PowerPoint 2003 crashes within seconds of opening a file

[Guest]

In the last four days, I have tried to open several PowerPoint 2003 files
that I've been working on recently. Some of them come up with a message
something like "this file caused a serious error last time you opened it." If
I try to open the file, PowerPoint just shuts off (no error message or
anything). If I try to open another file, PowerPoint opens the file, but then
shuts off within a few seconds.

I've uninstalled and re-installed PowerPoint and it still does the same
thing, even when the corrupted file has not been opened since the re-install.

Please help...I'm desperate!

 

[Echo S]

Does this happen with new, blank presentations also?

And the error message...could you give us the exact text? I'm asking because
I've seen stuff about PowerPoint experiencing a serious error (can't give
you the exact error message there because it's not experiencing these
crashes right now, lol) and offering to try to recover the file, but I don't
recall seeing any that pinpoint a specific presentation like that.

 

[Guest]

PowerPoint just shutting down seems to happen with any file (but not
always....sigh). The error message for the specific corrupted file (I assume
it's corrupted) says: "The document 'XXXX.ppt' caused a serious error lthe
last time it was opened. Would you like to continute opening it?" Doesn't
matter if I do or not...ppt just stops.

Does this happen with new, blank presentations also?

And the error message...could you give us the exact text? I'm asking because
I've seen stuff about PowerPoint experiencing a serious error (can't give
you the exact error message there because it's not experiencing these
crashes right now, lol) and offering to try to recover the file, but I don't
recall seeing any that pinpoint a specific presentation like that.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

In the last four days, I have tried to open several PowerPoint 2003 files
that I've been working on recently. Some of them come up with a message
something like "this file caused a serious error last time you opened it."
If
I try to open the file, PowerPoint just shuts off (no error message or
anything). If I try to open another file, PowerPoint opens the file, but
then
shuts off within a few seconds.

I've uninstalled and re-installed PowerPoint and it still does the same
thing, even when the corrupted file has not been opened since the
re-install.

Please help...I'm desperate!

 

[Echo S]

Thank you, that's very helpful.

I think the problem may be an add-in, or even a couple of conflicting
add-ins. Please run the code and/or utility listed at this FAQ
http://www.pptfaq.com/FAQ00655.htm and post the list of what is loaded. We
may be able to pinpoint likely suspects. Once you disable or uninstall
those, PPT will probably be okay again.

Oh, you might also try deleting your *.PCB file. (Do this when PPT is
closed.) This is your PPT toolbar, and PPT will recreate it the next time
you start it. You'll lose any customizations you may have made.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

PowerPoint just shutting down seems to happen with any file (but not
always....sigh). The error message for the specific corrupted file (I
assume
it's corrupted) says: "The document 'XXXX.ppt' caused a serious error lthe
last time it was opened. Would you like to continute opening it?" Doesn't
matter if I do or not...ppt just stops.

Does this happen with new, blank presentations also?

And the error message...could you give us the exact text? I'm asking
because
I've seen stuff about PowerPoint experiencing a serious error (can't give
you the exact error message there because it's not experiencing these
crashes right now, lol) and offering to try to recover the file, but I
don't
recall seeing any that pinpoint a specific presentation like that.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

In the last four days, I have tried to open several PowerPoint 2003
files
that I've been working on recently. Some of them come up with a message
something like "this file caused a serious error last time you opened
it."
If
I try to open the file, PowerPoint just shuts off (no error message or
anything). If I try to open another file, PowerPoint opens the file,
but
then
shuts off within a few seconds.

I've uninstalled and re-installed PowerPoint and it still does the same
thing, even when the corrupted file has not been opened since the
re-install.

Please help...I'm desperate!

 

[Guest]

The add-ins listed are:
Acrobat PDFMaker Office COM Addin
Microsoft PowerPoint Presenter Tools
PointeCast.TPAddin
SnagIt Add-in

Thank you, that's very helpful.

I think the problem may be an add-in, or even a couple of conflicting
add-ins. Please run the code and/or utility listed at this FAQ
http://www.pptfaq.com/FAQ00655.htm and post the list of what is loaded. We
may be able to pinpoint likely suspects. Once you disable or uninstall
those, PPT will probably be okay again.

