Please fix this

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Ya'll really need to fix this sig. updateing problems. Mine has shown that
it is updating in the event log but the version in the program doesn't
change, then after 14 days it tells me my sig. file is out of date. I even
went to windows update yesterday to get the latest updates and the sig. was
one of them and showed to install successfully. Today I find that the
signatures haven't changed in the program. This has happened before and i
uninstall the current file and then update it manually and it changes. If the
file version in the main window doesn't change is it still useing that
version when it does a scan or is it useing the supposedly installed new
version. I suspect since it tells me that the version is out of date in 14
days that its useing the old version but i really don't know.
Anyway this really needs to be fixed. The old anti-spyware program didn't
have this problem best i remember, but i don't think it used the windows
update program either and maybe that is the problem.
 
Can you download and install all offered updates on www.windowsupdate.com?
Once that is finished, can you verify the update installs? There are many
pre-requisite files which are needed from windows update and signature
update with windows defender will fail until you have these files.

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

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You can use my KB as a troubleshooting step, but I would use it after users
have installed updates from WU.

1) install updates from WU
2) 915105 :)

Thanks for all the work you are doing here Engel :)

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
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originated.
 
Thanks for the feedback, Steve... Good to hear it .
(¯`·._.·Eиgel·._.·´¯)
--
Steve Dodson said:
You can use my KB as a troubleshooting step, but I would use it after users
have installed updates from WU.

1) install updates from WU
2) 915105 :)

Thanks for all the work you are doing here Engel :)

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Engel said:
Hello Rocker,

Error message after you reinstall Windows Defender Beta 2: "Windows
Defender
definitions haven't been updated"
http://support.microsoft.com/?kbid=915105

I hope this post is helpful.
Let us know how it works ºut.
??ç?l
Click to expand...
Click to expand...
 
I've been having the same problem. This morning I installed all the updates
at the Microsoft update site, including the new signature file. Afterwards,
the update icon was still indicating updates needed to be installed. So I
used Windows Install Cleanup to remove the signature file, and then manually
installed the sig file from Windows Defender Help menu. I've been doing this
manual install for about 2 months now ever since I started having the
problem, and it's getting old. As the first person wrote, "Y'all really need
to fix this." It's annoying and I'm on the verge of migrating to Webroot.

JT
Steve Dodson said:
Can you download and install all offered updates on www.windowsupdate.com?
Once that is finished, can you verify the update installs? There are many
pre-requisite files which are needed from windows update and signature
update with windows defender will fail until you have these files.

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Rocker452 said:
Ya'll really need to fix this sig. updateing problems. Mine has shown that
it is updating in the event log but the version in the program doesn't
change, then after 14 days it tells me my sig. file is out of date. I even
went to windows update yesterday to get the latest updates and the sig.
was
one of them and showed to install successfully. Today I find that the
signatures haven't changed in the program. This has happened before and i
uninstall the current file and then update it manually and it changes. If
the
file version in the main window doesn't change is it still useing that
version when it does a scan or is it useing the supposedly installed new
version. I suspect since it tells me that the version is out of date in 14
days that its useing the old version but i really don't know.
Anyway this really needs to be fixed. The old anti-spyware program didn't
have this problem best i remember, but i don't think it used the windows
update program either and maybe that is the problem.
Click to expand...
Click to expand...
 
I have found a procedure which seems to make the updating of WD signatures
reasonably painless.
When I recieive notification that a new signature file is available for
download, I follow these steps:
1. Do http://support.microsoft.com/?kbid=915105
2. Download the new signature file and wait until it has been installed
3. Open WD, go to Help/About Windows Defender and click on Check for Updates
4.After a minute or so, a message says that there is no new update available
and then the new signature file number appears at the bottom of the WD home
page.
Still, wouldn't it be nice if Microsoft could fix this problem that most
people seem to be having with WD.
 
Those are relatively painless steps--thanks--but:

How will you know when the problem has been solved?

You won't see the autoupdate instantaneously when it is announced. I'd
recommend giving it some time and seeing if your system is updating on its
own at some point.

