Please help us MS

  • Thread starter Thread starter Gary B
  • Start date Start date
G

Gary B

I notice that lots of people ask for answers within this
newsgroup. They are asking the questions of Microsoft,
why then don't you have some answers? It leaves customers
feeling they have to rely on other customers sooner than
yourselves for support. Your massive customer base
deserve better!
 
This is typical of beta products which you are currently running. Expect
this to change by the final version.
 
it's on beta, what you expect. beta means its unfinished,
there's bug involved and risk when using beta
 
Gary;
These newsgroups, like most others within Microsoft, are intended as peer to
peer.
That means answers will usually come from users such as you and me and only
occasionally directly from Microsoft.
What you see is exactly as it is designed.

Also this is a Beta which generally means it is unsupported by the
manufacturer.
 
-----Original Message-----
I notice that lots of people ask for answers within this
newsgroup. They are asking the questions of Microsoft,
why then don't you have some answers? It leaves customers
feeling they have to rely on other customers sooner than
yourselves for support. Your massive customer base
deserve better!
.
Click to expand...

Yeah .... it may be beta, BUT, wouldn't you think MS
would be interested in dialog with beta users to
determine potential bugs BEFORE release instead of after
release ??? ..... If not, what is the purpose of beta ??
Just releasing steam,
Jerry
 
Jerry formulated the question :
Yeah .... it may be beta, BUT, wouldn't you think MS
would be interested in dialog with beta users to
determine potential bugs BEFORE release instead of after
release ??? ..... If not, what is the purpose of beta ??
Just releasing steam,
Jerry
Click to expand...

Well, just now within this group we have 18142 "steam" messages
and MS catch/lurking all bugs from this.

What a mess if all of these users send in Beta reports to MS personal.
;)

Do you have any specific problem with MSAS and spyware ?
 
-----Original Message-----
Jerry formulated the question :

Well, just now within this group we have 18142 "steam" messages
and MS catch/lurking all bugs from this.

What a mess if all of these users send in Beta reports to MS personal.
;)

Do you have any specific problem with MSAS and spyware ?

--
plun

--
This is an automatic signature of MesNews.
Site : http://www.mesnews.net

.
Click to expand...

Hi plun,
thx for your response.. my specific problem with MSAS is
that we have been using MSAS Beta 1 for 4 months ... love
it!! ...works great!!....last week it started slowing
down my machine, hanging and making it erratic. After
watching Windows Task Manager (WTM), it shows a spike to
100% cpu usage every 12 seconds (very consistent) .... it
lasts about 3 seconds. Background for this computer is
about 3-4% cpu usage. While spiking,WTM shows two
programs causing this usage; gcasDtServ.exe and
gcasServ.exe. .... both are MSAS programs. Shut down
MSAS and problems goes away...restart MSAS and problem is
back.
Have uninstalled complete program, Downloaded new program
from Microsoft and re-installed. Works fine for a few
hours and then starts the same problem again.

Running: cable modem, linksys router as firewall, zone
alarm, windows firewall disabled, norton systemworks 2005
premium, spybot, spywareblaster, microsoft anti-spyware
beta 1. All up to date and showing no problems or bugs.

Dell Deminsion 4600
Windows xp home v:5.01.2600 w/ SP1 all updates except SP2
Pentium 4 @ 2.40GHz
1 gb memory and 80 gb hard drive

p.s. ... attaching diagnostics below.

