A
alan
Do you know a phone number to get help from microsoft on
spyware scan scheduling problems ?
spyware scan scheduling problems ?
V
Vanguard
alan said:
Open the help file included with Microsoft Antispyware. Click on the
Release Notes link and read:
"Support
Although formal support is not offered for this beta release, you can
use the Microsoft Windows AntiSpyware newsgroup forum to help get
answers to your questions. To participate in the newsgroup forum, see
communities.microsoft.com/newsgroups/default.asp?ICP=spyware&sLCID=us."
Because the product is FREE, you don't get support because you didn't
pay for it. I suppose you could call the numbers listed at the
Microsoft web site (there is a "Contact Us" link right at the bottom of
their home page) and pay their charges if you really wanted to incur the
expense. I'll bet their charges are higher than anything that you are
willing to pay.
G
Guest
DAmn right! They charge for just about anything, and they
out of all companies CAN afford free technical support!
I have a problem with their beta antispyware and sent me to
the wrong place of all things!!
out of all companies CAN afford free technical support!
I have a problem with their beta antispyware and sent me to
the wrong place of all things!!
V
Vanguard
Don't worry. When you grow up and have your own business, your decision
not to provide anything for free will put you in the shitcan category of
producers (based on your standards), and you won't even bother to expend
the effort to maintain and provide a FREE knowledgebase, distribute FREE
software, run FREE newsgroup servers, provide a FREE webnews-for-dummies
interface to newsgroups (like you need to use), or donate to charities.
MSAS didn't cost you a cent, so there's no loss to you to uninstall it.
You might gain, you don't lose, and you still have the choice to use
other products, some free and some not. You volunteered to be an unpaid
beta tester where your recompense for helping to debug and improve the
product is the free use of the product. Would you rather NOT have the
product at all and wait until it is out of beta sometime next year?
Would you feel happier if Microsoft charged you $30 for the product just
so you could give them 2 calls at no charge?
M
Mikolaj
I have a problem with their beta antispyware and sent me to
No, this is not a wrong place. This is absolutelly the right place. But the
problem you experience is a commonly known PEBCAK..
Instead of crying and complaining you could use that few seconds to look for
the solution, even here on the newsgroups. Because this solution exists, and
it's just you who didn't try to find something..
And here it goes - the info provided by Bill Sanderson:
"I've dug into this bug, as follows:
Users in locales where the default clock is a 24 hour format will find that
they cannot set scheduled scan times in the afternoon.
This can be worked around by selecting a time format which uses 12 hour
format rather than 24 hour.
This is on the Time tab, and a working format is:
h:mm:ss tt
A non-working format is:
any of the choices with a CAPITAL H at the beginning.
This isn't my discovery, it was posted by others here, but I've done some
testing:
1) I set my language to English (United Kingdom) afternoon settings failed
(default time is 24 hour.) Reset time to 12 hour, and afternoon settings
worked.
2) I set my language to English (United States) Default time setting is 12
hour. Scheduling scans in the afternoon works fine. Change just the time
settings to a 24 hour choice, and you can no longer set up a scheduled scan
in the afternoon.
This bug appears to me to be new in build 614.
Control panel, date, time, language, and regional settings Regional and
language options Click customize next to your locale setting Click the time
tab."
No, this is not a wrong place. This is absolutelly the right place. But the
problem you experience is a commonly known PEBCAK..
Instead of crying and complaining you could use that few seconds to look for
the solution, even here on the newsgroups. Because this solution exists, and
it's just you who didn't try to find something..
And here it goes - the info provided by Bill Sanderson:
"I've dug into this bug, as follows:
Users in locales where the default clock is a 24 hour format will find that
they cannot set scheduled scan times in the afternoon.
This can be worked around by selecting a time format which uses 12 hour
format rather than 24 hour.
This is on the Time tab, and a working format is:
h:mm:ss tt
A non-working format is:
any of the choices with a CAPITAL H at the beginning.
This isn't my discovery, it was posted by others here, but I've done some
testing:
1) I set my language to English (United Kingdom) afternoon settings failed
(default time is 24 hour.) Reset time to 12 hour, and afternoon settings
worked.
2) I set my language to English (United States) Default time setting is 12
hour. Scheduling scans in the afternoon works fine. Change just the time
settings to a 24 hour choice, and you can no longer set up a scheduled scan
in the afternoon.
This bug appears to me to be new in build 614.
Control panel, date, time, language, and regional settings Regional and
language options Click customize next to your locale setting Click the time
tab."
R
Rob
"...commonly known PEBCAK".
Always thought it was PIBCAK but, then again, I'm not a professional
Always thought it was PIBCAK but, then again, I'm not a professional
M
Mikolaj
"...commonly known PEBCAK".
Hi,
I know this problem under a PEBCAK abbreviation - which derives from
"Problem Exist Between Chair and Keyboard" ;-)
In your verision there is probably some other word instead of "Exist"
Always thought it was PIBCAK but, then again, I'm not a professional
Hi,
I know this problem under a PEBCAK abbreviation - which derives from
"Problem Exist Between Chair and Keyboard" ;-)
In your verision there is probably some other word instead of "Exist"
R
Rob
"Is", but "Exists" will do, I'll update my lexicon.
S
Steve Dodson [MSFT]
And we give away free security support (1-866-PC SAFETY). As far as I know,
Microsoft has never offered phone support for a beta product.
--
-steve
Steve Dodson [MSFT]
MCSE, CISSP
PSS Security
http://blogs.technet.com/stevedod
--
This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Microsoft has never offered phone support for a beta product.
--
-steve
Steve Dodson [MSFT]
MCSE, CISSP
PSS Security
http://blogs.technet.com/stevedod
--
This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.