Pop up windows

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Guest

I am having a problem with a particular website that uses pop up windows to
supply users with certain additional information. Previously these windows
have opened ok for me but suddenly they are not. I have run the website's
diagnostic test and the result comes back that the problem is being caused by
my not having Adobe Acrobat Reader installed. However, I do have it installed
- in fact I have uninstalled it and then reinstalled it but nothing has
changed.

Does anyone out there have any ideas what the problem could be? I will be
grateful for any help.
 
swanny said:
I am having a problem with a particular website that uses pop up windows to
supply users with certain additional information. Previously these windows
have opened ok for me but suddenly they are not. I have run the website's
diagnostic test and the result comes back that the problem is being caused by
my not having Adobe Acrobat Reader installed. However, I do have it installed
- in fact I have uninstalled it and then reinstalled it but nothing has
changed.

Does anyone out there have any ideas what the problem could be? I will be
grateful for any help.
Click to expand...

The website address, Swanny?

Silj

--
siljaline

MS - MVP Windows (IE/OE) & Security, AH-VSOP
_________________________________________
Security Tools Updates
http://aumha.net/viewforum.php?f=31

Reply to group, as return address
is invalid that we may all benefit.
 
I tried your suggestion Silj, but it made no difference. In particular, it
did not provide me with the log in facility that I need to access the pages
that feature their legitimate pop ups. For example, if you want to look at
the form of a particular horse or access betting odds on a race these are
provided in pop up windows that are apparently in pdf format.

Regards,
 
swanny said:
I tried your suggestion Silj, but it made no difference. In particular, it
did not provide me with the log in facility that I need to access the pages
that feature their legitimate pop ups. For example, if you want to look at
the form of a particular horse or access betting odds on a race these are
provided in pop up windows that are apparently in pdf format.
Click to expand...

Sorry to hear of your continued problems with the site, Swanny.
Try the below link for troubleshooting, best I can do for you.
Ensure all cookies and pop-ups allowed.
<http://www.racingpost.co.uk/shared/rp_ru_ok.sd>

Regards - good luck.

Silj

--
siljaline

MS - MVP Windows (IE/OE) & Security, AH-VSOP
_________________________________________
Security Tools Updates
http://aumha.net/viewforum.php?f=31

Reply to group, as return address
is invalid that we may all benefit.
 
Thanks Silj, I had already tried the troubleshooting page without success but
I will keep plugging away.

Regards
 
swanny said:
Thanks Silj, I had already tried the troubleshooting page without success but
I will keep plugging away.
Click to expand...

Your most welcome - again, sorry that I couldn't be of further assistance in
this case!

Best of luck.

Regards,
Silj

--
siljaline

MS - MVP Windows (IE/OE) & Security, AH-VSOP
_________________________________________
Security Tools Updates
http://aumha.net/viewforum.php?f=31

Reply to group, as return address
is invalid that we may all benefit.
 
Something has just occurred to me. For some reason that I can't remember, I
was on the Manage Add-ons screen (Internet Explorer/Tools) earlier and
noticed that although Adobe Acrobat is listed under "Add-ons that have been
used by IE" it does not show under "Add-ons currently loaded in IE". Since
the Racing Post website Troubleshooter says that not having this software is
my problem (even though I do have it and have now reinstalled it twice), do
you think this could be something to do with my problem. If so, any idea how
I can add the add-on to the appropriate list?

Regards--
swanny
 
swanny said:
Something has just occurred to me. For some reason that I can't remember, I
was on the Manage Add-ons screen (Internet Explorer/Tools) earlier and
noticed that although Adobe Acrobat is listed under "Add-ons that have been
used by IE" it does not show under "Add-ons currently loaded in IE". Since
the Racing Post website Troubleshooter says that not having this software is
my problem (even though I do have it and have now reinstalled it twice), do
you think this could be something to do with my problem. If so, any idea how
I can add the add-on to the appropriate list?
Click to expand...

Swanny -
Running XP SP2?
'How to manage Internet Explorer add-ons in Windows XP Service Pack 2'
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

Hope this helps.

Silj

--
siljaline

MS - MVP Windows (IE/OE) & Security, AH-VSOP
_________________________________________
Security Tools Updates
http://aumha.net/viewforum.php?f=31

Reply to group, as return address
is invalid that we may all benefit.
 
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