PLEASE help me get my internet back!

  • Thread starter Thread starter colleen
  • Start date Start date
C

colleen

I keep loosing my (DSL) internet connection while browsing
with Internet Explorer. I tried the winsockxpfix and that
did not correct the problem. I can still send/receive
mail with outlook express and another computer works fine
on the DSL line, so there is something messed up with my
computer. I have un-installed the anti-spyware software
but the winsockxpfix.exe doesn't solve my problem like it
seemed to for eveyrone else. I'm so frustrated!! Anyone?
 
Have you rebooted your computer? Also, try resetting your
Internet Explorers default settings.
1. On the Tools menu, click Internet
Options.
2. Click the Programs tab.
3. Click the Reset Web Settings button.
 
Hi Colleen,

Use the method below which fits your OS version. If you are on XP SP2, use
the second method:

1) (winsock reset for 2k, xp pre sp2, and 2003 pre sp1)

http://support.microsoft.com/default.aspx?scid=kb;en-us;817571

2) (Winsock reset for xpsp2)

netsh winsock reset

enter
restart machine.

After resetting Winsock, applications which have added themselves to the
stack will need to be reinstalled. These may include third-party VPN
clients, some McAfee privacy or network security related software, and
others--check what is working and what is not.

Ron Chamberlin
MS-MVP
 
-----Original Message-----
Hi Colleen,

Use the method below which fits your OS version. If you are on XP SP2, use
the second method:

1) (winsock reset for 2k, xp pre sp2, and 2003 pre sp1)

http://support.microsoft.com/default.aspx?scid=kb;en- us;817571

2) (Winsock reset for xpsp2)

netsh winsock reset

enter
restart machine.

After resetting Winsock, applications which have added themselves to the
stack will need to be reinstalled. These may include third-party VPN
clients, some McAfee privacy or network security related software, and
others--check what is working and what is not.

Ron Chamberlin
MS-MVP




.
Click to expand...
 
Hi Colleen,

The Winsock fix can be kind of a hammer. It clears out a list of software
that monitors your network connection. Some spyware put themselves on the
list to see what you are doing, but other software adds itself to the list
because that is how they work. 3rd Party firewall software, some Internet
Provider Software and other okay stuff.

If you got some software with your DSL service, chances are you may need to
re-install it. Try another computer with internet access and go to your DSL
provider's home page and see if they have a download section or a
troubleshooting section.

Good Luck,

Charles

--
CharlesE [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
Please note I cannot respond to e-mailed questions. Please use these
newsgroups.
 
Yes, I have done this already.
-----Original Message-----
Have you rebooted your computer? Also, try resetting your
Internet Explorers default settings.
1. On the Tools menu, click Internet
Options.
2. Click the Programs tab.
3. Click the Reset Web Settings button.

.
Click to expand...
 
Thanks for your reply. I am on XP SP2. I already tried
the netsh winsock reset (and re-boot) and am still having
the same problem.

I have a 3rd party VPN software for connecting to my work,
but I haven't even tried running it since this problem. I
will un-install it and plan to re-install it when this is
resolved. I un-installed my virus software and re-
installed it. (It didn't seem to be running correctly, I
wasn't able to do a live update but after the re-install I
can).

I don't know what else to try - or how to determine if
winsock is the problem or something else is??
 
Thanks for your reply. This evening I will try doing the
winsock reset and un-installing as many things as I can
think of. (should I un-install before doing the winsock
reset or after??) I will un-install my work VPN
connection, my SBC DSL software and anything else I can
think of. I will post if I have success or not, and
hopefully if not I can get more advice about what to try.
This is very frustrating, I have wasted hours of time.

Colleen
-----Original Message-----
Hi Colleen,

The Winsock fix can be kind of a hammer. It clears out a list of software
that monitors your network connection. Some spyware put themselves on the
list to see what you are doing, but other software adds itself to the list
because that is how they work. 3rd Party firewall software, some Internet
Provider Software and other okay stuff.

If you got some software with your DSL service, chances are you may need to
re-install it. Try another computer with internet access and go to your DSL
provider's home page and see if they have a download section or a
troubleshooting section.

Good Luck,

Charles

--
CharlesE [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
Please note I cannot respond to e-mailed questions. Please use these
newsgroups.

