G
GoalieMom
We just bought 2 Toshiba Satellites A200, both run Vista Home Premium. Now
one does not boot.
Some of the screen messages read:
"Windows Error Recovery"
"Windows failed to start."
"Launch repair (recommended)"
When we click Launch repair the screen goes to Windows Boot Manager and it
reads:
"Windows has encountered a problem communicating with a device connected to
your computer.
This error can be caused by unplugging a removable storage device such as an
external usb drive while the device is in use, or by faulty hardware such as
a hard drive or cd-rom drive that is failing. Make sure any removable
storage is properly connected and then restart your computer.
If you continue to receive this error message, contact the hardware
manufacturer.
Status: 0xc00000e9
Info: An unexpected I/O error has occurred"
There is/was no external device connected to the laptop - only the power
cord. I contacted Toshiba and they wanted to do the recovery that would
erase everything on the laptop. Something we don't want to do - we just
transferred all our files from an old desktop - we don't want to lose the
data.
Is there any way to save the data? I remember being able to boot pc's from
floppy disks. I searched online but couldn't find instructions on how to
create a boot cd.
If it's not possible to create a boot cd, is there any other way to save or
recover the files?
Any help would be most appreciated!
Thanks, Maria
one does not boot.
Some of the screen messages read:
"Windows Error Recovery"
"Windows failed to start."
"Launch repair (recommended)"
When we click Launch repair the screen goes to Windows Boot Manager and it
reads:
"Windows has encountered a problem communicating with a device connected to
your computer.
This error can be caused by unplugging a removable storage device such as an
external usb drive while the device is in use, or by faulty hardware such as
a hard drive or cd-rom drive that is failing. Make sure any removable
storage is properly connected and then restart your computer.
If you continue to receive this error message, contact the hardware
manufacturer.
Status: 0xc00000e9
Info: An unexpected I/O error has occurred"
There is/was no external device connected to the laptop - only the power
cord. I contacted Toshiba and they wanted to do the recovery that would
erase everything on the laptop. Something we don't want to do - we just
transferred all our files from an old desktop - we don't want to lose the
data.
Is there any way to save the data? I remember being able to boot pc's from
floppy disks. I searched online but couldn't find instructions on how to
create a boot cd.
If it's not possible to create a boot cd, is there any other way to save or
recover the files?
Any help would be most appreciated!
Thanks, Maria