please help - uninstall and reinstall Outlook XP (2002)

  • Thread starter Thread starter Art
  • Start date Start date
A

Art

'Afternoon all,
I have to go in to the boss' WinXP laptop and uninstall
and then REinstall Outlook 2002. I know that I take it
out in the add/remove programs section, but when I
reinstall from the disk I wonder if the installer will let
me put JUST Outlook back on.
I recall I did this once before with the Win98 Version
of Office and I could UNinstall an individual Office
program just fine, but when it came to REinstalling that
particular piece (Word, I believe), though the options
existed for putting JUST that part on (checkboxes and
such), the bloody disk went ahead and reinstalled the
ENTIRE suite (Oh, it went through the motions of
reinstalling only Word, but before I could stop the thing,
it went ahead and overwrote all the other Office products,
DESPITE the fact that it swore up and down (via those
handy pop-up status progress windows) that it was only
going to reinstall Word). Fortunately, I had all the
appropriate data backed up so that wheere I now had blank
folders for Access and Excell (where once there was
valuable data), I could merely reinstall that stuff from
the server, but what a pain!
When I do it now, I want to be sure that I'm taking off
Outlook (no problem there) and ONLY reinstalling Outlook,
leaving the rest of the Office suite (and it's data
directories) intact.
Is the Win98 "annoyance" fixed in the XP version and can
I just go ahead and start, or is there something else I
need to know first?
Any help is greatly appreciated.
Thanks in advance,
~Art...
PS by the way, I'm taking Outlook off because his box is
having trouble communicating with AOL accounts and I'm
wondering if something in Outlook was corrupted. His box
CAN get to those accounts via Outlook Express and none of
the rest of us on the network have this problem, so I'm
assuming it's just his copy Outlook itself or his .PST.
Any thoughts?
 
The problem is with AOL. Outlook won't work with AOL.

--
Nikki Peterson [MVP - Outlook]

'Afternoon all,
I have to go in to the boss' WinXP laptop and uninstall
and then REinstall Outlook 2002. I know that I take it
out in the add/remove programs section, but when I
reinstall from the disk I wonder if the installer will let
me put JUST Outlook back on.
I recall I did this once before with the Win98 Version
of Office and I could UNinstall an individual Office
program just fine, but when it came to REinstalling that
particular piece (Word, I believe), though the options
existed for putting JUST that part on (checkboxes and
such), the bloody disk went ahead and reinstalled the
ENTIRE suite (Oh, it went through the motions of
reinstalling only Word, but before I could stop the thing,
it went ahead and overwrote all the other Office products,
DESPITE the fact that it swore up and down (via those
handy pop-up status progress windows) that it was only
going to reinstall Word). Fortunately, I had all the
appropriate data backed up so that wheere I now had blank
folders for Access and Excell (where once there was
valuable data), I could merely reinstall that stuff from
the server, but what a pain!
When I do it now, I want to be sure that I'm taking off
Outlook (no problem there) and ONLY reinstalling Outlook,
leaving the rest of the Office suite (and it's data
directories) intact.
Is the Win98 "annoyance" fixed in the XP version and can
I just go ahead and start, or is there something else I
need to know first?
Any help is greatly appreciated.
Thanks in advance,
~Art...
PS by the way, I'm taking Outlook off because his box is
having trouble communicating with AOL accounts and I'm
wondering if something in Outlook was corrupted. His box
CAN get to those accounts via Outlook Express and none of
the rest of us on the network have this problem, so I'm
assuming it's just his copy Outlook itself or his .PST.
Any thoughts?
 
The Problem with Outlook and AOL is that he is unable
to Email to people with @AOL.com email addy's or is
something else? And yes you can just Uninstall Outlook
and reinstall only it back on, however you can also runa
Detect and Repair.
 
