Please Help Failed Vista Upgrade

  • Thread starter Thread starter Donald Wilkinson
  • Start date Start date
D

Donald Wilkinson

I just bought a Dell Vostro laptop and it came with Vista Home Basic. I
used the Upgrade Anytime option, paid the $79 ( to Micro$oft) to upgrade to
Home Premium and the upgrade FAILED. It did roll back to Home Basic. Now
I'm out $79 and I can't get anyone at Micro$oft to respond to my e-mails.

Can anybody provide a phone number or a possible way to get this failure
fixed?
 
Windows Vista Home Premium Support:
https://support.microsoft.com/oas/default.aspx

--
Carey Frisch
Microsoft MVP
Windows Shell/User

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I just bought a Dell Vostro laptop and it came with Vista Home Basic. I
used the Upgrade Anytime option, paid the $79 ( to Micro$oft) to upgrade to
Home Premium and the upgrade FAILED. It did roll back to Home Basic. Now
I'm out $79 and I can't get anyone at Micro$oft to respond to my e-mails.

Can anybody provide a phone number or a possible way to get this failure
fixed?
 
Is the Home Basic activated?
It must be activated prior to WAU.

Try again, but do not select to perform updates during installation.
 
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