I keep loosing my (DSL) internet connection while browsing
with Internet Explorer. I tried the winsockxpfix and that
did not correct the problem. I can still send/receive
mail with outlook express and another computer works fine
on the DSL line, so there is something messed up with my
computer. I have un-installed the anti-spyware software
but the winsockxpfix.exe doesn't solve my problem like it
seemed to for eveyrone else. I'm so frustrated!!
Click to expand...
Anyone?


.
Click to expand...
 
Colleen, in one other case, where the Winsock fix restored basic
connectivity, but there were still various issues (which I can't recall
well, I'm afraid) doing a reset of TCP/IP in addition proved helpful.

This is easy to do.

http://support.microsoft.com/kb/299357

describes it--but it really is just a single command, much like the winsock
reset.

I would recommend doing both operations--winsock and tcp/ip reset, and then
reinstalling whatever is needed--the VPN software, in particular, and
perhaps other things as well.
--
FAQ for Microsoft Antispyware:
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

colleen said:
Thanks for your reply. This evening I will try doing the
winsock reset and un-installing as many things as I can
think of. (should I un-install before doing the winsock
reset or after??) I will un-install my work VPN
connection, my SBC DSL software and anything else I can
think of. I will post if I have success or not, and
hopefully if not I can get more advice about what to try.
This is very frustrating, I have wasted hours of time.

Colleen
-----Original Message-----
Hi Colleen,

The Winsock fix can be kind of a hammer. It clears out a list of software
that monitors your network connection. Some spyware put themselves on the
list to see what you are doing, but other software adds itself to the list
because that is how they work. 3rd Party firewall software, some Internet
Provider Software and other okay stuff.

If you got some software with your DSL service, chances are you may need to
re-install it. Try another computer with internet access and go to your DSL
provider's home page and see if they have a download section or a
troubleshooting section.

Good Luck,

Charles

--
CharlesE [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
Please note I cannot respond to e-mailed questions. Please use these
newsgroups.

I keep loosing my (DSL) internet connection while browsing
with Internet Explorer. I tried the winsockxpfix and that
did not correct the problem. I can still send/receive
mail with outlook express and another computer works fine
on the DSL line, so there is something messed up with my
computer. I have un-installed the anti-spyware software
but the winsockxpfix.exe doesn't solve my problem like it
seemed to for eveyrone else. I'm so frustrated!!
Click to expand...
Anyone?


.
Click to expand...
Click to expand...
 
I have un-installed my symantic anti-virus and installed
AVG Free Anti-virus. This anti-virus is detecting
something everytime I open Internet Explorer - it
says "Virus Detected! While opening C:\\WINDOWS\system32
\pvxxgxms.dll. Trojan horse Collected.2.d"

But I can't select on Info or Heal or Delete or Move to
Vault. Any idea what this is? Is this what is causing
my internet connection problem??

Colleen
 
It is definitely something you don't want there.

I found what I had hoped would be a useful reference here:

http://forum.grisoft.cz/freeforum/read.php?4,18926,backpage=9

It is in AVG's own support forum, so I had hoped it would give clear
instructions. Instead, it is rather tedious reading--the usual newsgroup
manners, or lack thereof. However, what may be useful are a couple of links
in the third message, from rdsok--which give a set of recommended settings,
and a procedure to follow.

Now, I'll admit to not having read those links, yet, but given that they are
posted by a forum moderator in AVG's support forum, I think they are
probably good advice in terms of cleaning things that AVG can detect.

OK--here's a better one:

http://forum.grisoft.cz/freeforum/read.php?4,21049,21058

This one is clear about a particular file to remove, but fuzzy about the
broader instructions--how to reboot, and what procedures to follow--just
refers you to a forum URL--perhaps the same instructions as RDSOK's
references in the above thread.

I also found another thread in a language I couldn't identify, but which
seemed quite readable--not sure what it was--but it referenced the first
thread above, in the end, so wasn't very useful

I'd try combining the second thread with the instructions I referenced from
the third message in the first thread, and see whether cleaning your system
helps.

One difficulty I find with AVG is that their naming doesn't correspond with
that of other vendors, and is hard to correlate with the other vendors. The
way I've sometimes worked around that is to do an online scan with, say,
Symantec's online scanner, and perhaps get a name that will yield manual
removal instructions, if necessary.