Thx for any suggestions,
Jerry

Microsoft AntiSpyware version 1.0.509
Windows OS: XP
Windows OS Version Info: 148
Windows OS Major Version: 5
Windows OS Minor Version: 1
Windows OS Build: 2600
Current Path: C:\Program Files\Microsoft AntiSpyware
Install Path: C:\Program Files\Microsoft AntiSpyware\
Session.RunMode: 5
Session.TimeBombDaysRemaining: 71
Session.TimeBombExpirationDate: 7/31/2005
Real-time protection running: True
Real-time protection enabled: True
Security Agents Application Enabled: True
Security Agents Internet Enabled: True
Security Agents System Enabled: True
Security Agents Checkpoints: 59
Definitions Update Date: 5/20/2005 8:50:23 PM
AutoUpdater Enabled: 1
AutoUpdater AutoApply Enabled: 1
Definitions Increment Version: 70/72
Definitions ThreatAuditThreatData: 1362470
Definitions ThreatAuditScanData: 2443918
Definitions DeterminationData: 406490
Software Update Check Date: 5/20/2005 8:50:34 PM
AutoUpdater Software Enabled: 1
TotalThreatsDetected: 120
TotalScansRun: 106
LastScanDate: 5/21/2005 7:00:24 AM
Is US Locale: True
Locale Language: English (United States):English (0409)
Locale Country: United States:United States (1)
Processor Identifier: x86 Family 15 Model 2 Stepping 9
Processor Name: Intel(R) Pentium(R) 4 CPU 2.40GHz
IE Version: 6.0.2800.1106
msvbvm60.dll: 6.0.97.82
vbscript.dll: 5.6.0.7426
gcUnCompress.dll: 1.1.0.0
gcmd5query.dll: 1.0.0.1
openports.dll:
SDelete.dll:
gcASSoapLib.dll: 1.0.0.509
gcPorttoProcess.dll:
gcTCPObjLib.dll: 1.0.0.509
gcasDtServ.exe: 1.0.0.509
gcAntiSpywareLibrary.dll: 1.0.0.509
gcIPtoHostQueue.exe: 1.0.0.509
gcasServ.exe: 1.0.0.509
gcasServAlert.exe: 1.0.0.509
gcasServHook.dll:
gcASHashLibrary.dll:
gcASThreatAudit.dll: 1.0.0.509
gcASCleaner.exe: 1.0.0.509
GIANTAntiSpywareUpdater.exe: 1.0.0.509
gcASPrivacyLib.dll: 1.0.0.509
gcASShredCtxShell.dll:
gcasSWUpdater.exe: 1.0.0.509
gcSoftwareUpdateLib.dll: 1.0.0.509
GIANTSpywareScan.exe:
gcasDtServ Status: Loaded
gcasDtServ IsAuthorized: True
gcAntiSpywareLibrary Status: Loaded
gcAntiSpywareLibrary IsAuthorized: True
gcASThreatAudit Status: Loaded
gcASThreatAudit IsAuthorized: True
Now: 5/21/2005 1:20:20 PM
 
Yes, performance is a drag in this beta 1 release of MSAS, expect to see
this change in beta 2 and the MSAS Team does read the newsgroups.

Give this a try, somebody said it fixed the CPU Usage spikes, worth a try:
Update VB v6 service Patch 6 (or something similar!)

using the following link...


http://www.microsoft.com/downloads/details.aspx?
familyid=7B9BA261-7A9C-43E7-9117-
F673077FFB3C&displaylang=en
 
Jerry said:
Hi plun,
thx for your response.. my specific problem with MSAS is
that we have been using MSAS Beta 1 for 4 months ... love
it!! ...works great!!....last week it started slowing
down my machine, hanging and making it erratic. After
watching Windows Task Manager (WTM), it shows a spike to
100% cpu usage every 12 seconds (very consistent) .... it
lasts about 3 seconds. Background for this computer is
about 3-4% cpu usage. While spiking,WTM shows two
programs causing this usage; gcasDtServ.exe and
gcasServ.exe. .... both are MSAS programs. Shut down
MSAS and problems goes away...restart MSAS and problem is
back.
Have uninstalled complete program, Downloaded new program
from Microsoft and re-installed. Works fine for a few
hours and then starts the same problem again.
Click to expand...

I haven't been responding to your messages 'cause I don't have any specific
knowledge that relates to the symptoms.

It occurs to me to wonder whether you've checked on the size of the
errors.log file, typically found in c:\program files\microsoft antispyware?

This is the nature of peer support--you'll get an answer if somebody else
has experience with your issue and knows a fix. Microsoft is definitely
interested in the issues that are seen here. They monitor these groups, and
feedback here does influence work on the product. However, you won't
usually see much direct Microsoft involvement in this or any other public
newsgroup.
 
Back
Top