Photo Printer Wizard Gone

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I recently had my desktop pc reloaded with MS Home Edition SP2 but it was not
done using the original CDs from HP (I believe they were corrupted). Although
this has not caused a major problem, I have now discovered that my Photo
Printer Wizard is nonexistent. Can this be obtained from Microsoft?
Thanks!
Georgia Lady
 
Hi Georgia Lady,

What happens when you right-click on an image and choose "Print"?
Does the Photo Printing Wizard open?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I recently had my desktop pc reloaded with MS Home Edition SP2 but it was not
done using the original CDs from HP (I believe they were corrupted). Although
this has not caused a major problem, I have now discovered that my Photo
Printer Wizard is nonexistent. Can this be obtained from Microsoft?
Thanks!
Georgia Lady
 
Good morning Ramesh and thank you for your response. To answer your question,
nothing happens. I don't receive the Wizard or even a printer dialogue box. I
even tried using MS Office Picture Manager and can't get it to print with
that, either.
Georgia Lady
 
galady said:
I recently had my desktop pc reloaded with MS Home Edition SP2 but it
was not done using the original CDs from HP (I believe they were
corrupted). Although this has not caused a major problem, I have now
discovered that my Photo Printer Wizard is nonexistent. Can this be
obtained from Microsoft?
Thanks!
Georgia Lady
Click to expand...
==================================================
First...try this, maybe it will restore the option:

Go to...Start / Run and type
(or copy/paste):

"REGSVR32 SHIMGVW.DLL"
(without the quotes)(Yes, there's
a space between 2 and S)

Click...OK.

A dialog box should report the following:

"DllRegisterServer in SHIMGVW.DLL succeeded"

There's a good change that you need to search
the support site of your printer's manufacturer for
an updated driver. And...maybe the following
articles will help you troubleshoot the problem:

(870622) How to troubleshoot problems that
you may experience when you try to print to a
local printer by using Office programs in Windows XP
http://support.microsoft.com/kb/870622/en-us

(308028) Resources for Troubleshooting
Printing Problems in Windows XP
http://support.microsoft.com/?kbid=308028

(314085) Troubleshooting General Printing
Problems in Windows XP
http://support.microsoft.com/?kbid=314085

(314073) How to Troubleshoot Network
Printing Problems in Windows XP
http://support.microsoft.com/?kbid=314073

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
Hi Georgia Lady,

See the post by John Inzer. The command-line he mentioned should fix the "Print" verb/action in the registry if it's corrupt/missing.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Good morning Ramesh and thank you for your response. To answer your question,
nothing happens. I don't receive the Wizard or even a printer dialogue box. I
even tried using MS Office Picture Manager and can't get it to print with
that, either.
Georgia Lady
 
Thank you both, John & Ramesh. Unfortunately, the problem has not been
resolved. It seems certain system services were not reloaded with the
operating system and the Photo Printing Wizard is one of them. I also can't
start the Troubleshooting function of Windows from the Help & Support option
in the Start menu. I get the error message that certain system services are
not available. Guess this is the price I pay for having a bad memory card and
needing a reload quickly. :-(

I checked out the links you (John) provided and none will work. I also ran
the DLL command you offered and although it succeeded, nothing has changed. I
appreciate the assistance, time and effort.

Georgia Lady
 
galady said:
Thank you both, John & Ramesh. Unfortunately, the problem has not been
resolved. It seems certain system services were not reloaded with the
operating system and the Photo Printing Wizard is one of them. I also
can't start the Troubleshooting function of Windows from the Help &
Support option in the Start menu. I get the error message that
certain system services are not available. Guess this is the price I
pay for having a bad memory card and needing a reload quickly. :-(

I checked out the links you (John) provided and none will work. I
also ran the DLL command you offered and although it succeeded,
nothing has changed. I appreciate the assistance, time and effort.

Georgia Lady
Click to expand...
=============================
One more command to try:

Try the following command to
force a reinstall.

Go to...Start / Run and type
(or copy/paste):

regsvr32 /i shimgvw.dll
(yes, the space after the 2 and the space
after the i is required)

Press...Enter...

You should see a dialog box that says:
DllRegisterServer and DllInstall in shimgvw.dll succeeded

Beyond that.....

You previously stated, "I recently had
my desktop pc reloaded with MS
Home Edition SP2".

Does this mean you allowed someone
else to perform the reinstall for you?
And if they did not use the HP Restore
disk...what did they use? Did you purchase
a full retail version of WinXP?

Were all of your drivers and updates
reinstalled?

And...just wondering...why did Win Xp need
to be reinstalled?

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
John -
Your new command succeeded but still did not restore my Photo Printing
Wizard. I get "beeped" at by the computer, telling me it can't do as I asked.

