Photoshop Quandary

  • Thread starter Thread starter Microsoft
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M

Microsoft

Would anyone like to take a stab at this??

My work station is set up with WIN2K SP3 which connects to a WIN2K file
server. I have Adobe Photoshop 7.0 installed and until yesterday, it worked
fine. Now when I start it, the program goes through the motions with the
splash screen, loads all the components and dlls etc then exits. This
happens whether I start the program witha program icon or double clicking on
a PShop file. Here's a bit of extra information:

1. Policies etc are set up quite well and seem to work fine in our company's
network
2. I have administrator priveliges over my machine but I can't launch
Add/Remove Programs
3. I can launch Image Ready successfully and try to jump to Photoshop but
get an error stating "Unable to jump to Photoshop because it is not
responding"
4. Photoshop has been uninstalled/re-installed by system administrator
5. Photoshop works fine on same machine with different user login
6. All other apps seem to work fine
7. I do have an installer issue my machine when trying to setup certain
apps. I get an error stating that "the version of installer is bad or
corrupt, or whatever".

I'm due for a new work station in about a month but I need to use Photoshop.
If IT dept "dives" into my machine, i just may not have it for a month so
that's not an option.

Any ideas? It sounds like a local user profile problem on this specific
machine since other users can use the app. Remove profile from local machine
and let it re-create on login? What's the best way to do this? Re-build
(re-create) user profile in network?

If this were a problem with an explanation, I could accept that but for this
to have happened out of the blue is frustrating.

Thanks in advance for the help

bk
 
Microsoft said:
Would anyone like to take a stab at this??

My work station is set up with WIN2K SP3 which connects to a WIN2K file
server. I have Adobe Photoshop 7.0 installed and until yesterday, it worked
fine. Now when I start it, the program goes through the motions with the
splash screen, loads all the components and dlls etc then exits. This
happens whether I start the program witha program icon or double clicking on
a PShop file. Here's a bit of extra information:

1. Policies etc are set up quite well and seem to work fine in our company's
network
2. I have administrator priveliges over my machine but I can't launch
Add/Remove Programs
3. I can launch Image Ready successfully and try to jump to Photoshop but
get an error stating "Unable to jump to Photoshop because it is not
responding"
4. Photoshop has been uninstalled/re-installed by system administrator
5. Photoshop works fine on same machine with different user login
Click to expand...

Almost certainly a rights problem. Do you have rights to PS's
scratch disk(s)?

RickW
 
Microsoft said:
Would anyone like to take a stab at this??

My work station is set up with WIN2K SP3 which connects to a WIN2K file
server. I have Adobe Photoshop 7.0 installed and until yesterday, it worked
fine. Now when I start it, the program goes through the motions with the
splash screen, loads all the components and dlls etc then exits. This
happens whether I start the program witha program icon or double clicking on
a PShop file. Here's a bit of extra information:

1. Policies etc are set up quite well and seem to work fine in our company's
network
2. I have administrator priveliges over my machine but I can't launch
Add/Remove Programs
3. I can launch Image Ready successfully and try to jump to Photoshop but
get an error stating "Unable to jump to Photoshop because it is not
responding"
4. Photoshop has been uninstalled/re-installed by system administrator
5. Photoshop works fine on same machine with different user login
Click to expand...

Almost certainly a rights problem. Do you have rights to PS's
scratch disk(s)?

RickW
 
Did you check to see if the process is running in task manager? (On the
Processes tab not the Applications tab.) I only ask because I had a case
where Adobe Acrobat appeared to exiting on launch, but the Acrord32 process
was running. It turned out to be another application hanging it up as it
would run fine after killing off one of my apps (I forget which one). Try it
with nothing else running and see what happens. Just a guess. HTH.
Louis
 
Did you check to see if the process is running in task manager? (On the
Processes tab not the Applications tab.) I only ask because I had a case
where Adobe Acrobat appeared to exiting on launch, but the Acrord32 process
was running. It turned out to be another application hanging it up as it
would run fine after killing off one of my apps (I forget which one). Try it
with nothing else running and see what happens. Just a guess. HTH.
Louis
 
Rick said:
Almost certainly a rights problem. Do you have rights to PS's
scratch disk(s)?

RickW
Click to expand...
Great idea Rick. My scratch disk used to be set up on my local drive so
permissions should be good (right??)but I can't check it conventionally
since I can't fire up PS7. I just checked the registry on my home
machine but the only reference to scratch is "ScratchWarningSeen".
Hmmmmmmmmm Any idea where to hack this path? I'll have to confirm the
like in the morning at work.
 
Rick said:
Almost certainly a rights problem. Do you have rights to PS's
scratch disk(s)?

RickW
Click to expand...
Great idea Rick. My scratch disk used to be set up on my local drive so
permissions should be good (right??)but I can't check it conventionally
since I can't fire up PS7. I just checked the registry on my home
machine but the only reference to scratch is "ScratchWarningSeen".
Hmmmmmmmmm Any idea where to hack this path? I'll have to confirm the
like in the morning at work.
 
vespertine said:
Great idea Rick. My scratch disk used to be set up on my local drive so
permissions should be good (right??)but I can't check it conventionally
since I can't fire up PS7. I just checked the registry on my home
machine but the only reference to scratch is "ScratchWarningSeen".
Hmmmmmmmmm Any idea where to hack this path? I'll have to confirm the
like in the morning at work.
Click to expand...

Search for and either rename or delete "Adobe Photoshop 7.0 Prefs.psp"
PS will recreate a new preferences file when you start it.

RickW
 
vespertine said:
Great idea Rick. My scratch disk used to be set up on my local drive so
permissions should be good (right??)but I can't check it conventionally
since I can't fire up PS7. I just checked the registry on my home
machine but the only reference to scratch is "ScratchWarningSeen".
Hmmmmmmmmm Any idea where to hack this path? I'll have to confirm the
like in the morning at work.
Click to expand...

Search for and either rename or delete "Adobe Photoshop 7.0 Prefs.psp"
PS will recreate a new preferences file when you start it.

RickW
 
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