Hi TIA,
Thanks for your post and John's information.
You said that when you boot in Safe Mode it stops at a37bus.sys. I agree
with you that the problem should be caused by it and we need to remove it.
Based on my research, please perform the following steps:
Step 1: Can you press ESC to cancel loading a347bus.sys? If you can,
please go to the system and delete a347bus.sys and a347scsi.sys from
\Windows\System32\Drivers\ these are the Alcohol drivers in latest version
of Alcohol (1.9.2.1705) and replace your atapi.sys with a valid one from
your current service pack. Then repair your windows install. If you
cannot, you can boot the system in DOS and use the delete command to delete
them.
Step 2: Repair Windows XP Installation
1. Place the Windows XP CD in the CD-ROM or DVD-ROM drive.
2. If the Windows CD displays the What would you like to do? menu, click
Exit.
3. Turn off your computer, wait ten seconds, and then turn your computer
back on.
4. If you are prompted to start your computer from the CD, do so.
5. After Windows XP Setup starts, press ENTER to continue the setup process.
6. Press ENTER to choose the option "To set up Windows XP now, press
ENTER". Do not choose the Recovery Console option.
7. Press F8 to accept the licensing agreement.
8. At this point, the Setup program will search for previous installations
of Windows XP.
- If Setup does not find a previous installation of Windows XP, then
you might have a hardware failure.
- If Setup does find a previous installation of Windows XP, then the
following message will appear:
If one of the following Windows XP installations is damaged, setup can
try to repair it. Use the up and down arrows to select an installation. To
repair the selected installation Press R. To continue without repairing,
Press Esc.
9. Choose the appropriate installation of Windows XP, and then press R to
attempt to repair it.
10. Follow the remaining directions on your screen.
Note: Some updates or drivers may need to be reinstalled after System
Repair.
For more detail about repair installation, please refer to link below:
KB315341: How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341
For more information:
http://www.anti-spy.info/process/a347bus.sys.html
If the issue persists, please let me know if there is any .dmp files or if
there is any blue screen errors.
Please take your time in trying the suggestions and let me know the result
at your earliest convenience. If you have any other questions or concerns,
please feel free to let me know. I'm looking forward to hearing from you.
Thanks & Regards
Amanda Wang [MSFT]
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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