To answer your question, about 1 1/2 yrs ago my son inadvertently downloaded
a virus that attacked my registry and made my operating system fail. I had an
IT friend from work (someone who does this for a living) re-install and clean
out my tower. He claimed to have re-loaded the operating system and all was
well. However, whatever he did, wasn't right, because my pc would never
upgrade to SP2 nor would several other programs upgrade or accept newer
versions. Security updates through Windows would never install properly and
something about an unapproved version of Windows was loaded, preventing all
this. Well, since the computer worked ok, I didn't bother messing with it.

Until 2 weeks ago when my employers software would not load without SP2. So
I was told to do a complete system recovery from the CDs I have from HP that
came with the computer. I followed the instructions but the operating system
failed to install. Hence, I was left dead in the water. So I took the tower
to a computer shop and they found a bad memory card. So a new one was
installed and the gentleman used his OEM CDs of Windows XP Home Edition for
the operating system. He then updated it to SP2 and ran all other driver
updates. I don't know how he installed the drivers. He was given my 7 CD set
from HP.

There are other little quirks I can no longer do -- photo printing wizard is
gone, when I try to play a DVD movie the volume is so low I might as well be
lip-reading (this uses Windows Media Player), I can't use the special task
buttons on the keyboard, I can't put a volume control on the task bar, etc.
I've discovered I can manage without most of these "niceties" and have been
doing so. But the pictures not printing is a heartache. I could probably
insert them into a MS Word document and get them that way, but I really
enjoyed the Printing Wizard over the years. FYI: I bought this HP Pavilion
mx75 in 2002. I am not hardware-oriented or operating system-oriented
(obviously) so I'm reluctant to play with the system.

Thanks for your help! Sorry this story is so long.
Georgia Lady
 
galady said:
John -
Your new command succeeded but still did not restore my Photo Printing
Wizard. I get "beeped" at by the computer, telling me it can't do as
I asked.

To answer your question, about 1 1/2 yrs ago my son inadvertently
downloaded a virus that attacked my registry and made my operating
system fail. I had an IT friend from work (someone who does this for
a living) re-install and clean out my tower. He claimed to have
re-loaded the operating system and all was well. However, whatever he
did, wasn't right, because my pc would never upgrade to SP2 nor would
several other programs upgrade or accept newer versions. Security
updates through Windows would never install properly and something
about an unapproved version of Windows was loaded, preventing all
this. Well, since the computer worked ok, I didn't bother messing
with it.

Until 2 weeks ago when my employers software would not load without
SP2. So I was told to do a complete system recovery from the CDs I
have from HP that came with the computer. I followed the instructions
but the operating system failed to install. Hence, I was left dead in
the water. So I took the tower to a computer shop and they found a
bad memory card. So a new one was installed and the gentleman used
his OEM CDs of Windows XP Home Edition for the operating system. He
then updated it to SP2 and ran all other driver updates. I don't know
how he installed the drivers. He was given my 7 CD set from HP.

There are other little quirks I can no longer do -- photo printing
wizard is gone, when I try to play a DVD movie the volume is so low I
might as well be lip-reading (this uses Windows Media Player), I
can't use the special task buttons on the keyboard, I can't put a
volume control on the task bar, etc. I've discovered I can manage
without most of these "niceties" and have been doing so. But the
pictures not printing is a heartache. I could probably insert them
into a MS Word document and get them that way, but I really enjoyed
the Printing Wizard over the years. FYI: I bought this HP Pavilion
mx75 in 2002. I am not hardware-oriented or operating system-oriented
(obviously) so I'm reluctant to play with the system.

Thanks for your help! Sorry this story is so long.
Georgia Lady
Click to expand...
========================
Thank you for the detailed reply.

In all fairness to you...I think you have
system issues that are far too involved
to solve in a newsgroup. Have you
discussed these issues with the shop
that reinstalled WinXP?

Since your computer is 5 years old now....
I wonder if it may be time to consider a
replacement.

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
Thank you John. I do appreciate your time and efforts and although I have
considered a new computer, now is not the time. And no, I haven't discussed
it with the shop yet - but that is on the agenda. Again, thank you for
trying, and I wish you the best.
Georgia Lady
 
Thank you, Yves! Since I haven't been able to reach the shop guy yet, this
was a fantastic option!! I thank you very much! (So do the kids'
grandparents!) :-)
Georgia Lady
 
I have a slightly different problem.
The Wizard opens but the layouts are missing. I get a notice from the Wizard
that the photo was printed but nothing happens.

Hi Georgia Lady,

See the post by John Inzer. The command-line he mentioned should fix the
"Print" verb/action in the registry if it's corrupt/missing.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Good morning Ramesh and thank you for your response. To answer your
question,
nothing happens. I don't receive the Wizard or even a printer dialogue box.
I
even tried using MS Office Picture Manager and can't get it to print with
that, either.
Georgia Lady
 
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