was corrupt on
all three machines.

After sending this to them through an email and thinking I was done they
came back with another question that I struggling to find an answer for and
any help on this would be fantastic.

Here is the question: Wouldn’t those factors determine how the file gets
corrupted in the first place and not how some people are able to view a file
that is already corrupt (which is the case now)? Please explain further.

Once again any help would be terrific. Thanks in advanced.
 
When fixing the previous error with a third party tool I got the question:
How come some colleagues can open those files without a problem, but other
can't?

So I responded with: Many things can come into account when a file becomes
corrupt. The user could be on different service pack level when the project
was created. Different security patches can affect how a system behaves. How
the user made the project could affect who can open it. Did he make the
project through a VPN or on the network? What pictures has he added to the
project, or they foreign or are the PowerPoint pictures. For what it’s worth
we used three different systems here, and the one same file was corrupt on
all three machines.

After sending this to them through an email and thinking I was done they
came back with another question that I struggling to find an answer for and
any help on this would be fantastic.

Here is the question: Wouldn’t those factors determine how the file gets
corrupted in the first place and not how some people are able to view a file
that is already corrupt (which is the case now)? Please explain further.

Once again any help would be terrific. Thanks in advanced.
Click to expand...

If the file is corrupted because of a local hardware problem (a hard drive issue,
or problems with the directory on a hard drive), then the problem would remain
local to the PC.

What third party tool did you use to solve the problem? What was the problem?
 
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