Power Management - Stand By Option GONE!

  • Thread starter Thread starter Markus
  • Start date Start date
M

Markus

Greetings:
I've got an interesting problem that I'm looking for some help with.
I've got a user who I just swapped out his laptop.
He was running a Dell Latitude Cpi w/ Win 2000. Shortly after he got that machine, the Stand By Option disappeared. No hardware change or software change occured, it just wasn't there anymore. Power Managment didn't recognize any sort of stand by option at all. I figured at the time that it was a problem with an older laptop not being capable to accomodate the stand by option.
Fast forward a year and a half or so. I get this old laptop back, use Norton Ghost to copy it to my network, then copy it to a newer Latitude C600. This problem doesn't even remotely cross my mind. I send his laptop back to him.
He calls me and says he still doesn't have a stand by option.

I've got a couple questions to whomever might know:
1. What happened to the stand by option in the first place?
2. How can I go about getting this option back?

Thanks for any info you can give me.
Mark
 
Hi Markus,

This behavior can occur when you have a third-party OEM device driver or service
installed on your computer. For more information, see the following Microsoft
Knowledge Base Article:

KB266169 - How to Troubleshoot Problems with Standby Mode, Hibernate Mode, and
Shutting Down Your Computer in Windows 2000
http://support.microsoft.com/?scid=266169

--
Carrie Garth, Microsoft MVP for Windows 2000
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- c x g

: "Markus" <[email protected]>
: Wrote in message : Greetings:
: I've got an interesting problem that I'm looking for some help with.
: I've got a user who I just swapped out his laptop.
: He was running a Dell Latitude Cpi w/ Win 2000. Shortly after he got that machine,
: the Stand By Option disappeared. No hardware change or software change occured, it
: just wasn't there anymore. Power Managment didn't recognize any sort of stand by
: option at all. I figured at the time that it was a problem with an older laptop not
: being capable to accomodate the stand by option.
: Fast forward a year and a half or so. I get this old laptop back, use Norton Ghost
: to copy it to my network, then copy it to a newer Latitude C600. This problem
: doesn't even remotely cross my mind. I send his laptop back to him.
: He calls me and says he still doesn't have a stand by option.
:
: I've got a couple questions to whomever might know:
: 1. What happened to the stand by option in the first place?
: 2. How can I go about getting this option back?
 
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