PhotoStory 3 Install problem

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When running the setup for PS3, I get this message from the Windows Installer:

Error.28000 Generic Custom Action Error

And then the installation fails. Does anyone have an explanation or solution?

Thanks,
Scott
 
Scott said:
When running the setup for PS3, I get this message from
the Windows Installer:

Error.28000 Generic Custom Action Error

And then the installation fails. Does anyone have an
explanation or solution?

Thanks,
Scott
Click to expand...
===================================
I've seen reports that the following instructions
worked for some users and failed for others:

(813649) Error 27000 or Error 1304 When
You Try to Install Microsoft Plus! Digital Media
Edition
http://support.microsoft.com/?kbid=813649

If you try it, let us know if it solves the problem.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg
 
This got me much further, at least to the next error :-(.

It fails trying to create the "My Music" directory under the all users
account. It's probably failing because the directory already exists. But I
can't seem to delete the directory, even if I turn the read-only bit off (it
seems to turn itself back on).

Any ideas?
Thanks much
 
Scott said:
This got me much further, at least to the next error :-(.

It fails trying to create the "My Music" directory under
the all users account. It's probably failing because the
directory already exists. But I can't seem to delete the
directory, even if I turn the read-only bit off (it seems
to turn itself back on).

Any ideas?
Thanks much
Click to expand...
==========================
Sorry, that's all I have on that issue.

Maybe someone else will offer some ideas.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg
 
I managed to get around this problem by using the cacls command to provide
rights to system *only*. That is, if I assigned rights to administrators it
didn't work. Go figure.

Maybe this will help the next guy. Thanks, John.
 
I solved this problem by following that article found on the MS sit
and then re-did the same thing over again but adding the folder /M
Music on the end. Got it to install all the way. I have not use
it yet, but thought I'd share

Here's what I added

Type cacls.exe "%ALLUSERSPROFILE%\Documents\My Music" /
BUILTIN\Administrators:F , and then press ENTER.
When you read the prompt Are you sure (Y/N)?, press Y.
Type cacls.exe "%ALLUSERSPROFILE%\Documents\My Music" /G System:F
, and then press ENTER.
When you read the prompt Are you sure (Y/N)?, press Y.
Type cacls.exe "%ALLUSERSPROFILE%\Documents\My Music" /
BUILTIN\Users:R , and then press ENTER

Thanks Bill G. for the wonderful product. Hey, It's free, guess
shouldn't complain. ;) Good luck y'all
 
jcaisse said:
I solved this problem by following that article found on
the MS site and then re-did the same thing over again but
adding the folder /My Music on the end. Got it to
install all the way. I have not used it yet, but
thought I'd share.

Here's what I added:

Type cacls.exe "%ALLUSERSPROFILE%\Documents\My Music" /G
BUILTIN\Administrators:F , and then press ENTER.
When you read the prompt Are you sure (Y/N)?, press Y.
Type cacls.exe "%ALLUSERSPROFILE%\Documents\My Music" /G
System:F , and then press ENTER.
When you read the prompt Are you sure (Y/N)?, press Y.
Type cacls.exe "%ALLUSERSPROFILE%\Documents\My Music" /G
BUILTIN\Users:R , and then press ENTER.

Thanks Bill G. for the wonderful product. Hey, It's
free, guess I shouldn't complain. ;) Good luck y'all!
Click to expand...
==========================
Thanks for the update.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg
 
Today I have tried to help out a neighbour with the same problem. jcaisse´s
solution did not work for us though. I also found another possible solution
in another group suggesting to use \system:F instead of \administrators:F
with cacls.exe to circumvent the problem. TO NO AVAIL. Anyone with other
suggestions??? (My neighbour is running XP home edition in Dutch.)
 
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