Personal Folders not responding

  • Thread starter Thread starter Robert Davies
  • Start date Start date
R

Robert Davies

Hi

One of our users is having trouble with his personal
folders, yet again, in OL 2000.

When ever he goes to his personal folders, OL just freezes
with an egg timer. He has apparently waited 20 minutes to
see if it would respond, but nothing.

His personal folder is on the large size, 1 gig but not
near the 2 gb limit. I think it might be a problem with
his machine. Not sure.

Also, is there something else we can use instead of OL
Personal Folders?

The reason being we have non stop issues with his personal
folders. We tell him all the time to stop filling up his
personal folders, but never listens and blames us whenever
it goes wrong and we can't fix it on the spot.
 
have you tried running scanpst.exe on the pst-file? Also you might want to
rename outcmd.dat to *.old and Outlook will reset the Toolbar (which helps
very well in most cases of Outlook locking up). The default location for
this file is C:\Documents and Settings\%username%\APPLICATION
DATA\Microsoft\Outlook

For your other question; you could export it all to *.msg format but that is
hard to manage for the user and it will not do any good on your server
either. In my opinion you need to be more harsh on the user. We got kicked
around as well but after 1½ year they finally stating to learn that we are
just doing our jobs as well (why dont they get it that without us they would
be completely lost? ;-). In our situation they have 50MB on Exchange and
100MB on their home folder for anything more they can use CD-R's which are
available at the secreataries of that floor. When pst-files become corrupted
we simply placing back a backup of the file (and we only placing back
backups on Thursdays or when there is time). Also some have project
pst-files on their departments disk. Actually these are the only files that
can become very large and might become a problem for us. Because there
aren't so much of the department pst-files it is not a big problem and we
also have backups of those (of course). When they have data on their local
drive it's easy for us as well; we don't support that.

We've all made this clear to the users. Whenever they start an argument
about it we refer to the rules as friendly as possible but still trying to
make an effort when we've got the time (you gotta be flexible as well). Then
if they still don't stop complaining we report it to our manager and she
contacts the manager of the user (they are in deep sh*t then :-D).

Like I said before; you only do your job and you (your department) should be
taken seriously by the users.
 
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