The issue as you describe it is not a common
one and I do not have a quick fix for you.
Restarting your computer may help, uninstalling
/reinstalling PIP9 may help and it's possible
that you have a corrupted WinXP User Account.
Read the following list of general suggestions
and maybe you'll find something useful:
===================================
I can offer you some *general* suggestions that
help me to run several versions of Picture It! /
Digital Image on my Win XP Pro SP2 machine
(fully updated from Windows Update site):
Before installing Picture It! / Digital Image all
programs should be shut down...especially virus
scanners. If you have an HP Office Jet...disable
it also. (this is discussed in a readme file on
disk one)
It has been reported that Norton GoBack
4.0 may not be fully compatible with DIP9 or
DIP10. This could be an issue with WinXP
SP2. It can cause the error BAD_POOL_
HEADER and may cause a blue screen
crash when you attempt save. One possible
solution is to Uninstall Norton GoBack 4.0.
Norton GoBack 4.0 is included in Norton
SystemWorks 5. Also...if you run Norton
Live Update manually you should have the
opportunity to download a Goback update
to version 4.02 that will solve the issue.
If you happen to have Adobe PhotoShop or
Elements installed...right click on a .jpg file
and choose Properties. Click the Photoshop
Image tab and uncheck the "Generate Thumbnails"
button, then click OK.
If you are running Norton AntiVirus 2004...add the
following files to the Auto-Scan Exclusion list:
Users of PI / DIP7.0...add piorg7.db
Users of PI / DIP9 or DIP10...add piorg.db
Also...the following software has been reported
to be incompatible with various Picture It! products.
Replay TV Software
Veritas Netbackup Professional backup
eFax Messenger Plus
AdsGone Popup Killer...can prevent your helpful
movies from working. Disable it before opening
Picture It! / Digital Image.
It has also been reported that being on a network
can cause Picture It! to be slow.
Make certain that your Video, Printer and
Scanner drivers are the most current available.
Check the manufacturer's websites for updated
drivers.
It may be worth a try to reduce your Graphics
Hardware Acceleration as per the instructions
in the following KB article:
(272193) PI: How to Troubleshoot
Graphics Issues
http://support.microsoft.com/?kbid=272193
If this improves the situation, it is a strong
indicator that you need to update your video
driver.
Before opening Picture It...close all programs
running in the background...*especially* virus
scanners.
Run Disk Cleanup (all options), Error-Checking/
ScanDisk and Defrag regularly. (make sure
all your Temp and Temporary Internet files
are deleted).
(310312) Description of the Disk Cleanup
Tool in Windows XP
http://support.microsoft.com/?kbid=310312
(315265) How to Perform Disk Error Checking
in Windows XP
http://support.microsoft.com/?kbid=315265
(314848) How to Defragment Your Disk
Drive Volumes in Windows XP
http://support.microsoft.com/?kbid=314848
(305781) HOW TO: Analyze and Defragment
a Disk in Windows XP
http://support.microsoft.com/?kbid=305781
If you are using the 2002 (or earlier) version
of Picture It, and have lots of images saved
in My Documents / My Pictures...it can help
to move them to a different location.
It also may help if you choose "Icon List"
instead of "Thumbnails" on your folder view
when you go to...File / Open. (this setting
will be reflected on your "Save As" screen also)
Having a hard drive that is 50% free doesn't
hurt either.
Running WinXP Home, I found that increasing
my paging file was beneficial...the following
article explains how to do it:
(308417) HOW TO: Set Performance
Options in Windows XP
http://support.microsoft.com/?kbid=308417
One last suggestion...open fewer images
and save often.
=====================================
And...the following article may be useful:
(870630) How to resolve problems that occur
with the JET component and with the MDAC
component
http://support.microsoft.com/?kbid=870630