Permanent problems with MS Outlook 2007/2003 since Feb 2010

  • Thread starter Thread starter Dmitry Bond.
  • Start date Start date
D

Dmitry Bond.

Hi.

Since the February 2010 I'm experiencing permanent problems with MS
Outlook 2007 - every 20-30 minutes it stops to work with message
"Cannot display the folder. There is not enough free memory to run
this program. Quit one of more programs, and then try again".

When I tell "stops to work" I mean - Outlook program is actually
running but it cannot do anything - nor receive emails, nor look
emails or folders, so - it is completely nonoperational. The only way
to "cure" it - close Outlook, wait 2-3 min (if not disappeared from
memory kill it using TaskMgr), start Outlook again, click [Send/
Receive All] to update "Inbox" (otherwise it hang in a "waiting to
update this folder" status).

Unfortunately all our administrators were unable to figure out what
wrong with my Outlook and how to fix it. So, I have to search solution
by myself.

Here are some more details:
* My computer is Core i7/RAM 6Gb/HDD 0.5Tb/Windows 7 Ultimate x64/
Office Ultimate 2007.
* In my Outlook I have OST file (size = 0.2Gb) and 2 PST files
(sizes=0.3Gb and 0.4Gb) and something called "Public Folders" - but I
never looks into it because it is quite slow.
* It seems that problem is related to Exchange server, because when
Exchange is not available (VPN is off) Outlook running fine, it can
run for a days without any problems. Only when VPN is ON, so Exchange
is online it fail every 20-30 min as I specified above.
* It is known that if I turn off "Use Cached Exchange Mode" it will
work better but very slow. So, working without cached mode is not an
option at all!
* There are no connection problems to our Exchange server - it is
always up and running, ping {exchangeServerAddress} always working
fine and so on.
* My typical work scenario - start computer at morning (VPN off at
this moment), receive emails from 4 POP3 accounts, then connect VPN to
remote office and work with Exchange Server. Before the problem began
I did run my Outlook whole day without restarting it.
* Seems we use Exchange Server 2003 (telnet shows this text "Microsoft
ESMTP MAIL Service, Version: 6.0.3790.4675"), outlook web access
component also shows "Exchange Server 2003".
* I also has a laptop with Windows XP + Outlook 2003 - it has exactly
the same problems with our Exchange server. Laptop is Core Duo T7300/
RAM 2Gb/HDD 160Gb/Windows XP SP3/Office Professional 2003.
* I really cannot figure out what happened after February 2010 (when
all these problems began), thought it were Windows/Office updates
installed at mid of February. But not sure for 100%. Also - I see the
same problems on my laptop with Office 2003 where I have not installed
any updates, so maybe it is not related to MS updates...
* Antivirus software is: Kaspersky AV 2010 on my computer with Outlook
2007 and Symantec AV Corp.Edition 8.x on laptop with Outlook 2003. So,
seems it is not related to AV because different Office, different AV
but the same problem.

What I have already tried:
1) tried to apply SCANOST and SCANPST to my OST and all PST files.
2) tried to turn off antivirus
3) tried to bother our admins and support with questions and so on
4) adjusted MAPI memory settings as described at http://support.microsoft.com/kb/269794

All these did not help.

Question is - WHAT CAN(should) I DO TO MAKE my Outlook 2007/2003
working fine?!
Like it was before the February 2010.

Note: if there is something our admins should check/fix please give me
a hint/idea I'll ask them to do it. As you know if somebody called
"admin" it does not mean that he is actually competent in such
questions.

Question # 2 - IS MICROSOFT IS GOING TO FIX THAT ISSUE AT ALL?!
Or maybe they do suggest to buy Office 2010 and pray it do not have
mentioned problem?!

Regards,
Dmitry.
 
Dmitry

This is caused by one of your Add Ons. Disable the Add Ons and see if this issue
stops. The add them back one by one until you find the culprit

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

Dmitry Bond. said:
Hi.

Since the February 2010 I'm experiencing permanent problems with MS
Outlook 2007 - every 20-30 minutes it stops to work with message
"Cannot display the folder. There is not enough free memory to run
this program. Quit one of more programs, and then try again".

When I tell "stops to work" I mean - Outlook program is actually
running but it cannot do anything - nor receive emails, nor look
emails or folders, so - it is completely nonoperational. The only way
to "cure" it - close Outlook, wait 2-3 min (if not disappeared from
memory kill it using TaskMgr), start Outlook again, click [Send/
Receive All] to update "Inbox" (otherwise it hang in a "waiting to
update this folder" status).

