Robin said:
I am running XP with Internet Explorer 7 and connected to the internet via
AOL and I have AOL Anti Spyware software. I have run all the scans in the
book and no problems found. I have ensure all my IE settings are correct
but I keep getting pop ups from 3rd parties such as poker.com, betfair.com
and other ADs. I cannot seem to get rid of them despite everything. What
can I do next?
The AOL security software is cr*p. Your computer is infested. Since you
didn't say what "all the scans in the book" are, I can't comment on what
you did. I will say that if you are using AOL stuff it is unlikely that you
were thorough in your malware scanning/removal.
Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware
When all else fails, get guided help. Choose one of the specialty forums
listed at the first link above. Register and read its posting FAQ. You will
generally be asked to:
1. Download and execute HiJack This! (HJT) -
http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe
2. Disable Notepad's word wrap - In Notepad.exe; Format --> uncheck; "Word
wrap"
3. Download/run Deckard's System Scanner -
http://www.techsupportforum.com/sectools/Deckard/dss.exe
4. Save the scan results (Main.txt and Extra.txt)
5. And then post the contents of Main.txt and Extra.txt in your post at the
forum you chose. DO NOT POST LOGS IN THE MS NEWSGROUPS.
Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.
Malke
