PowerPoint 2002 crashes

  • Thread starter Thread starter Lori
  • Start date Start date
L

Lori

Hello,
A year ago I bought the Students and Teachers edition
of Office xp to replace Office 97 on my laptop running
Windows Me. I kept Access 97 during installation. Word
and Excel have run properly (though Word has been a bit
unstable), but PowerPoint 2002 crashes when I try to start
the program. It has never worked and always gives the
error message 'invalid instruction in module KRNL386.exe
at 0002:00002bde' which sounds to me more of an OS error
than an Office one. I have uninstalled and reinstalled
the program, downloaded all updates from the Microsoft
website, run a full virus scan, and installed an Adobe
Acrobat update to repair a known Office instability. Can
anyone suggest other things I can try?

Thanks,
Lori
 
Shyam,
Yes. It crashed before I added the Acrobat add-in and
under all other known circumstances.

Lori
 
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