Unfortunately all our administrators were unable to figure out what
wrong with my Outlook and how to fix it. So, I have to search solution
by myself.

Here are some more details:
* My computer is Core i7/RAM 6Gb/HDD 0.5Tb/Windows 7 Ultimate x64/
Office Ultimate 2007.
* In my Outlook I have OST file (size = 0.2Gb) and 2 PST files
(sizes=0.3Gb and 0.4Gb) and something called "Public Folders" - but I
never looks into it because it is quite slow.
* It seems that problem is related to Exchange server, because when
Exchange is not available (VPN is off) Outlook running fine, it can
run for a days without any problems. Only when VPN is ON, so Exchange
is online it fail every 20-30 min as I specified above.
* It is known that if I turn off "Use Cached Exchange Mode" it will
work better but very slow. So, working without cached mode is not an
option at all!
* There are no connection problems to our Exchange server - it is
always up and running, ping {exchangeServerAddress} always working
fine and so on.
* My typical work scenario - start computer at morning (VPN off at
this moment), receive emails from 4 POP3 accounts, then connect VPN to
remote office and work with Exchange Server. Before the problem began
I did run my Outlook whole day without restarting it.
* Seems we use Exchange Server 2003 (telnet shows this text "Microsoft
ESMTP MAIL Service, Version: 6.0.3790.4675"), outlook web access
component also shows "Exchange Server 2003".
* I also has a laptop with Windows XP + Outlook 2003 - it has exactly
the same problems with our Exchange server. Laptop is Core Duo T7300/
RAM 2Gb/HDD 160Gb/Windows XP SP3/Office Professional 2003.
* I really cannot figure out what happened after February 2010 (when
all these problems began), thought it were Windows/Office updates
installed at mid of February. But not sure for 100%. Also - I see the
same problems on my laptop with Office 2003 where I have not installed
any updates, so maybe it is not related to MS updates...
* Antivirus software is: Kaspersky AV 2010 on my computer with Outlook
2007 and Symantec AV Corp.Edition 8.x on laptop with Outlook 2003. So,
seems it is not related to AV because different Office, different AV
but the same problem.

What I have already tried:
1) tried to apply SCANOST and SCANPST to my OST and all PST files.
2) tried to turn off antivirus
3) tried to bother our admins and support with questions and so on
4) adjusted MAPI memory settings as described at
http://support.microsoft.com/kb/269794

All these did not help.

Question is - WHAT CAN(should) I DO TO MAKE my Outlook 2007/2003
working fine?!
Like it was before the February 2010.

Note: if there is something our admins should check/fix please give me
a hint/idea I'll ask them to do it. As you know if somebody called
"admin" it does not mean that he is actually competent in such
questions.

Question # 2 - IS MICROSOFT IS GOING TO FIX THAT ISSUE AT ALL?!
Or maybe they do suggest to buy Office 2010 and pray it do not have
mentioned problem?!

Regards,
Dmitry.
Click to expand...
 
Dmitry

This is caused by one of your Add Ons. Disable the Add Ons and see if this issue
stops. The add them back one by one until you find the culprit
Click to expand...

For sure Add-ins cannot be a source of this problem.

Because I'm not using any non-standard Outlook Add-ins AT ALL! (Sorry,
I have forgotten to mention this in my question)
I have a "clean" Outlook 2007, without any non-standard Add-ons. So,
no BCM (Business Contact Mgr), no any 3rd part add-ins - nothing non-
standard, nothing from non-Microsoft!

Also - I just tried to start outlook.exe with a "/noextensions"
command line parameters but it still have exactly the same problem!

Do you think there could be problems with standard Outlook Add-ins?
Like "MS Office Communicator 2007 Add-in", "MS Office SharePoint
Server Colleague Import Add-in", "Windows Search Email Indexer" or "MS
Outlook Mobile Service"?
If yes, then - why Microsoft cannot fix bugs in the standard Outlook
Add-ins?!?!?!?!

Also question - how can I see all installed Add-ins in Outlook?
I have found only "COM Add-Ins" command (deeply hidden in a entrails
of Outlook), so I see only COM Add-ins, could be there any other kinds
of Add-Ins?
If yes, how to see them?

Regards,
Dmitry.
 
Dmitry

Disable the Add Ins as I told you and test. It IS an Add In that is causing this
issue

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

Dmitry

This is caused by one of your Add Ons. Disable the Add Ons and see if this issue
stops. The add them back one by one until you find the culprit
Click to expand...