Hello and thanks for the reply.
Yes, the problem is that he cannot send to AOL accounts,
though he CAN receive from them. Our office is not using
AOL as our provider, and his problem only started
recently. There are no major upgrades, new software or
patches that I installed which would suddenly kill his
ability to send to AOL users, and the rest of our network
can send to these accounts no problem.
We DID try a Detect & Repair to no avail. I created a
new .pst for him, no good. I unstalled the ENTIRE Office
suite (I saw no way to just get rid of Outlook itself, as
with the 98 Version I mentioned below, so just killed the
whole Suite and reinstalled from scratch).
An interesting thing, though. Despite the fact that we
reinstalled the Suite from scratch, many of his Office
settings remained from before. I'm assuming that there's
a Registry file that doesn't uninstall even when you wipe
the entire Suite. I Would be curious as to what this is
and where.
As to the Uninstall, PLEASE let me know where you have
the option to take out a single element of the Suite and
then later Reinstall JUST that element. The Add/Remove
section is worthless for when you press Remove/Change, you
are given the option of what to REinstall (the little
boxes with the + signs), but no way to UNinstall
anything. The other big option, UNinstall, only lets you
remove the Suite as a whole and not pieces (to be fair,
though, I DID install the Suite in its entirety, and
perhaps an individual UNinstall is not possible if you've
done this).
Well, thanks for listening, and any help would be
greatly appreciated.
~Art...



The Problem with Outlook and AOL is that he is unable
to Email to people with @AOL.com email addy's or is
something else? And yes you can just Uninstall Outlook
and reinstall only it back on, however you can also runa
Detect and Repair.


uninstall and then REinstall Outlook 2002. I know that I
take it out in the add/remove programs section, but when I
let me put JUST Outlook back on.
thing, it went ahead and overwrote all the other Office
products, DESPITE the fact that it swore up and down (via
Click to expand...
those handy pop-up status progress windows) that it was
only going to reinstall Word). Fortunately, I had all theoff Outlook (no problem there) and ONLY reinstalling
Outlook, leaving the rest of the Office suite (and it's
data directories) intact.
can I just go ahead and start, or is there something else I need to know first?
is having trouble communicating with AOL accounts and I'm
Click to expand...
box CAN get to those accounts via Outlook Express and none
of the rest of us on the network have this problem, so I'm
 
Whoops, I should have been more specific.
We are not using AOL as our provider, and the rest of the
network can send to and receive from AOL accounts no
problem.
He was able to GET AOL mail as of three weeks ago and
then it just stopped. No new software went on the box and
only standard Microsoft and Norton patches have been
installed on it since that time.
I ran a Detect and Repair, no good.
I created him a new, blank .PST file, no good.
I'm wondering if there's a Registry setting somewhere
(well, I guess it would be in the Registry, huh?) that
keeps old Office settings and one of these is somehow set
to ignore AOL incomming.
Neither we nor our Provider are on ANY blacklists, and
certainly not on AOL's (I spoke with someone directly).
Finally, WHERE is the option to just UNinstall a single
piece of the Office Suite? And then, where is the option
to REinstall just that piece? The Add/Remove option is
worthless as it brings you to a Remove/Change option, that
initially made me very happy, only to let me down when NO
aspect of Removal existed at all. All I was allowed to do
was check off little "+" boxes of what I wanted to
REinstall, and since I hadn't actually deleted anything
yet, you can imagine my frustration.
Anyway, thanks for listening and any help would
certainly be appreciated.
~Art...


The problem is with AOL. Outlook won't work with AOL.
Nikki Peterson [MVP - Outlook]



'Afternoon all,
I have to go in to the boss' WinXP laptop and uninstall
and then REinstall Outlook 2002. I know that I take it
out in the add/remove programs section, but when I
reinstall from the disk I wonder if the installer will let
me put JUST Outlook back on.
I recall I did this once before with the Win98 Version
of Office and I could UNinstall an individual Office
program just fine, but when it came to REinstalling that
particular piece (Word, I believe), though the options
existed for putting JUST that part on (checkboxes and
such), the bloody disk went ahead and reinstalled the
ENTIRE suite (Oh, it went through the motions of
reinstalling only Word, but before I could stop the thing,
it went ahead and overwrote all the other Office products,
DESPITE the fact that it swore up and down (via those
handy pop-up status progress windows) that it was only
going to reinstall Word). Fortunately, I had all the
appropriate data backed up so that wheere I now had blank
folders for Access and Excell (where once there was
valuable data), I could merely reinstall that stuff from
the server, but what a pain!
When I do it now, I want to be sure that I'm taking off
Outlook (no problem there) and ONLY reinstalling Outlook,
leaving the rest of the Office suite (and it's data
directories) intact.
Is the Win98 "annoyance" fixed in the XP version and can
I just go ahead and start, or is there something else I
need to know first?
Any help is greatly appreciated.
Thanks in advance,
~Art...
PS by the way, I'm taking Outlook off because his box is
having trouble communicating with AOL accounts and I'm
wondering if something in Outlook was corrupted. His box
CAN get to those accounts via Outlook Express and none of
the rest of us on the network have this problem, so I'm
assuming it's just his copy Outlook itself or his .PST.
Any thoughts?