Symantec's online scanner can be found at: http://security.symantec.com
--
FAQ for Microsoft Antispyware:
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

colleen said:
I have un-installed my symantic anti-virus and installed
AVG Free Anti-virus. This anti-virus is detecting
something everytime I open Internet Explorer - it
says "Virus Detected! While opening C:\\WINDOWS\system32
\pvxxgxms.dll. Trojan horse Collected.2.d"

But I can't select on Info or Heal or Delete or Move to
Vault. Any idea what this is? Is this what is causing
my internet connection problem??

Colleen
-----Original Message-----
Colleen, in one other case, where the Winsock fix restored basic
connectivity, but there were still various issues (which I can't recall
well, I'm afraid) doing a reset of TCP/IP in addition proved helpful.

This is easy to do.

http://support.microsoft.com/kb/299357

describes it--but it really is just a single command, much like the winsock
reset.

I would recommend doing both operations--winsock and tcp/ip reset, and then
reinstalling whatever is needed--the VPN software, in particular, and
perhaps other things as well.
--
FAQ for Microsoft Antispyware:
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

Thanks for your reply. This evening I will try doing the
winsock reset and un-installing as many things as I can
think of. (should I un-install before doing the winsock
reset or after??) I will un-install my work VPN
connection, my SBC DSL software and anything else I can
think of. I will post if I have success or not, and
hopefully if not I can get more advice about what to try.
This is very frustrating, I have wasted hours of time.

Colleen
-----Original Message-----
Hi Colleen,

The Winsock fix can be kind of a hammer. It clears out a
list of software
that monitors your network connection. Some spyware put
themselves on the
list to see what you are doing, but other software adds
itself to the list
because that is how they work. 3rd Party firewall
software, some Internet
Provider Software and other okay stuff.

If you got some software with your DSL service, chances
are you may need to
re-install it. Try another computer with internet access
and go to your DSL
provider's home page and see if they have a download
section or a
troubleshooting section.

Good Luck,

Charles

--
CharlesE [MSFT]

This posting is provided "AS IS" with no warranties, and
confers no rights
Please note I cannot respond to e-mailed questions.
Please use these
newsgroups.

message
I keep loosing my (DSL) internet connection while
browsing
with Internet Explorer. I tried the winsockxpfix and
that
did not correct the problem. I can still send/receive
mail with outlook express and another computer works
fine
on the DSL line, so there is something messed up with my
computer. I have un-installed the anti-spyware software
but the winsockxpfix.exe doesn't solve my problem like
it
seemed to for eveyrone else. I'm so frustrated!!
Anyone?


.
Click to expand...


.
Click to expand...
Click to expand...
 
If you can still get on line with a mail program then the
problem is not with your winsock so it is no wonder that
winsockxpfix.exe did not help. Check in AntiSpy under
Advanced Tools, Systems Explorer, then look for
Internet
IE BHO

BLOCK all of the BHOs that you find even if AntiSpy says
they are good. Reboot and see if that helps.

If that doesn't help then get HijackThis.exe from
http://tomcoyote.org/hjt/hjt199//HijackThis.exe

Save then Open it and select the SCAN AND SAVE LOG option.

Note where you save the log and then send it to me. I
will be glad to look at it and see if there is anything
running that might be causing problems.


Ron Kinner MVP

rkinner AT att DOT net
" AT " = "@"
" DOT " = "."
 
Thanks. I read some of the AVG info last night after I
put my post here. I modified my settings in AVG to
inspect ALL files, not just INFECTABLE files - and it
found several more Trojans. It also let me repair the
infected files. I think the reason I couldn't do anything
with the one I mentioned was because it was being used by
Internet Explorer. I re-ran the scan before opening
internet Exlorer. So far, everything seems to be working
fine. One point to mention, Symantic did not find any
viruses. AVG did. My IE connection problem behavied just
like the winsock problem.

Thanks for your help.
-----Original Message-----
It is definitely something you don't want there.

I found what I had hoped would be a useful reference here:

http://forum.grisoft.cz/freeforum/read.php? 4,18926,backpage=9

It is in AVG's own support forum, so I had hoped it would give clear
instructions. Instead, it is rather tedious reading--the usual newsgroup
manners, or lack thereof. However, what may be useful are a couple of links
in the third message, from rdsok--which give a set of recommended settings,
and a procedure to follow.