For sure Add-ins cannot be a source of this problem.

Because I'm not using any non-standard Outlook Add-ins AT ALL! (Sorry,
I have forgotten to mention this in my question)
I have a "clean" Outlook 2007, without any non-standard Add-ons. So,
no BCM (Business Contact Mgr), no any 3rd part add-ins - nothing non-
standard, nothing from non-Microsoft!

Also - I just tried to start outlook.exe with a "/noextensions"
command line parameters but it still have exactly the same problem!

Do you think there could be problems with standard Outlook Add-ins?
Like "MS Office Communicator 2007 Add-in", "MS Office SharePoint
Server Colleague Import Add-in", "Windows Search Email Indexer" or "MS
Outlook Mobile Service"?
If yes, then - why Microsoft cannot fix bugs in the standard Outlook
Add-ins?!?!?!?!

Also question - how can I see all installed Add-ins in Outlook?
I have found only "COM Add-Ins" command (deeply hidden in a entrails
of Outlook), so I see only COM Add-ins, could be there any other kinds
of Add-Ins?
If yes, how to see them?

Regards,
Dmitry.
 
Dmitry

Disable the Add Ins as I told you and test. It IS an Add In that is causing this
issue
Click to expand...

Hi Peter.

I have turned OFF absolutely all Add-Ins and PROBLEM IS STILL NOT
SOLVED!
I still getting the same error message very 20-30 minutes!

That is why I DID ASK - if there are any "other" Add-Ins managers in
Outlook?!
I have found the "COM Add-Ins" window and turned off all Add-Ins there
(restarted Outlook after that).
But maybe Microsoft hide some more Add-ins managers in Outlook 2007!?

So, question is still the same - WHAT CAUSE my Outlook 2007 to reports
the "Cannot display the folder. There is not enough free memory to run
this program. Quit one of more programs, and then try again" error?

We already see that IT IS NOT A COM ADD-IN!
So, what other options do we have here?

Please help.
The issue is completely weird! :-\
 
[...]

Update: I have uninstalled Office 2007 and installed Office
Professional 2010.
Outlook having exactly the same problem there!!! :-(((

It looks like it is a some "conceptual" issue in the all Outlook
versions working with Exchange Server!

Does anybody have any ideas how to fix it?
 
Are you running in cached mode Dmitry ?

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

Dmitry

Disable the Add Ins as I told you and test. It IS an Add In that is causing this
issue
Click to expand...

Hi Peter.

I have turned OFF absolutely all Add-Ins and PROBLEM IS STILL NOT
SOLVED!
I still getting the same error message very 20-30 minutes!

That is why I DID ASK - if there are any "other" Add-Ins managers in
Outlook?!
I have found the "COM Add-Ins" window and turned off all Add-Ins there
(restarted Outlook after that).
But maybe Microsoft hide some more Add-ins managers in Outlook 2007!?

So, question is still the same - WHAT CAUSE my Outlook 2007 to reports
the "Cannot display the folder. There is not enough free memory to run
this program. Quit one of more programs, and then try again" error?

We already see that IT IS NOT A COM ADD-IN!
So, what other options do we have here?

Please help.
The issue is completely weird! :-\
 
Are you running in cached mode Dmitry ?
Click to expand...
[...]

Yes, of course I'm running in "cached mode" - this was mentioned in
the original question.
Also I have mentioned - "cached mode" is only the option I can use,
because without "cached mode" it is very very slow and I cannot work
in such conditions.
 
From what I read about this issue, it could be because of pst corruption. Have you tried running the inbox repair tool?
 
Dmitry

Unless you are not telling us something then from my knowledge of Outlook which is
extensive (going back to OL95 and as a official Beta tester of each version since)
it is one of your Add Ons

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

Are you running in cached mode Dmitry ?
Click to expand...
[...]

Yes, of course I'm running in "cached mode" - this was mentioned in
the original question.
Also I have mentioned - "cached mode" is only the option I can use,
because without "cached mode" it is very very slow and I cannot work
in such conditions.
 
Dmitry

Unless you are not telling us something then from my knowledge of Outlookwhich is
extensive (going back to OL95 and as a official Beta tester of each version since)
it is one of your Add Ons
Click to expand...

I had gave as much information as I only can and know - there is
nothing "hidden" or "secret".

Ok. If you think that is Add-In (Outlook use term "Add-In" not the
"Add-On" as you using!), so problem should be solved by disabling or
unloading Add-Ins.
IS IT CORRECT?
 