--
 
Can you send me your c:\windows\windowsupdate.log?

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
lonest@rjim said:
I've been having the same problem. This morning I installed all the
updates
at the Microsoft update site, including the new signature file.
Afterwards,
the update icon was still indicating updates needed to be installed. So I
used Windows Install Cleanup to remove the signature file, and then
manually
installed the sig file from Windows Defender Help menu. I've been doing
this
manual install for about 2 months now ever since I started having the
problem, and it's getting old. As the first person wrote, "Y'all really
need
to fix this." It's annoying and I'm on the verge of migrating to Webroot.

JT
Steve Dodson said:
Can you download and install all offered updates on
www.windowsupdate.com?
Once that is finished, can you verify the update installs? There are many
pre-requisite files which are needed from windows update and signature
update with windows defender will fail until you have these files.

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Rocker452 said:
Ya'll really need to fix this sig. updateing problems. Mine has shown that
it is updating in the event log but the version in the program doesn't
change, then after 14 days it tells me my sig. file is out of date. I even
went to windows update yesterday to get the latest updates and the sig.
was
one of them and showed to install successfully. Today I find that the
signatures haven't changed in the program. This has happened before and i
uninstall the current file and then update it manually and it changes. If
the
file version in the main window doesn't change is it still useing that
version when it does a scan or is it useing the supposedly installed
new
version. I suspect since it tells me that the version is out of date in 14
days that its useing the old version but i really don't know.
Anyway this really needs to be fixed. The old anti-spyware program didn't
have this problem best i remember, but i don't think it used the
windows
update program either and maybe that is the problem.
Click to expand...
Click to expand...
Click to expand...
 
Steve, I tried to send you my log file but my e-mail was returned as
undeliverable to '(e-mail address removed)'.
Specifically, Failed to deliver to '(e-mail address removed)'
SMTP module(domain online.microsoft.com) reports:
host name is unknown

Should I remove "online"?
Jim


Steve Dodson said:
Can you send me your c:\windows\windowsupdate.log?

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
lonest@rjim said:
I've been having the same problem. This morning I installed all the
updates
at the Microsoft update site, including the new signature file.
Afterwards,
the update icon was still indicating updates needed to be installed. So I
used Windows Install Cleanup to remove the signature file, and then
manually
installed the sig file from Windows Defender Help menu. I've been doing
this
manual install for about 2 months now ever since I started having the
problem, and it's getting old. As the first person wrote, "Y'all really
need
to fix this." It's annoying and I'm on the verge of migrating to Webroot.

JT
Steve Dodson said:
Can you download and install all offered updates on
www.windowsupdate.com?
Once that is finished, can you verify the update installs? There are many
pre-requisite files which are needed from windows update and signature
update with windows defender will fail until you have these files.

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Ya'll really need to fix this sig. updateing problems. Mine has shown that
it is updating in the event log but the version in the program doesn't
change, then after 14 days it tells me my sig. file is out of date. I even
went to windows update yesterday to get the latest updates and the sig.
was
one of them and showed to install successfully. Today I find that the
signatures haven't changed in the program. This has happened before
Click to expand...
and
i
uninstall the current file and then update it manually and it
Click to expand...
changes.
If
the
file version in the main window doesn't change is it still useing that
version when it does a scan or is it useing the supposedly installed
new
version. I suspect since it tells me that the version is out of date
Click to expand...
in
14
days that its useing the old version but i really don't know.
Anyway this really needs to be fixed. The old anti-spyware program didn't
have this problem best i remember, but i don't think it used the
windows
update program either and maybe that is the problem.
Click to expand...
Click to expand...
Click to expand...
 
yes.

--

lonest@rjim said:
Steve, I tried to send you my log file but my e-mail was returned as
undeliverable to '(e-mail address removed)'.
Specifically, Failed to deliver to '(e-mail address removed)'
SMTP module(domain online.microsoft.com) reports:
host name is unknown

Should I remove "online"?
Jim


Steve Dodson said:
Can you send me your c:\windows\windowsupdate.log?

