Please Help Me..uninstall pcillin

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Guest

I have a used dell that was used two months by another person.
I want to uninstall Trend micro Pcillin and I cant because I do not
have the password they are asking for. I do not know who owned it
I bought the PC on ebay and they bought it from someone else. How
can I get past that password to uninstall it. It is interferring with my
other programs. I wrote to trend micro 3 times with no reply.
thanks for any help you can give me..Ria
 
Ria said:
I have a used dell that was used two months by another person.
I want to uninstall Trend micro Pcillin and I cant because I do not
have the password they are asking for. I do not know who owned it
I bought the PC on ebay and they bought it from someone else. How
can I get past that password to uninstall it. It is interferring with
my other programs. I wrote to trend micro 3 times with no reply.
thanks for any help you can give me..Ria
Click to expand...

Since you have a used computer, the *first* thing you should do is flatten &
reinstall it from scratch. You never know what might be lurking on there. I
wouldn't dream of using it as is.

http://www.michaelstevenstech.com/cleanxpinstall.html

Then when you're done, install the antivirus software you wish to use.
 
Lanwench said:
Since you have a used computer, the *first* thing you should do is flatten &
reinstall it from scratch. You never know what might be lurking on there. I
wouldn't dream of using it as is.

http://www.michaelstevenstech.com/cleanxpinstall.html

Then when you're done, install the antivirus software you wish to use.


Thank you so very much for your quick response. So if I do as
Click to expand...
you say will I lose anything of mine? like in C drive...or software
programs? and also...by doing what you say will it actually remove
virus programs too? because I bought one online and do not have
a Disk for it....thanks for all your help..it is so appreciated..Ria
 
Ria said:
you say will I lose anything of mine? like in C drive...or software
programs? and also...by doing what you say will it actually remove
virus programs too? because I bought one online and do not have
a Disk for it....thanks for all your help..it is so appreciated..Ria
Click to expand...

You will need to back up all your data, and reinstall your software. You
ought to pick up a USB hard drive and do regular backups of your data
anyway, so that's kind of a 'no-brainer'. You might consider something like
Acronis (True Image 9.1 Home) for this purpose...it makes it really easy to
recover your system as well as your data, if (when) something goes wrong).
But you don't have to - you can just copy the data folders to the disk,
even.

Did you get a license for XP with this computer....is there an XP sticker on
the side of the computer? If so, you can use XP on it. Dell may get you a
replacement CD if you call them. IT shouldn't cost much. And you definitely
want to have a CD for your operating system, no matter what.
If you don't have a license to run the version of Windows installed on the
computer, you will need to buy it.

If you don't have licenses for the other software on the workstation, you
can't legally use it anyway, and you would need to buy it. If the computer
came with Office pre-installed, the buyer would have received a CD and the
case would have the license on it. Without that, you can't use Office.

Unfortunately, there's really nothing else I can advise - I would never
dream of using a "pre-owned" computer without completely reinstalling
everything from scratch. When you buy a used computer, you need to make sure
you find out about the software/OS licenses first, unless you already have
your own legal copies and plan to use them.
 
Lanwench said:
You will need to back up all your data, and reinstall your software. You
ought to pick up a USB hard drive and do regular backups of your data
anyway, so that's kind of a 'no-brainer'. You might consider something like
Acronis (True Image 9.1 Home) for this purpose...it makes it really easy to
recover your system as well as your data, if (when) something goes wrong).
But you don't have to - you can just copy the data folders to the disk,
even.

Did you get a license for XP with this computer....is there an XP sticker on
the side of the computer? If so, you can use XP on it. Dell may get you a
replacement CD if you call them. IT shouldn't cost much. And you definitely
want to have a CD for your operating system, no matter what.
If you don't have a license to run the version of Windows installed on the
computer, you will need to buy it.

If you don't have licenses for the other software on the workstation, you
can't legally use it anyway, and you would need to buy it. If the computer
came with Office pre-installed, the buyer would have received a CD and the
case would have the license on it. Without that, you can't use Office.

Unfortunately, there's really nothing else I can advise - I would never
dream of using a "pre-owned" computer without completely reinstalling
everything from scratch. When you buy a used computer, you need to make sure
you find out about the software/OS licenses first, unless you already have
your own legal copies and plan to use them.


Ok I truly understand...since I am a writer I see there are many copywrite issues here...you have helped me tremendously...I do thank you and will do what you suggested....I have only had this for a week so I didnt think to flatten it as you say..now if I can only find my way to rating you LOL..I am not used to this forum and have not been here before but I am sure I will return...I hope I can find how to rate you as you deserve a 10 in a 1 to 10....thanks much..Ria
Click to expand...
 
<blush> Aww, don't worry about it. I'm glad I was able to help you. I
continually get a lot of help from others in the groups too; they're a very
useful resource. This is actually a newsgroup, not a forum - you're
accessing it through the web interface, which makes it *look* like a forum.
However, that isn't really the best way to use these groups and you might
consider switching to a news client for better results.

The following is cribbed shamelessly from a post by MVP Malke Routh:

--------------------
Here's information on Usenet and using a newsreader:

http://www.elephantboycomputers.com/page3.html#12-09-02 - a brief
explanation of newsgroups
http://michaelstevenstech.com/outlo...ssnewreader.htm
http://rickrogers.org/setupoe.htm
http://support.microsoft.com/defaul...wto/default.asp
- Set Up Newsreader

http://www.dts-l.org/goodpost.htm

http://aumha.org/nntp.htm - list of MS newsgroups
microsoft.public.test.here - MS group to test if your newsreader is
working properly
http://www.mailmsg.com/SPAM_munging.htm - how to munge email address
http://www.blakjak.demon.co.uk/mul_crss.htm - multiposting vs.
crossposting

Some newsreaders for Windows
http://www.forteinc.com/agent/index.php - for Forte
http://www.mozilla.org (Thunderbird does newsgroups)
http://gravity.tbates.org/
 
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