Ok. Finally problem is still not solved.
I have made lot of test/experiments and so on - nothing help to solve
this issue! :-(
So, I start to think that problem maybe on server-side - in the
Exchange Server settings.

At the moment we using Exchange Server 2003.
If somebody knows - what to check/validate/test on server-side to fix
reported issue - please post your suggestions.
I very need help with this issue.
 
Ok. Finally problem is still not solved.
I have made lot of test/experiments and so on - nothing help to solve
this issue! :-(
So, I start to think that problem maybe on server-side - in the
Exchange Server settings.

At the moment we using Exchange Server 2003.
If somebody knows - what to check/validate/test on server-side to fix
reported issue - please post your suggestions.
I very need help with this issue.
Click to expand...

I have got some recommendations at the
http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_26331186.html
thread.
Asked our admin to check the OfflineAddressBook on server side, he did
not found any problems with it. So, it is not a fact that problem
resides on server side. :-\

But also I got some progress with this issue - I did setup my Outlook
to connect Exchange using RPC over HTTPS and that increased the time
interval when I'm getting mentioned error.
So, in a normal Exchange access mode I'm getting "is not enough free
memory" error every 20-30 minutes.
Using the RPC over HTTPS Exchange access mode I'm getting "is not
enough free memory" error every 60-90minutes.
So, I can tell - that is "some progress" on this way. It is a bit less
annoying with RPC over HTTP... but problem still not solved! :-(((
 
Dimitry

I will check with someone that lives,breathes and eats Exchange. Only issue is that
he has been gone since July and is returning on OCT 3. If you can check back here
then and hopefully he will have an answer.
If not then good luck to you

--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.
http://www.microsoft.com/protect


Ok. Finally problem is still not solved.
I have made lot of test/experiments and so on - nothing help to solve
this issue! :-(
So, I start to think that problem maybe on server-side - in the
Exchange Server settings.

At the moment we using Exchange Server 2003.
If somebody knows - what to check/validate/test on server-side to fix
reported issue - please post your suggestions.
I very need help with this issue.
Click to expand...

I have got some recommendations at the
http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_26331186.html
thread.
Asked our admin to check the OfflineAddressBook on server side, he did
not found any problems with it. So, it is not a fact that problem
resides on server side. :-\

But also I got some progress with this issue - I did setup my Outlook
to connect Exchange using RPC over HTTPS and that increased the time
interval when I'm getting mentioned error.
So, in a normal Exchange access mode I'm getting "is not enough free
memory" error every 20-30 minutes.
Using the RPC over HTTPS Exchange access mode I'm getting "is not
enough free memory" error every 60-90minutes.
So, I can tell - that is "some progress" on this way. It is a bit less
annoying with RPC over HTTP... but problem still not solved! :-(((
 
Dimitry

I will check with someone that lives,breathes and eats Exchange. Only issue is that
he has been gone since July and is returning on OCT 3. If you can check back here
then and hopefully he will have an answer.
If not then good luck to you

--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.http://www.microsoft.com/protect






I have got some recommendations at thehttp://www.experts-exchange.com/Software/Office_Productivity/Groupwar...
thread.
Asked our admin to check the OfflineAddressBook on server side, he did
not found any problems with it. So, it is not a fact that problem
resides on server side. :-\

But also I got some progress with this issue - I did setup my Outlook
to connect Exchange using RPC over HTTPS and that increased the time
interval when I'm getting mentioned error.
So, in a normal Exchange access mode I'm getting "is not enough free
memory" error every 20-30 minutes.
Using the  RPC over HTTPS Exchange access mode I'm getting "is not
enough free memory" error every 60-90minutes.
So, I can tell - that is "some progress" on this way. It is a bit less
annoying with RPC over HTTP... but problem still not solved! :-(((
Click to expand...

Dmitri,
Please see http://groups.google.com/group/micr...lation/browse_thread/thread/eb90fb86d55e9ad1#
I have the exact same problem since more than a year now and Microsoft
is aware of that problem and they don't do anything about it, I have
also tried everything, disabled add-ins, repaired OST, etc., and I get
the problem on 3 computers and I have 2 other colleagues that have the
same problem too. We all use and synchronize the same public folders
(a few 1000 of them) and this is causing the problem with the
connection limit that Microsoft introduced in the mentioned article,
but they simply ignore the fact that it is a problem for many, maybe
because public folders are deprecated starting with the next version
of Exchange Server.

Adrian
 
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