Now, I'll admit to not having read those links, yet, but given that they are
posted by a forum moderator in AVG's support forum, I think they are
probably good advice in terms of cleaning things that AVG can detect.

OK--here's a better one:

http://forum.grisoft.cz/freeforum/read.php?4,21049,21058

This one is clear about a particular file to remove, but fuzzy about the
broader instructions--how to reboot, and what procedures to follow--just
refers you to a forum URL--perhaps the same instructions as RDSOK's
references in the above thread.

I also found another thread in a language I couldn't identify, but which
seemed quite readable--not sure what it was--but it referenced the first
thread above, in the end, so wasn't very useful

I'd try combining the second thread with the instructions I referenced from
the third message in the first thread, and see whether cleaning your system
helps.

One difficulty I find with AVG is that their naming doesn't correspond with
that of other vendors, and is hard to correlate with the other vendors. The
way I've sometimes worked around that is to do an online scan with, say,
Symantec's online scanner, and perhaps get a name that will yield manual
removal instructions, if necessary.

Symantec's online scanner can be found at: http://security.symantec.com
--
FAQ for Microsoft Antispyware:
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

I have un-installed my symantic anti-virus and installed
AVG Free Anti-virus. This anti-virus is detecting
something everytime I open Internet Explorer - it
says "Virus Detected! While opening C:\\WINDOWS\system32
\pvxxgxms.dll. Trojan horse Collected.2.d"

But I can't select on Info or Heal or Delete or Move to
Vault. Any idea what this is? Is this what is causing
my internet connection problem??

Colleen
-----Original Message-----
Colleen, in one other case, where the Winsock fix restored basic
connectivity, but there were still various issues (which I can't recall
well, I'm afraid) doing a reset of TCP/IP in addition proved helpful.

This is easy to do.

http://support.microsoft.com/kb/299357

describes it--but it really is just a single command, much like the winsock
reset.

I would recommend doing both operations--winsock and tcp/ip reset, and then
reinstalling whatever is needed--the VPN software, in particular, and
perhaps other things as well.
--
FAQ for Microsoft Antispyware:
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

Thanks for your reply. This evening I will try doing the
winsock reset and un-installing as many things as I can
think of. (should I un-install before doing the winsock
reset or after??) I will un-install my work VPN
connection, my SBC DSL software and anything else I can
think of. I will post if I have success or not, and
hopefully if not I can get more advice about what to try.
This is very frustrating, I have wasted hours of time.

Colleen
-----Original Message-----
Hi Colleen,

The Winsock fix can be kind of a hammer. It clears out a
list of software
that monitors your network connection. Some spyware put
themselves on the
list to see what you are doing, but other software adds
itself to the list
because that is how they work. 3rd Party firewall
software, some Internet
Provider Software and other okay stuff.

If you got some software with your DSL service, chances
are you may need to
re-install it. Try another computer with internet access
and go to your DSL
provider's home page and see if they have a download
section or a
troubleshooting section.

Good Luck,

Charles

--
CharlesE [MSFT]

This posting is provided "AS IS" with no warranties, and
confers no rights
Please note I cannot respond to e-mailed questions.
Please use these
newsgroups.

message
I keep loosing my (DSL) internet connection while
browsing
with Internet Explorer. I tried the winsockxpfix and
that
did not correct the problem. I can still send/receive
mail with outlook express and another computer works
fine
on the DSL line, so there is something messed up with my
computer. I have un-installed the anti-spyware software
but the winsockxpfix.exe doesn't solve my problem like
it
seemed to for eveyrone else. I'm so frustrated!!
Anyone?


.



.
Click to expand...
Click to expand...


.
Click to expand...
 
Thanks. I read some of the AVG info last night after I
put my post here. I modified my settings in AVG to
inspect ALL files, not just INFECTABLE files - and it
found several more Trojans. It also let me repair the
infected files. I think the reason I couldn't do anything
with the one I mentioned was because it was being used by
Internet Explorer. I re-ran the scan before opening
internet Exlorer. So far, everything seems to be working
fine. One point to mention, Symantic did not find any
viruses. AVG did. My IE connection problem behavied just
like the winsock problem.