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
lonest@rjim said:
I've been having the same problem. This morning I installed all the
updates
at the Microsoft update site, including the new signature file.
Afterwards,
the update icon was still indicating updates needed to be installed. So I
used Windows Install Cleanup to remove the signature file, and then
manually
installed the sig file from Windows Defender Help menu. I've been doing
this
manual install for about 2 months now ever since I started having the
problem, and it's getting old. As the first person wrote, "Y'all really
need
to fix this." It's annoying and I'm on the verge of migrating to Webroot.

JT
Can you download and install all offered updates on
www.windowsupdate.com?
Once that is finished, can you verify the update installs? There are many
pre-requisite files which are needed from windows update and signature
update with windows defender will fail until you have these files.

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to
this
message are best directed to the newsgroup/thread from which they
originated.
Ya'll really need to fix this sig. updateing problems. Mine has
shown
that
it is updating in the event log but the version in the program doesn't
change, then after 14 days it tells me my sig. file is out of date.
I
even
went to windows update yesterday to get the latest updates and the sig.
was
one of them and showed to install successfully. Today I find that
the
signatures haven't changed in the program. This has happened before and
i
uninstall the current file and then update it manually and it changes.
If
the
file version in the main window doesn't change is it still useing that
version when it does a scan or is it useing the supposedly installed
new
version. I suspect since it tells me that the version is out of date in
14
days that its useing the old version but i really don't know.
Anyway this really needs to be fixed. The old anti-spyware program
didn't
have this problem best i remember, but i don't think it used the
windows
update program either and maybe that is the problem.
Click to expand...
Click to expand...
Click to expand...
 
yes, remove the online :)

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
lonest@rjim said:
Steve, I tried to send you my log file but my e-mail was returned as
undeliverable to '(e-mail address removed)'.
Specifically, Failed to deliver to '(e-mail address removed)'
SMTP module(domain online.microsoft.com) reports:
host name is unknown

Should I remove "online"?
Jim


Steve Dodson said:
Can you send me your c:\windows\windowsupdate.log?

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
lonest@rjim said:
I've been having the same problem. This morning I installed all the
updates
at the Microsoft update site, including the new signature file.
Afterwards,
the update icon was still indicating updates needed to be installed. So I
used Windows Install Cleanup to remove the signature file, and then
manually
installed the sig file from Windows Defender Help menu. I've been doing
this
manual install for about 2 months now ever since I started having the
problem, and it's getting old. As the first person wrote, "Y'all really
need
to fix this." It's annoying and I'm on the verge of migrating to Webroot.

JT
Can you download and install all offered updates on
www.windowsupdate.com?
Once that is finished, can you verify the update installs? There are many
pre-requisite files which are needed from windows update and signature
update with windows defender will fail until you have these files.

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to
this
message are best directed to the newsgroup/thread from which they
originated.
Ya'll really need to fix this sig. updateing problems. Mine has
shown
that
it is updating in the event log but the version in the program doesn't
change, then after 14 days it tells me my sig. file is out of date.
I
even
went to windows update yesterday to get the latest updates and the sig.
was
one of them and showed to install successfully. Today I find that
the
signatures haven't changed in the program. This has happened before and
i
uninstall the current file and then update it manually and it changes.
If
the
file version in the main window doesn't change is it still useing that
version when it does a scan or is it useing the supposedly installed
new
version. I suspect since it tells me that the version is out of date in
14
days that its useing the old version but i really don't know.
Anyway this really needs to be fixed. The old anti-spyware program
didn't
have this problem best i remember, but i don't think it used the
windows
update program either and maybe that is the problem.
Click to expand...
Click to expand...
Click to expand...
 
Rocker452 said:
Ya'll really need to fix this sig. updateing problems. Mine has shown that
it is updating in the event log but the version in the program doesn't
change, then after 14 days it tells me my sig. file is out of date. I even
Click to expand...

I was having the same problem with the first beta version, but I upgraded to
version
1.1.1347.0 last week and today signature 1.14.1402.2 installed without a
glitch. Perhaps version 1347 has solved the problem.

Jim
 
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