Perhaps html encoding

  • Thread starter Thread starter Steven Hook
  • Start date Start date
S

Steven Hook

Hi,
I've got signatures set up on everyone's email in the office, nice
HTML graphicy signatures.
When people using Outlook send to Outlook Express users, all the
images and formatting is lost.
OE recognises it as an HTML email, but looses most of the formatting.
Additionally, If I forward a message with an attachement from Outlook
to an OE user, the attachment seems lost. It's clear by the message
size that the "data" is still there, but it's not showed as an
attachment. If the message is forwarded as plain text however the
attachment is A-OK.
Are there any tweaks on either the Outlook or OE side that would
correct this?
Steven
 
Steven Hook said:
I've got signatures set up on everyone's email in the office, nice
HTML graphicy signatures.
When people using Outlook send to Outlook Express users, all the
images and formatting is lost.
OE recognises it as an HTML email, but looses most of the formatting.
Click to expand...

Are you sure it's not being sent as Rich Text?
Additionally, If I forward a message with an attachement from Outlook
to an OE user, the attachment seems lost. It's clear by the message
size that the "data" is still there, but it's not showed as an
attachment. If the message is forwarded as plain text however the
attachment is A-OK.
Click to expand...

This is another indication that the message is being sent from Outlook in
Rich Text format because Outlook Express can't handle that format and
ignores any attachment it sees in messages of that format.
 
Are you sure it's not being sent as Rich Text?
Click to expand...

I'm sure - I've actually tried both options - the HTML option is
selected, but I don't know how to check the actual encoding of the
sent message.
This is another indication that the message is being sent from Outlook in
Rich Text format because Outlook Express can't handle that format and
ignores any attachment it sees in messages of that format.
Click to expand...

How do I check this? Under options - in the Format sectiosn HTML is
definately selected.
we have a mail-to-fax system, and I know if I choose "Rich Text" the
fax can't read the email to send it, but it does send emails I send it
using the HTML settings.
PS. Outlook 2007....
 
Steven Hook said:
I'm sure - I've actually tried both options - the HTML option is
selected, but I don't know how to check the actual encoding of the
sent message.
Click to expand...

Examine it in OE. While viewing the nessage in Inbox, press Ctrl-F3. This
should bring up the Message Source window. Look at the MIME headers and see
if there is a "TNEF" section and a WINMAIL.DAT attachment.
 
Examine it in OE.  While viewing the nessage in Inbox, press Ctrl-F3.  This
should bring up the Message Source window.  Look at the MIME headers andsee
if there is a "TNEF" section and a WINMAIL.DAT attachment.
Click to expand...

What do these two things mean?
Steven
 
Steven Hook said:
Examine it in OE. While viewing the nessage in Inbox, press Ctrl-F3.
This should bring up the Message Source window. Look at the MIME
headers and see if there is a "TNEF" section and a WINMAIL.DAT
attachment. --
Brian Tillman [MVP-Outlook]
Click to expand...

What do these two things mean?
Click to expand...

They mean that the message is in Rich Text format.
 
Steven Hook said:
Examine it in OE. While viewing the nessage in Inbox, press Ctrl-F3.
This should bring up the Message Source window. Look at the MIME
headers and see if there is a "TNEF" section and a WINMAIL.DAT
attachment. --
Brian Tillman [MVP-Outlook]
Click to expand...
Click to expand...
What do these two things mean?
Click to expand...

They mean that the message is in Rich Text format.
Click to expand...

Hey.
It does have both.
So it must be an outlook 2007 setting?
Steven
 
Steven Hook said:
It does have both.
So it must be an outlook 2007 setting?
Click to expand...

How do you include the images inthe message? Is it everyone using OE that
cannot see the images, or only specific people?
 
How do you include the images inthe message?  Is it everyone using OE that
cannot see the images, or only specific people?
Click to expand...

All OE clients.
The signatures are HTML "pages" sitting on our web server - designed
in dreamweaver, they are just <included> (so the web dev guy tells me)
at the botom of the message. they are saved as a signature and
automatically apear when you create a new message. But what's most
irritating is that even attachemnts don't show in OE.
Steven
 
Steven Hook said:
The signatures are HTML "pages" sitting on our web server - designed
in dreamweaver, they are just <included> (so the web dev guy tells me)
at the botom of the message. they are saved as a signature and
automatically apear when you create a new message. But what's most
irritating is that even attachemnts don't show in OE.
Click to expand...

See if something here helps:
http://www.howto-outlook.com/howto/signatures.htm
 
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