.
Click to expand...
 
the only thing that would control his ability to receive AOL mail is
rules... there is nothing else in Outlook that allows you to say "don't
accept mail from this party".

to remove one item, you go into add/remove, choose the option to change or
customize then uncheck the item you want removed in the wizard.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours


http://www.poremsky.com - http://www.cdolive.com
Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30


Art said:
Whoops, I should have been more specific.
We are not using AOL as our provider, and the rest of the
network can send to and receive from AOL accounts no
problem.
He was able to GET AOL mail as of three weeks ago and
then it just stopped. No new software went on the box and
only standard Microsoft and Norton patches have been
installed on it since that time.
I ran a Detect and Repair, no good.
I created him a new, blank .PST file, no good.
I'm wondering if there's a Registry setting somewhere
(well, I guess it would be in the Registry, huh?) that
keeps old Office settings and one of these is somehow set
to ignore AOL incomming.
Neither we nor our Provider are on ANY blacklists, and
certainly not on AOL's (I spoke with someone directly).
Finally, WHERE is the option to just UNinstall a single
piece of the Office Suite? And then, where is the option
to REinstall just that piece? The Add/Remove option is
worthless as it brings you to a Remove/Change option, that
initially made me very happy, only to let me down when NO
aspect of Removal existed at all. All I was allowed to do
was check off little "+" boxes of what I wanted to
REinstall, and since I hadn't actually deleted anything
yet, you can imagine my frustration.
Anyway, thanks for listening and any help would
certainly be appreciated.
~Art...


The problem is with AOL. Outlook won't work with AOL.
Nikki Peterson [MVP - Outlook]



'Afternoon all,
I have to go in to the boss' WinXP laptop and uninstall
and then REinstall Outlook 2002. I know that I take it
out in the add/remove programs section, but when I
reinstall from the disk I wonder if the installer will let
me put JUST Outlook back on.
I recall I did this once before with the Win98 Version
of Office and I could UNinstall an individual Office
program just fine, but when it came to REinstalling that
particular piece (Word, I believe), though the options
existed for putting JUST that part on (checkboxes and
such), the bloody disk went ahead and reinstalled the
ENTIRE suite (Oh, it went through the motions of
reinstalling only Word, but before I could stop the thing,
it went ahead and overwrote all the other Office products,
DESPITE the fact that it swore up and down (via those
handy pop-up status progress windows) that it was only
going to reinstall Word). Fortunately, I had all the
appropriate data backed up so that wheere I now had blank
folders for Access and Excell (where once there was
valuable data), I could merely reinstall that stuff from
the server, but what a pain!
When I do it now, I want to be sure that I'm taking off
Outlook (no problem there) and ONLY reinstalling Outlook,
leaving the rest of the Office suite (and it's data
directories) intact.
Is the Win98 "annoyance" fixed in the XP version and can
I just go ahead and start, or is there something else I
need to know first?
Any help is greatly appreciated.
Thanks in advance,
~Art...
PS by the way, I'm taking Outlook off because his box is
having trouble communicating with AOL accounts and I'm
wondering if something in Outlook was corrupted. His box
CAN get to those accounts via Outlook Express and none of
the rest of us on the network have this problem, so I'm
assuming it's just his copy Outlook itself or his .PST.
Any thoughts?

.
Click to expand...
Click to expand...
 
uninstall/reinstall rarely does any good - I'm not sure why people continue
to think it's the first step in troubleshooting. Detect and repair does the
same thing. When you get to the change dialog, uncheck items to uninstall.
profile settings are at HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles. other settings are
in files in subfolders of my documents and settings.

but his problem isn't likely to be something in outlook. what errors does he
get, if any? does he have the right address for the aol user?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours


http://www.poremsky.com - http://www.cdolive.com
Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30
 
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