Thanks for your help.
-----Original Message-----
It is definitely something you don't want there.

I found what I had hoped would be a useful reference here:

http://forum.grisoft.cz/freeforum/read.php? 4,18926,backpage=9

It is in AVG's own support forum, so I had hoped it would give clear
instructions. Instead, it is rather tedious reading--the usual newsgroup
manners, or lack thereof. However, what may be useful are a couple of links
in the third message, from rdsok--which give a set of recommended settings,
and a procedure to follow.

Now, I'll admit to not having read those links, yet, but given that they are
posted by a forum moderator in AVG's support forum, I think they are
probably good advice in terms of cleaning things that AVG can detect.

OK--here's a better one:

http://forum.grisoft.cz/freeforum/read.php?4,21049,21058

This one is clear about a particular file to remove, but fuzzy about the
broader instructions--how to reboot, and what procedures to follow--just
refers you to a forum URL--perhaps the same instructions as RDSOK's
references in the above thread.

I also found another thread in a language I couldn't identify, but which
seemed quite readable--not sure what it was--but it referenced the first
thread above, in the end, so wasn't very useful

I'd try combining the second thread with the instructions I referenced from
the third message in the first thread, and see whether cleaning your system
helps.

One difficulty I find with AVG is that their naming doesn't correspond with
that of other vendors, and is hard to correlate with the other vendors. The
way I've sometimes worked around that is to do an online scan with, say,
Symantec's online scanner, and perhaps get a name that will yield manual
removal instructions, if necessary.

Symantec's online scanner can be found at: http://security.symantec.com
--
FAQ for Microsoft Antispyware:
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

I have un-installed my symantic anti-virus and installed
AVG Free Anti-virus. This anti-virus is detecting
something everytime I open Internet Explorer - it
says "Virus Detected! While opening C:\\WINDOWS\system32
\pvxxgxms.dll. Trojan horse Collected.2.d"

But I can't select on Info or Heal or Delete or Move to
Vault. Any idea what this is? Is this what is causing
my internet connection problem??

Colleen
-----Original Message-----
Colleen, in one other case, where the Winsock fix restored basic
connectivity, but there were still various issues (which I can't recall
well, I'm afraid) doing a reset of TCP/IP in addition proved helpful.

This is easy to do.

http://support.microsoft.com/kb/299357

describes it--but it really is just a single command, much like the winsock
reset.

I would recommend doing both operations--winsock and tcp/ip reset, and then
reinstalling whatever is needed--the VPN software, in particular, and
perhaps other things as well.
--
FAQ for Microsoft Antispyware:
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

Thanks for your reply. This evening I will try doing the
winsock reset and un-installing as many things as I can
think of. (should I un-install before doing the winsock
reset or after??) I will un-install my work VPN
connection, my SBC DSL software and anything else I can
think of. I will post if I have success or not, and
hopefully if not I can get more advice about what to try.
This is very frustrating, I have wasted hours of time.

Colleen
-----Original Message-----
Hi Colleen,

The Winsock fix can be kind of a hammer. It clears out a
list of software
that monitors your network connection. Some spyware put
themselves on the
list to see what you are doing, but other software adds
itself to the list
because that is how they work. 3rd Party firewall
software, some Internet
Provider Software and other okay stuff.

If you got some software with your DSL service, chances
are you may need to
re-install it. Try another computer with internet access
and go to your DSL
provider's home page and see if they have a download
section or a
troubleshooting section.

Good Luck,

Charles

--
CharlesE [MSFT]

This posting is provided "AS IS" with no warranties, and
confers no rights
Please note I cannot respond to e-mailed questions.
Please use these
newsgroups.

message
I keep loosing my (DSL) internet connection while
browsing
with Internet Explorer. I tried the winsockxpfix and
that
did not correct the problem. I can still send/receive
mail with outlook express and another computer works
fine
on the DSL line, so there is something messed up with my
computer. I have un-installed the anti-spyware software
but the winsockxpfix.exe doesn't solve my problem like
it
seemed to for eveyrone else. I'm so frustrated!!
Anyone?


.



.
Click to expand...
Click to expand...


.
Click to expand...
 
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