Oh, you might also try deleting your *.PCB file. (Do this when PPT is
closed.) This is your PPT toolbar, and PPT will recreate it the next time
you start it. You'll lose any customizations you may have made.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

PowerPoint just shutting down seems to happen with any file (but not
always....sigh). The error message for the specific corrupted file (I
assume
it's corrupted) says: "The document 'XXXX.ppt' caused a serious error lthe
last time it was opened. Would you like to continute opening it?" Doesn't
matter if I do or not...ppt just stops.

Does this happen with new, blank presentations also?

And the error message...could you give us the exact text? I'm asking
because
I've seen stuff about PowerPoint experiencing a serious error (can't give
you the exact error message there because it's not experiencing these
crashes right now, lol) and offering to try to recover the file, but I
don't
recall seeing any that pinpoint a specific presentation like that.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


In the last four days, I have tried to open several PowerPoint 2003
files
that I've been working on recently. Some of them come up with a message
something like "this file caused a serious error last time you opened
it."
If
I try to open the file, PowerPoint just shuts off (no error message or
anything). If I try to open another file, PowerPoint opens the file,
but
then
shuts off within a few seconds.

I've uninstalled and re-installed PowerPoint and it still does the same
thing, even when the corrupted file has not been opened since the
re-install.

Please help...I'm desperate!

 

[Echo S]

Mmmm, nothing specific jumps out at me. I think I'd try the toolbar thing
first, and if that doesn't work, I'd uninstall the Acrobat, Point-Cast and
Snag-It add-ins all three. The Microsoft PowerPoint Presenter Tools actually
come with PowerPoint, so they aren't a problem.

If PPT starts up as expected after you uninstall those three, you can
reinstall each of them one at a time to see if you can pinpoint the problem.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

The add-ins listed are:
Acrobat PDFMaker Office COM Addin
Microsoft PowerPoint Presenter Tools
PointeCast.TPAddin
SnagIt Add-in

Thank you, that's very helpful.

I think the problem may be an add-in, or even a couple of conflicting
add-ins. Please run the code and/or utility listed at this FAQ
http://www.pptfaq.com/FAQ00655.htm and post the list of what is loaded.
We
may be able to pinpoint likely suspects. Once you disable or uninstall
those, PPT will probably be okay again.

Oh, you might also try deleting your *.PCB file. (Do this when PPT is
closed.) This is your PPT toolbar, and PPT will recreate it the next time
you start it. You'll lose any customizations you may have made.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

PowerPoint just shutting down seems to happen with any file (but not
always....sigh). The error message for the specific corrupted file (I
assume
it's corrupted) says: "The document 'XXXX.ppt' caused a serious error
lthe
last time it was opened. Would you like to continute opening it?"
Doesn't
matter if I do or not...ppt just stops.

:

Does this happen with new, blank presentations also?

And the error message...could you give us the exact text? I'm asking
because
I've seen stuff about PowerPoint experiencing a serious error (can't
give
you the exact error message there because it's not experiencing these
crashes right now, lol) and offering to try to recover the file, but I
don't
recall seeing any that pinpoint a specific presentation like that.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


In the last four days, I have tried to open several PowerPoint 2003
files
that I've been working on recently. Some of them come up with a
message
something like "this file caused a serious error last time you
opened
it."
If
I try to open the file, PowerPoint just shuts off (no error message
or
anything). If I try to open another file, PowerPoint opens the file,
but
then
shuts off within a few seconds.

I've uninstalled and re-installed PowerPoint and it still does the
same
thing, even when the corrupted file has not been opened since the
re-install.

Please help...I'm desperate!

 

[Guest]

Thanks! PointeCast Publisher seems to have been the problem. Uninstalling it
worked.

Mmmm, nothing specific jumps out at me. I think I'd try the toolbar thing
first, and if that doesn't work, I'd uninstall the Acrobat, Point-Cast and
Snag-It add-ins all three. The Microsoft PowerPoint Presenter Tools actually
come with PowerPoint, so they aren't a problem.

If PPT starts up as expected after you uninstall those three, you can
reinstall each of them one at a time to see if you can pinpoint the problem.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

The add-ins listed are:
Acrobat PDFMaker Office COM Addin
Microsoft PowerPoint Presenter Tools
PointeCast.TPAddin
SnagIt Add-in

Thank you, that's very helpful.

