powerPoint 2003 not showing add-in

  • Thread starter Thread starter Amanda
  • Start date Start date
A

Amanda

I have security set to low and when I install an add-in it goes through
everything as normal but does not show up in toolbar or customize etc. When
I go to the actual add in using Windows Explorer and double click it I get a
message that it is already running. I am an Administrator on the machine
running XP
 
I have security set to low and when I install an add-in it goes through
everything as normal but does not show up in toolbar or customize etc. When
I go to the actual add in using Windows Explorer and double click it I get a
message that it is already running. I am an Administrator on the machine
running XP
Click to expand...

Choose Help, About from the main menu and click "Disabled Items".
See if your add-in is listed. If so, re-enable it and restart PPT to see if
that helps.

If no joy, let us know more about the add-in. Is it your own or a
commercial/shareware one? If the latter, check with the author.
 
Steve,
Thanks for the reply - but unfortunately there are no items listed in the
disabled box. The add-in is VBPresenter. I have contacted them and they are
trying to find out why I'm having this issue also. It happens on multiple
machines - has not worked on one single machine. I wonder if it would help
if they just sent me another copy of the application?
 
I doubt that getting another copy would help - generally if the installer file is
corrupt, you'll get error messages or it'll refuse to run.

You might check to see if other add-ins work though.
There are free ones you could try.

http://www.pptools.com/starterset/ is one (ours)
Others are available at e.g. http://skp.mvps.org and other sites.

But before trying that, start PPT and press ALT+F11
If that does nothing or gives you an error message, you may not have VBA installed,
which'd disable most add-ins. In that case, re-run setup, choose a customized
install and make sure to add VBA as one of the features.
 
I can run the adobe pro add-in just fine. If there were another add-in that
would work with VBPresenter I would try it.
 
Ok I found something interesting. I successfully installed the desired
add-in on a Vista machine instead of XP. The other difference is that the
Vista machine is not running our firewall. Even though I stopped the agent
in the xp machines I think its possible that is causing the problem but I do
not have the application disk with me now to try to confirm that. Thanks for
your help -
 
Ok I found something interesting. I successfully installed the desired
add-in on a Vista machine instead of XP. The other difference is that the
Vista machine is not running our firewall. Even though I stopped the agent
in the xp machines I think its possible that is causing the problem but I do
not have the application disk with me now to try to confirm that. Thanks for
your help -
Click to expand...

I wonder if the add-in is trying to "phone home" and is being stopped by the firewall.

In any case, let us know what you find out next, ok?
 
Back
Top