I think the problem may be an add-in, or even a couple of conflicting
add-ins. Please run the code and/or utility listed at this FAQ
http://www.pptfaq.com/FAQ00655.htm and post the list of what is loaded.
We
may be able to pinpoint likely suspects. Once you disable or uninstall
those, PPT will probably be okay again.

Oh, you might also try deleting your *.PCB file. (Do this when PPT is
closed.) This is your PPT toolbar, and PPT will recreate it the next time
you start it. You'll lose any customizations you may have made.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


PowerPoint just shutting down seems to happen with any file (but not
always....sigh). The error message for the specific corrupted file (I
assume
it's corrupted) says: "The document 'XXXX.ppt' caused a serious error
lthe
last time it was opened. Would you like to continute opening it?"
Doesn't
matter if I do or not...ppt just stops.

:

Does this happen with new, blank presentations also?

And the error message...could you give us the exact text? I'm asking
because
I've seen stuff about PowerPoint experiencing a serious error (can't
give
you the exact error message there because it's not experiencing these
crashes right now, lol) and offering to try to recover the file, but I
don't
recall seeing any that pinpoint a specific presentation like that.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


In the last four days, I have tried to open several PowerPoint 2003
files
that I've been working on recently. Some of them come up with a
message
something like "this file caused a serious error last time you
opened
it."
If
I try to open the file, PowerPoint just shuts off (no error message
or
anything). If I try to open another file, PowerPoint opens the file,
but
then
shuts off within a few seconds.

I've uninstalled and re-installed PowerPoint and it still does the
same
thing, even when the corrupted file has not been opened since the
re-install.

Please help...I'm desperate!

 

[Echo S]

Glad to hear you got it resolved!

I'd guess it's actually a conflict as the add-ins load, otherwise we
probably would hear many more complaints about PointeCast specifically --
and we don't.

I don't quite have a handle on the details, but I think it may have
something to do with some DLL being named the same. If you can update SnagIt
or PointeCast, you might want to do that, as that may allow you to run them
at the same time with no conflicts. (I don't mean spend money to upgrade --
I mean just check for updates.)

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Thanks! PointeCast Publisher seems to have been the problem. Uninstalling
it
worked.

Mmmm, nothing specific jumps out at me. I think I'd try the toolbar thing
first, and if that doesn't work, I'd uninstall the Acrobat, Point-Cast
and
Snag-It add-ins all three. The Microsoft PowerPoint Presenter Tools
actually
come with PowerPoint, so they aren't a problem.

If PPT starts up as expected after you uninstall those three, you can
reinstall each of them one at a time to see if you can pinpoint the
problem.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

The add-ins listed are:
Acrobat PDFMaker Office COM Addin
Microsoft PowerPoint Presenter Tools
PointeCast.TPAddin
SnagIt Add-in

:

Thank you, that's very helpful.

I think the problem may be an add-in, or even a couple of conflicting
add-ins. Please run the code and/or utility listed at this FAQ
http://www.pptfaq.com/FAQ00655.htm and post the list of what is
loaded.
We
may be able to pinpoint likely suspects. Once you disable or uninstall
those, PPT will probably be okay again.

Oh, you might also try deleting your *.PCB file. (Do this when PPT is
closed.) This is your PPT toolbar, and PPT will recreate it the next
time
you start it. You'll lose any customizations you may have made.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


PowerPoint just shutting down seems to happen with any file (but not
always....sigh). The error message for the specific corrupted file
(I
assume
it's corrupted) says: "The document 'XXXX.ppt' caused a serious
error
lthe
last time it was opened. Would you like to continute opening it?"
Doesn't
matter if I do or not...ppt just stops.

:

Does this happen with new, blank presentations also?

And the error message...could you give us the exact text? I'm
asking
because
I've seen stuff about PowerPoint experiencing a serious error
(can't
give
you the exact error message there because it's not experiencing
these
crashes right now, lol) and offering to try to recover the file,
but I
don't
recall seeing any that pinpoint a specific presentation like that.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


In the last four days, I have tried to open several PowerPoint
2003
files
that I've been working on recently. Some of them come up with a
message
something like "this file caused a serious error last time you
opened
it."
If
I try to open the file, PowerPoint just shuts off (no error
message
or
anything). If I try to open another file, PowerPoint opens the
file,
but
then
shuts off within a few seconds.

I've uninstalled and re-installed PowerPoint and it still does
the
same
thing, even when the corrupted file has not been opened since the
re-install.

Please help...I'm desperate!